topic Arc A770 16gb fans won't spin at all? in Intel® Arc™ Discrete Graphics

Arc A770 16gb fans won't spin at all?

Vigo — Fri, 07 Jul 2023 11:54:33 GMT

I just bought and assembled my computer.

My motherboard is a Gigabyte B760 GAMING X with Intel Core i5-13500.

It is assembled for me by people from the shop who deal with this.

They install the drivers but the fans don't spin at all.

Are they missing something?

Re:Arc A770 16gb fans won't spin at all?

IsaacQ_Intel — Fri, 07 Jul 2023 21:44:43 GMT

Hello @Vigo

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

In order to have a better understanding of your issue, please provide me with the following:

1. Follow these steps to generate an Intel® Graphics Driver report for the Intel® Graphics Control Panel or the Intel® Graphics Command Center. Report for Intel® Graphics Drivers.

2. Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.

3. Please provide us with screenshots and videos of the issue, this will help a lot to understand better how to solve the issue.

4. Kindly perform a stress test on your Arc A770. And share with us the results.

Best regards,

Isaac Q.

Intel Customer Support Technician

Re: Arc A770 16gb fans won't spin at all?

lorvar — Fri, 07 Jul 2023 21:52:11 GMT

Does it post to the desktop?

Re:Arc A770 16gb fans won't spin at all?

IsaacQ_Intel — Mon, 10 Jul 2023 16:17:14 GMT

Hello @Vigo

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Isaac Q.

Intel Customer Support Technician

Re:Arc A770 16gb fans won't spin at all?

IsaacQ_Intel — Wed, 12 Jul 2023 16:35:14 GMT

Hello @Vigo

We hope you are doing fine.

We have not heard back from you. So, we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Isaac Q.

Intel Customer Support Technician.