topic Re: Re:Arc controller not responding in Intel® Arc™ Discrete Graphics

Arc controller not responding

Prajjwal_Mishra — Thu, 06 Jul 2023 16:30:53 GMT

I Have installed arc 770 in my PC.
But when I trying to open arc controller software it open sometimes but not responding it stucks on and also when i press Alt+O then it open but do not show any info everything is blank.

I read so many article and do everything like reinstalling, clean installing, turn off resizable bar, installing clean beta version, etc but nothing happened
Its same all time.

This problem is start when i once turn on resizable bar.

PLEASE HELP!!!!
but gpu is working fine.

Re:Arc controller not responding

IsaacQ_Intel — Fri, 07 Jul 2023 16:01:18 GMT

Hello @Prajjwal_Mishra

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

In order to have a better understanding of your issue, please provide me with the following:

Follow these steps to generate an Intel® Graphics Driver report for the Intel® Graphics Control Panel or the Intel® Graphics Command Center. Report for Intel® Graphics Drivers.

SSU

1. Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.

Also, we would like to know, if you tried the steps provided on this article:

Intel® Arc™ Control Interface Not Responding

Best regards,

Isaac Q.

Intel Customer Support Technician

Re: Re:Arc controller not responding

Prajjwal_Mishra — Sat, 08 Jul 2023 03:22:54 GMT

Intel® Graphics Command Center -> it is generating only a blank file.

as shown in screenshot it stuck immediately after opening and no details showing of graphics uses.

i tried again a clean installation but nothing happens.

Re: Re:Arc controller not responding

lorvar — Mon, 10 Jul 2023 16:22:32 GMT

@Prajjwal_Mishra

Try the recommendation in this thread, it was my Asus issue also and Arc control worked after doing this.

https://community.intel.com/t5/Graphics/Intel-ARC-Control-issue-A770-16GB/m-p/1489342/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufExJMVlPNThYSFFXUlB8MTQ4OTM0MnxTVUJTQ1JJUFRJT05TfGhL#M118252

Re:Arc controller not responding

IsaacQ_Intel — Mon, 10 Jul 2023 17:01:19 GMT

Hello @Prajjwal_Mishra

We are glad to know you found a solution, thank you for taking the time to share this fix, and hopefully, it may help other community members experiencing similar behavior. Since the thread is now solved, we will proceed to close it. Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.

Best regards,

Isaac Q.

Intel Customer Support Technician