topic Re: Arc 770 wake from sleep issues in Intel® Arc™ Discrete Graphics

Arc 770 wake from sleep issues

bp1357 — Sat, 08 Jul 2023 17:33:06 GMT

I see the waking from sleep continues to be listed as "known Issue" with every driver update. Any idea if this will ever be addressed? The problem does not happen every time PC sleeps but often enough that i'm tired of having to reboot....

i-5 12600k

B660 AORUS MASTER DDR4

32 GB Ram

Windows 11

Arc Driver 31.0.101.4502

Re: Arc 770 wake from sleep issues

lorvar — Sat, 08 Jul 2023 18:19:04 GMT

4514 is the latest, did you try that?

Re: Arc 770 wake from sleep issues

bp1357 — Sat, 08 Jul 2023 20:07:00 GMT

Haven't loaded 4514 yet as still Beta and sleep problem is still listed in Known issues....so i take it is still not resolved

thanks

Re: Arc 770 wake from sleep issues

lorvar — Mon, 10 Jul 2023 15:01:55 GMT

Out of curiosity, do you have XMP profiles on for your ram? Does it support XMP profiles? I had mine disabled and was experiencing all sorts of issues. After turning it on, everything works properly.

Re: Arc 770 wake from sleep issues

bp1357 — Mon, 10 Jul 2023 16:40:02 GMT

Yes XMP is enabled thank you

Re: Arc 770 wake from sleep issues

IsaacQ_Intel — Mon, 10 Jul 2023 20:02:21 GMT

Hello @bp1357

We would like to let you know that we are currently working on a fix to solve the issues with this wake-from-sleep issue on the ARC GPUs. The driver developer team is working to implement a fix in an upcoming driver. However, we are unable to commit to an estimated time or updates regarding this matter but rest assured that it coming soon.

Since this requires more effort on our end, and to avoid duplicate efforts, we will close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards

Isaac Q.

Intel Customer Support Technician