topic Re:In the old game, FPS was unstable. in Intel® Arc™ Discrete Graphics

In the old game, FPS was unstable.

yiyi — Sun, 25 Jun 2023 23:22:33 GMT

Hello, Intel, as the exclusive title of MOONLIGHT BLADE under Tencent, In MOONLIGHT BLADE, the FPS drops significantly under more scenes and team battles. can you optimize MOONLIGHT BLADE and other old games? Please.

你好英特尔作为腾讯旗下的天涯明月刀的独家冠名，在天涯明月刀中，在人数更多的场景和团队战斗下FPS下降的极为明显。可不可以对于天涯明月刀和级别的老游戏再多优化一些求求你了

The driver of A770 is excellent enough for the optimization of new games. Please optimize the old games as soon as possible to improve the driver optimization of ARC GPU in the old games, which will improve the overall performance of ARC GPU.I wish ARC graphics cards a better development in the future.

A770的驱动现在对于新游戏的优化已经足够出色，请尽快优化老游戏提升ARC GPU在老游戏的驱动优化，这会提升ARC GPU的整体表现.祝愿ARC显卡将来会有更好的发展.

Re:In the old game, FPS was unstable.

Andres_Intel — Mon, 26 Jun 2023 20:55:11 GMT

Hello yiyi,

Thank you for posting on the Intel communities. I am sorry to hear that you are having performance issues with your Intel® Arc™ A770 Graphics, I will be happy to help you.

请注意，我只能用英语支持您。我已使用网络翻译工具来翻译此回复，因此可能会有一些不准确的翻译。

To have a better understanding of the situation, please answer the following questions:

Take screenshots of the game settings
Where did you buy the games? For example Steam, Epic, etc.
What is the power supply make and model?
Download, run, save and attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

Regards,

Andres P.

Intel Customer Support Technician

Re:In the old game, FPS was unstable.

Andres_Intel — Thu, 29 Jun 2023 22:16:57 GMT

Hello yiyi,

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

Re:In the old game, FPS was unstable.

Andres_Intel — Wed, 05 Jul 2023 19:13:53 GMT

Hello yiyi,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andres P.

Intel Customer Support Technician

Re:In the old game, FPS was unstable.

Andres_Intel — Thu, 06 Jul 2023 19:07:22 GMT

Hello yiyi,

Before we close this thread, first please try the following steps:

Clean install the graphics driver to the latest BETA version 31.0.101.4514 using Display Driver Uninstaller (DDU). For guidance, How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.

Let us know the results.

Regards,

Andres P.

Intel Customer Support Technician

Re:In the old game, FPS was unstable.

Andres_Intel — Tue, 11 Jul 2023 18:02:40 GMT

Hello Hello yiyi,

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

Re:In the old game, FPS was unstable.

Andres_Intel — Fri, 14 Jul 2023 16:38:43 GMT

Hello yiyi,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andres P.

Intel Customer Support Technician