topic Re:The arc control software can be installed, but it will not run. in Intel® Arc™ Discrete Graphics

The arc control software can be installed, but it will not run.

enendie — Fri, 22 Apr 2022 18:06:13 GMT

Hello
I am one of the users of the Galaxy Book 2 Pro with Intel's arc graphics.
I downloaded a program called arc control through the Intel driver, but it is not running in the laptop.
How can I solve this problem?
Multiple reinstallations and boots do not run.

Attached is the screen of the Task Manager.

There are only a number of arc assists running, but the arc control does not open
Please tell me how to solve it
Thank you.
Window 11 eduction in use

Re:The arc control software can be installed, but it will not run.

AndrewG_Intel — Mon, 25 Apr 2022 15:15:59 GMT

Hello @enendie

Thank you for posting on the Intel® communities.

We understand that you have some inquiries regarding the Intel® Arc Control Software on a system with Intel® Arc™ Graphics. We have a forum for those specific products and questions so we are moving it to the Intel® ARC™ Graphics Forum so this can get answered more quickly.

Best regards,

Andrew G.

Intel Customer Support Technician

Re:The arc control software can be installed, but it will not run.

David_G_Intel — Mon, 25 Apr 2022 20:28:21 GMT

Hello enendie

Thank you for posting on the Intel️® Arc communities. Please share with us the the Intel® System Support Utility (Intel® SSU) results to investigate:

Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
Click on the menu where it says "Summary" to change to "Detailed View".
To save your scan, click on "Next", then "Save".

Regards,

David G

Intel Customer Support Technician

Re:The arc control software can be installed, but it will not run.

David_G_Intel — Thu, 28 Apr 2022 20:09:12 GMT

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

David G.

Intel Customer Support Technician

Re: Re:The arc control software can be installed, but it will not run.

enendie — Tue, 03 May 2022 02:44:35 GMT

Thanks to feedback

i cant running Intel® SSU)

because I can't find the intel arc control file for intel ssu

how to find file ??

Re:The arc control software can be installed, but it will not run.

David_G_Intel — Tue, 03 May 2022 18:00:28 GMT

The SSU will help us get a better understanding of your current system setup, you don't need Arc control to run the SSU file. Please also share with us the following information:

Intel Arc model on the system
Do you get any errors or disclaimers when you try to use Arc control?
- If you do, please provide a screenshot or video.
What driver version do you use?

Let us know if you have any questions.

Regards,

David G

Intel Customer Support Technician

Re: Re:The arc control software can be installed, but it will not run.

enendie — Wed, 04 May 2022 11:38:35 GMT

When I try to use arc control, it just darkens the screen, as in the recorded video, and nothing happens.

The arc control version is 1.0.4711
Both intel irises graphics and intel A350M graphics are 30.0.101.1329 versions

I will upload the video as a zip file, so please check it

Re:The arc control software can be installed, but it will not run.

David_G_Intel — Wed, 04 May 2022 21:13:51 GMT

Thank you for the information.

As a friendly reminder, please share with us the SSU results to continue the investigation. Also in the video we noticed that you're not using the latest drivers, so please follow the next steps:

Install the latest Xe drivers following the article Clean Installation of Intel® Graphics Drivers in Windows* https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html
- Latest driver 30.0.101.1660: https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html
Reinstall the latest Arc drivers, following the article above:
- Latest driver 30.0.101.1330: https://www.intel.com/content/www/us/en/download/726609/intel-arc-graphics-windows-dch-driver.html
Make sure all windows updates are completed.
Verify that you're running the latest BIOS with the system manufacturer.

After you complete those steps, try again and let us know if the issue persists.

Regards,

David G

Intel Customer Support Technician

Re: Re:The arc control software can be installed, but it will not run.

enendie — Sun, 08 May 2022 05:51:13 GMT

The graphics updater already says it's the latest version of graphics.
If you ignore this phrase and reinstall it, an error appears every time.

Re:The arc control software can be installed, but it will not run.

David_G_Intel — Mon, 09 May 2022 16:25:15 GMT

Thank you for the update, please confirm if this happens after you try the clean installation method. When you try this and get the error, what does it say specifically? Can you share a screenshot with us to investigate?

Best regards,

David G

Intel Customer Support Technician

Re:The arc control software can be installed, but it will not run.

David_G_Intel — Thu, 12 May 2022 16:25:24 GMT

@enendie let us know if you still need assistance. We will be waiting for your response.

Best regards,

David G.

Intel Customer Support Technician

Re:The arc control software can be installed, but it will not run.

David_G_Intel — Mon, 16 May 2022 19:09:47 GMT

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

David G.

Intel Customer Support Technician