topic Re:Arc A770 LE random crashed, hard reboots or BSODs in Intel® Arc™ Discrete Graphics

Arc A770 LE random crashed, hard reboots or BSODs

TiJack — Fri, 14 Jul 2023 10:37:45 GMT

Hi,

I have a strange problem with my A770 LE 16GB, it crashes randomly (game crash or PC turning off, less often BSODs with various errors) but only when playing games (TM 2020, Diablo 4).

Specs :

CPU: i5 9600k, reBAR enabled
MB: ASUS Prime Z390-M PLUS
RAM: 24GB 2400MHz
OS: Windows 11 22H2
PSU: Cooler Master MWE Gold 750

I've tried WHQL and Beta drivers, nothing changed, as well as uninstalling completely using DDU.

Any idea or anything else ?

I'm linking some Event Viewer file and TM dmp

EV : ht tps : / / easyupload . io / phfbtt

TM 2020 : ht tps : //f ile. io / S87nW8s6yN3C

And a report from GCC

Thanks !

Re:Arc A770 LE random crashed, hard reboots or BSODs

Andres_Intel — Fri, 14 Jul 2023 22:06:30 GMT

Hello TiJack,

Thank you for posting on the Intel communities. I am sorry to hear that you are having Blue Screen of Death (BSOD) issues with your Intel® Arc™ A770 Graphics, I will be happy to help you.

To have a better understanding of the situation, please answer the following questions:

If possible, take a video of the issue.
Just to confirm, does the BSOD happen just when you are playing TM 2020 and Diablo 4?
Take screenshots of the game settings.
Download, run, save and attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

Regards,

Andres P.

Intel Customer Support Technician

Re:Arc A770 LE random crashed, hard reboots or BSODs

Andres_Intel — Wed, 19 Jul 2023 16:39:21 GMT

Hello TiJack,

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

Re: Arc A770 LE random crashed, hard reboots or BSODs

lorvar — Thu, 20 Jul 2023 16:30:30 GMT

Not running dual channel memory will affect your performance. Use 16 or 32, not 24

Re:Arc A770 LE random crashed, hard reboots or BSODs

Andres_Intel — Mon, 24 Jul 2023 18:04:06 GMT

Hello TiJack,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andres P.

Intel Customer Support Technician

Re:Arc A770 LE random crashed, hard reboots or BSODs

Andres_Intel — Tue, 01 Aug 2023 16:17:34 GMT

Hello TiJack,

Before we close this thread, we were trying to reproduce this issue, please provide the following information to try to replicate the issue as similarly as possible:

Take screenshots or a video of the game settings you use that trigger the issue.

Regards,

Andres P.

Intel Customer Support Technician

Re:Arc A770 LE random crashed, hard reboots or BSODs

Andres_Intel — Fri, 04 Aug 2023 17:32:52 GMT

Hello TiJack,

Were you able to take the screenshot or the video to trigger the issue?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

Re: Arc A770 LE random crashed, hard reboots or BSODs

Richieroo — Sun, 06 Aug 2023 01:47:07 GMT

I have a similar issue, see my thread : Diablo 4 crashing after a couple of minutes of play

Re:Arc A770 LE random crashed, hard reboots or BSODs

Andres_Intel — Wed, 09 Aug 2023 14:10:47 GMT

Hello TiJack,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andres P.

Intel Customer Support Technician