topic Re:Games Support Suggestion in Intel® Arc™ Discrete Graphics

Games Support Suggestion

BlackSheepA1 — Sat, 26 Nov 2022 01:14:40 GMT

Can we please get driver support or better driver support for A770 :

Supreme Commander 2 (Crashes every 5-15 into the game)

Plant VS Zombie Battle for Neighborville (Game is choppy even with DX12 enabled and Shadows)

Days Gone (Broken FPS and Weird artifacts)

Nier Automata (Grass funky jumping bug with Intel)

Call of Duty Modernware 2 (Still needs improvement FPS jumps more than it should)

Detroit Become Human (GPU Not supported)

Beyond Two Souls (Shadows glitching)

Rainbow Six Siege (OPENGL stutters and Vulkan taking 10min just to load the game)

Biomutant (Shadows flickering Stutters)

Borderlands 3 (DX12 stutters fog and shadow issues)

VR SUPPORT (Doesn't work)

Windows 11 22H2 has a bit of lag and chop with latest driver Intel® Graphics Driver 31.0.101.3802

Better DX9 - DX12 Support

Re: Games Support Suggestion

powerarmour — Sat, 26 Nov 2022 01:44:37 GMT

Join the club, there's a whole board of issues here:

https://community.intel.com/t5/Intel-ARC-Graphics/bd-p/arc-graphics

https://github.com/IGCIT/Intel-GPU-Community-Issue-Tracker-IGCIT/issues

No doubt the support team will be busy for a while!

Re:Games Support Suggestion

Steven_Intel — Tue, 29 Nov 2022 20:38:07 GMT

Hello BlackSheepA1,

Thank you for posting on the Intel️® communities.

The team in charge will get back to you soon and will assist you further.

Best regards,

Steven G.

Intel Customer Support Technician.

Re:Games Support Suggestion

LuisGustav_A_Intel — Tue, 29 Nov 2022 23:24:50 GMT

Hello BlackSheepA1,

Thank you for contacting Intel Technical Support for graphics.

We are sorry to hear you experienced problems with Intel® Arc™ A770 Graphics (16GB). We are glad to assist.

About the VR problem, may we know the device/description of the problem/app and its configuration at software/video connection/ error messages so we can investigate about it.
About Windows 11 22H2 you state with lag and choppiness, may I know if there’s a particular app / moment that triggers it, Do other drivers works better in your particular case? Can you provide a system recording with this sympton?
About gaming, you may find inside Intel® Arc™ Graphics Windows* DCH Driver Released notes information about reported problems /fixes/ enhancements.
- https://www.intel.com/content/www/us/en/download/726609/intel-arc-graphics-windows-dch-driver.html

Please download, run and reply back attaching the .txt file of the tool Intel® System Support

https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-windows.html?product=91600

steps: Open the tool>checkmark option Everything> click on

scan> on dropdown Summary/detailed>next>click on Save (save the information to a

file)>name it as you want> and attach it in your email reply.

Thank you for choosing Intel.

Best regards,

Luis A.

Intel Customer Support Technician.

Re: Games Support Suggestion

BlackSheepA1 — Fri, 02 Dec 2022 01:34:28 GMT

For Win 11 nothing out of the ordinary. I used DDU in safe mode to uninstall my old GPU drivers and installed Intel.

Win11 was running fine before.

I wish you could remote PC. When you click start there's a delay before with my old GPU it was much more responsive.

Just daily tasks like opening explorer and web browser there's a delay or stutter.

Very hard to put into words you just have to be here to believe.

Games I mentioned are not in the list unfortunately.

It would be nice though for a driver update that makes it work.

Have you and your team considered baking DXVK in the driver as a way to help alleviate some bad driver issues?

Re:Games Support Suggestion

LuisGustav_A_Intel — Mon, 05 Dec 2022 22:31:00 GMT

Hello BlackSheepA1,

Thank you for the update. Upon checking

About the VR problem, may we know the device/description of the problem/app and its configuration at software/video connection/ error messages so we can investigate it?
Did you try other drivers, before version 31.0.101.3490 for instance?
About DXVK, definitely I will submit it however I can't promise a deadline/update about it. It would be for consideration purposes.

Best regards,

Luis A.

Intel Customer Support Technician.

Re:Games Support Suggestion

LuisGustav_A_Intel — Thu, 08 Dec 2022 22:23:23 GMT

Hello BlackSheepA1

Upon checking your post, and would like to know if you need further assistance?

If so please provide the remaining information so I can investigate further.

Best regards,

Luis A.

Intel Customer Support Technician.

Re: Games Support Suggestion

BlackSheepA1 — Sat, 10 Dec 2022 19:32:11 GMT

I think the Engineers improved the DX9 Feature.

However, the issues with the other games are still an issue and new.

NEW ISSUES : Intel® Graphics Driver 31.0.101.3959 (BROKE the following)

World War Z (No Vulkan support for intel GPU. Massive FPS drops.) Use to work fine with old Intel® Graphics Driver 31.0.101.3802

Plant VS Zombie Battle for Neighborville (Broken with DX12 ARTIFACTING and DX11 suffers bad FPS unplayable.)

DX11 games are suffering from Stuttering issues and frame drops.

ARC A770 doesn't do well with shadows with ANY game. (Doesn't matter with API)

Overwatch 2 (Massive Stutter with FSR enabled.)

ARC A770 is using Vulkan but most games doesn't support VULKAN with intel GPU.

Fixed:

Call of Duty Modernware 2 (Stable FPS)

DX9 games play much smoother.

Windows 11 22H2 no more chop or lag

Supreme Commander 2 (can now play longer without crash)

Same Issues:

Days Gone (Broken FPS and Weird artifacts)

Nier Automata (Grass funky jumping bug with Intel)

Detroit Become Human (GPU Not supported)

Beyond Two Souls (Shadows glitching)

Rainbow Six Siege (OPENGL stutters and Vulkan taking 10min just to load the game)

Biomutant (Shadows flickering Stutters)

Borderlands 3 (DX12 stutters fog and shadow issues)

VR SUPPORT (Still doesn't work with Oculus software) Intel Arc A770 is still not the list.

Re: Games Support Suggestion

BlackSheepA1 — Sat, 10 Dec 2022 22:44:37 GMT

Hi there!

DX11 is now broken.

New Update has broken

World War Z (Unplayable)

Most of my DX11 games are no longer working.

DX9 works beautifully!

Re:Games Support Suggestion

LuisGustav_A_Intel — Mon, 12 Dec 2022 19:01:59 GMT

Hello BlackSheepA1,

Please try latest Intel® Arc™ Graphics Windows* DCH Driver

https://www.intel.com/content/www/us/en/download/726609/intel-arc-graphics-windows-dch-driver.html

In terms of Windows 11 responsiveness as you mentioned earlier if used to run better, does it happen with a particular browser/version?

Once you test again the game titles with the new driver, and if the problem persists, please provide the following

Is there other hardware causing bottleneck that you notice?

Let me know the game platforms/distribution service, Quality (Low, Medium, High, Ultra), resolution, Vsync (on/off), Display (Fullscreen/ Windowed / Borderless Windowed), exact moment when it glitches/video recording showing the problems across the games?

Best regards,

Luis A.

Intel Customer Support Technician.

Re: Re:Games Support Suggestion

BlackSheepA1 — Tue, 13 Dec 2022 19:36:17 GMT

Hi Luis,

Intel® Graphics Driver 31.0.101.3959

is the cause for DX11 breaking.

DX9 Games have a tremendous boost!
DX11 games however its really Frustrating and VULKAN games are stuttering.

I did a clean install and Clean install of Intel® Graphics Driver 31.0.101.3959

I'm really trying to figure out what's going on with the coding team.

How do they break a Feature and fix the other.

For the Most part A770 doesn't do well with Shadows.

You can test it yourself any game with Shadows the A770 struggles with any API.

Can I get a driver that is not on the website? Some ALPHA driver?

World War Z needs to be working again and ENABLE VULKAN SUPPORT and BRING VR to Intel.

Re:Games Support Suggestion

LuisGustav_A_Intel — Wed, 14 Dec 2022 00:19:33 GMT

Hello BlackSheepA1,

Thank you for the update.

Only drivers are listed here publicly https://www.intel.com/content/www/us/en/products/sku/229151/intel-arc-a770-graphics-16gb/downloads.html

In order to assist further, may we get some more information

Game platforms/distribution service, Quality (Low, Medium, High, Ultra), resolution, Vsync (on/off), Display (Fullscreen/ Windowed / Borderless Windowed), the exact moment when it glitches/video recording showing the problems across the games?

Best regards,

Luis A.

Intel Customer Support Technician.

Re:Games Support Suggestion

LuisGustav_A_Intel — Wed, 14 Dec 2022 00:25:10 GMT

Hello BlackSheepA1,

Thank you for the update.

Only drivers are listed here publicly https://www.intel.com/content/www/us/en/products/sku/229151/intel-arc-a770-graphics-16gb/downloads.html

In order to assist further, may we get the some more information

Game platforms/distribution service, Quality (Low, Medium, High, Ultra), resolution, Vsync (on/off), Display (Fullscreen/ Windowed / Borderless Windowed), exact moment when it glitches/video recording showing the problems across the games?

Please provide an updated report .txt of your system, for software Intel® System Support

Best regards,

Luis A.

Intel Customer Support Technician.

Re: Re:Games Support Suggestion

BlackSheepA1 — Thu, 15 Dec 2022 00:24:24 GMT

Hi Luis,

Intel® Graphics Driver 31.0.101.3959

is causing PC to crash alot

Re: Games Support Suggestion

BlackSheepA1 — Thu, 15 Dec 2022 00:57:12 GMT

Hi Luis,

Same issue even with Beta.

OLD DRIVER: Intel® Graphics Driver 31.0.101.3802

Stable for DX11 and DX12 Games

Not Stable for DX9 games.

However little stability with new titles.

Latest Driver: Intel® Graphics Driver 31.0.101.3959

Causing PC to suddenly crash.

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 12/14/2022 6:41:30 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: 570X
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>9</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2022-12-14T23:41:30.8305258Z" />
<EventRecordID>25449</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>570X</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">0</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>
<Data Name="LidReliability">false</Data>
<Data Name="InputSuppressionState">0</Data>
<Data Name="PowerButtonSuppressionState">0</Data>
<Data Name="LidState">3</Data>
</EventData>
</Event>

Beta Driver: Intel® Graphics Driver 31.0.101.3975

Really not a Beta more like the same driver as Intel® Graphics Driver 31.0.101.3959

Nothing really changed.

World War Z still not playable.

Ready or Not will randomly crash.

Is there a better way for me to provide data to the engineering and coding team?

Re:Games Support Suggestion

LuisGustav_A_Intel — Thu, 15 Dec 2022 00:59:08 GMT

Hello BlackSheepA1,

Thank you for the update.

This download installs Intel® Graphics Beta Driver 31.0.101.3975 for Intel® Arc™ A-Series Graphics. View download link and perform a clean installation.

https://www.intel.com/content/www/us/en/download/729157/intel-arc-graphics-windows-dch-driver-beta.html

In order to assist further, may we get the some more information

Please provide an updated report .txt of your system, for software Intel® System Support

Best regards,

Luis A.

Intel Customer Support Technician.

Re: Games Support Suggestion

BlackSheepA1 — Sat, 17 Dec 2022 19:47:27 GMT

Hi Luis,

I've wiped my Win11 clean FOR RESEARCH!!!!

Still Crashed No performance boost...

I'll see if I can record everything and every setting so I can provide this data to the team.

Re:Games Support Suggestion

LuisGustav_A_Intel — Sun, 18 Dec 2022 07:13:30 GMT

Hello BlackSheepA1,

Thank you for the information. I remain attentive to your information for carrying out an investigation.

Best regards,

Luis A.

Intel Customer Support Technician.

Re: Games Support Suggestion

BlackSheepA1 — Sun, 18 Dec 2022 19:05:43 GMT

Hi Luis,

I'm sad to report that the GPU died...

I wiped my PC and Resizable Bar will no longer work and I wiped my BIOS and installed the current BIOS update.

No go.

GPU will not work on my 3 setups I have and unfortunately, I have to return it.

It was a great experience and privilege to try out an Intel GPU.

GPU powers on indefinitely however it won't display anything.

Tried all ports and went from Display to HDMI and no avail.

Won't show my BIOS and it bricked my Aorus Motherboard tried using another GPU but just won't work anymore.

GPU LEDs to power on but the fans don't spin anymore. I didn't do anything but to wipe system with WIN11 reset option.

Thank you Luis it is safe to say that this post can be closed...

Re:Games Support Suggestion

LuisGustav_A_Intel — Mon, 19 Dec 2022 19:14:46 GMT

Hello BlackSheepA1,

Thank you for the ongoing feedback during this time. We apologize any inconvenience caused.

As it appears you returned the Intel® Arc™ A770 Graphics as it broke down. Feel free to contact us for other support concerns as you please. This thread will no longer be monitored. If you need further support, please post a new question to provide assistance.

We will temporarily close this case. You can still re-open the case by logging into the web portal or replying to this email.

Best regards,

Luis A.

Intel Customer Support Technician.