topic Re: After the most recent Windows 11 update, the Ultrawide monitor resolution is not supported in Intel® Arc™ Discrete Graphics

After the most recent Windows 11 update, the Ultrawide monitor resolution is not supported

R_Mendis — Mon, 04 Sep 2023 10:42:23 GMT

After installing the latest Windows update, I noticed that my Ultrawide monitor's resolution is no longer being supported properly. Prior to the update, the monitor displayed content at its native resolution without any issues. However, following the update, the resolution options seem limited, and the display quality has notably decreased. This has affected both my work efficiency and the visual experience while using my computer.

Steps Taken: I have attempted to update graphics drivers, adjust display settings, and reboot the system, but the issue persists.

Dell Vostro 3500

Report Date: Tuesday, 29 August 2023

Report Time [hh:mm:ss]: 10:45:55 PM

Operating System: Microsoft Windows 11 Pro 10.0.22621

IGCC Version: 1.100.5180.0

Language: en-US

Physical Memory: 7.73 GB

Current Resolution: 1920x1080

Processor: 11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz

Processor Speed: 2995 MHz

GFX Driver Name: Intel® UHD Graphics

Shader Version: 5.1

OpenCL* Version: 3.0

* Microsoft DirectX* *

Runtime Version: 12

Hardware-Supported Version: 12

Vendor ID: 8086

Device ID: 9A78

Device Revision: 01

GFX Driver Version: 31.0.101.4502

Dedicated RAM: 128 MB

Shared RAM: 4 GB

Max Supported Displays: 4

GFX Vulcan: 1.3.250

GFX GOP: 17.0.1042

* Devices connected to the Graphics Accelerator *

Active Displays: 2

* Digital Display 1 *

Display Name: Built-In Display

Display Type: Digital

Serial Number: -

DDC2 Protocol: Supported

Gamma: 2.2

Connector Type: DisplayPort

Maximum Image Size

Horizontal - 13.39 inches

Vertical - 7.48 inches

Supported Modes

1920 x 1080 (48p Hz)

1920 x 1080 (60p Hz)

Power Management Support

* Digital Display 2 *

Display Name: LG HDR WFHD

Display Type: Digital

Serial Number: -

DDC2 Protocol: Supported

Gamma: 2.2

Connector Type: HDMI

Maximum Image Size

Horizontal - 31.5 inches

Vertical - 13.39 inches

Supported Modes

640 x 480 (60p Hz)

640 x 480 (75p Hz)

720 x 480 (60p Hz)

720 x 576 (50p Hz)

800 x 600 (60p Hz)

800 x 600 (75p Hz)

832 x 624 (75p Hz)

1024 x 768 (60p Hz)

1024 x 768 (75p Hz)

1152 x 864 (60p Hz)

1152 x 870 (75p Hz)

1280 x 720 (50p Hz)

1280 x 720 (60p Hz)

1280 x 800 (60p Hz)

1280 x 1024 (60p Hz)

1280 x 1024 (75p Hz)

1600 x 900 (60p Hz)

1680 x 1050 (60p Hz)

1920 x 1080 (50p Hz)

1920 x 1080 (60p Hz)

1920 x 1080 (75p Hz)

2560 x 1080 (50p Hz)

2560 x 1080 (60p Hz)

2560 x 1080 (75p Hz)

2560 x 1440 (60p Hz)

3840 x 2160 (24p Hz, 4K)

3840 x 2160 (25p Hz, 4K)

3840 x 2160 (30p Hz, 4K)

Power Management Support

Standby Mode Supported

Suspend Mode Supported

Active Off Mode Supported

Re:After the most recent Windows 11 update, the Ultrawide monitor resolution is not supported

Andres_Intel — Wed, 06 Sep 2023 14:55:37 GMT

Hello R_Mendis,

Thank you for posting on the Intel communities. I see your Intel® UHD Graphics for 11th Gen Intel® Processors does not display the desired resolution, I understand how important is this for you, and I am more than happy to help you.

Just to have a better idea of the issue, please answer the questions below:

What port are you using to connect the display?
I see you mentioned the Display Name is LG HDR WFHD, but what is the make and model?
I noticed your display is running at 1920x1080, what is the resolution you want to use?

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:After the most recent Windows 11 update, the Ultrawide monitor resolution is not supported

R_Mendis — Sun, 10 Sep 2023 18:49:47 GMT

Hi Andres P.

Thank you for offering your assistance.

Laptop Model: Dell Vostro 3500 (i3).

I'm using the HDMI port
Model LG 29WN600-W 29-inch 21:9 UltraWide WFHD IPS HDR10 Monitor
My monitor supports 2560 x 1080 (21:9) resolution, but after a latest Windows update, it only displays 1920x1080 (16:9), and it now looks like the image below.

(For your reference, I've already asked about this in the Microsoft community, but I have not received an update or solution yet. answers.microsoft. )

Regards,

R_Mendis

Re:After the most recent Windows 11 update, the Ultrawide monitor resolution is not supported

Andres_Intel — Mon, 11 Sep 2023 15:38:06 GMT

Hello R_Mendis,

Thank you for answering all the questions it has been really helpful.

Based on the manual and specifications of the Dell Vostro 3500, it says that the maximum resolution supported by HDMI port of the laptop is 1920x1080 @60Hz (24 bit). For more information, you can access on Vostro 3500 Setup and specifications guide.

Let me know if you have further questions.

Regards,

Andres P.

Intel Customer Support Technician

Re:After the most recent Windows 11 update, the Ultrawide monitor resolution is not supported

Andres_Intel — Thu, 14 Sep 2023 16:51:49 GMT

Hello R_Mendis,

Were you able to check the previous post? Remember that based on the manual and specifications of the Dell Vostro 3500, it says that the maximum resolution supported by HDMI port of the laptop is 1920x1080 @60Hz (24 bit).

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

Re: After the most recent Windows 11 update, the Ultrawide monitor resolution is not supported

R_Mendis — Fri, 15 Sep 2023 07:07:04 GMT

Hi Andres P.

Thank you.

I resolved it by obtaining a solution from Microsoft Support. I reinstalled older drivers, and now it's working fine. The new Intel driver is not supported.

Re:After the most recent Windows 11 update, the Ultrawide monitor resolution is not supported

Andres_Intel — Fri, 15 Sep 2023 14:54:11 GMT

Hello R_Mendis,

Thank you for your response.

Happy to hear that the issue is solved, I recommend you to contact Dell, because as per their specifications, as I mentioned before, the HDMI port of the laptop is 1920x1080 @60Hz (24 bit), so with them, you can verify if using the resolution 3840 x 2160 (30p Hz, 4K) is not going to damage the computer as is working above the specifications.

For now, we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Regards,

Andres P.

Intel Customer Support Technician