topic Re:Resolution issues in Intel® Arc™ Discrete Graphics

Resolution issues

Artwork — Thu, 07 Sep 2023 04:15:59 GMT

When can I update the custom resolution to the graphics driver

Re:Resolution issues

Jean_Intel — Thu, 07 Sep 2023 18:30:24 GMT

Hello Artwork,

Thank you for posting back. We would be more than glad to help you.

We want to gather more information about your issue before assuming anything. Could you share more details about what you are looking for exactly?

To gather more details about your system to confirm if the unit is up to date (BIOS, Drivers, and Operating System). We request you create another system report using the Intel System Support Utility (Intel SSU).

Download the Intel SSU
Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
Click on the menu where it says: "Summary" to change it to "Detailed View."
To save your scan, click "Next"; and then "Save."

Best regards,

Jean O.

Intel Customer Support Technician

Re:Resolution issues

Jean_Intel — Tue, 12 Sep 2023 16:24:34 GMT

Hello Artwork,

We would like to confirm if you have been able to gather the information requested. Remember that the information will help us to better assist you with your issue.

Best regards,

Jean O.

Intel Customer Support Technician

Re:Resolution issues

Jean_Intel — Fri, 15 Sep 2023 14:47:24 GMT

Hello Artwork

Since we have not heard back from you in some time, we will proceed to close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O.

Intel Customer Support Technician.