topic Unable to install Intel ARC Control in Intel® Arc™ Discrete Graphics

Unable to install Intel ARC Control

Dj96 — Sat, 16 Sep 2023 22:51:27 GMT

Hi,

after updating the driver to the latest version (31.0.101.4824) I cannot find the ARC control installed.

I've tried reverting to the previous driver with a custom install including control panel, a clean install with the latest working driver and lates driver release and a clean install after delete all driver with "DDU".

Unfortunately nothing solves my problem (see attached image).

(Expanding the details tab during installation only show "Installation failed" and start the installer as admin does not work too)

Does anyone know how to fix the problem?

Re: Unable to install Intel ARC Control

AlHill — Sat, 16 Sep 2023 22:56:30 GMT

Download the exe for the driver.

Then, using 7zip, open the driver exe.

Open Resources

Open Extras

There you will see a number of files, including IntelArcControl.exe

Extract IntelArcControl.exe to some folder

Execute IntelArcControl, select Install.

Now you have arc control.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

Re: Unable to install Intel ARC Control

Dj96 — Sat, 16 Sep 2023 23:10:16 GMT

Thanks for your time AlHill,

i just tried your method and i have a file log with the error of the installer.

[50A0:2D18][2023-09-17T00:59:25]e000: Error 0x80070643: Failed to install MSI package.
[50A0:2D18][2023-09-17T00:59:25]e000: Error 0x80070643: Failed to execute MSI package.
[5318:52D8][2023-09-17T00:59:25]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[5318:52D8][2023-09-17T00:59:25]i319: Applied execute package: ArcControlMsi, result: 0x80070643, restart: None
[5318:52D8][2023-09-17T00:59:25]e000: Error 0x80070643: Failed to execute MSI package.

I think this is the error blocking the installation.

Anyway, if you need the full txt i can post it here.

Edit: meanwhile i tried Cb2077 and the performance are pretty bad. (from 75/80 fps to 35-60). I think (not sure) is related to the issue during the install

Re: Unable to install Intel ARC Control

AlHill — Sat, 16 Sep 2023 23:12:40 GMT

Sorry, that is all I have to offer for the install of ArcControl.

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

Re: Unable to install Intel ARC Control

Dj96 — Sat, 16 Sep 2023 23:18:45 GMT

I'll attach a full SSU report, for further information the only changes before the drivers upadate are:

- Intel oneAPI toolkit (installed)

-Intel Distribution for Python (installed)

-Intel openVINO for webUI e GIMP (installed)

And again @AlHill many thanks for your time!

Re: Unable to install Intel ARC Control

Dj96 — Sun, 17 Sep 2023 10:07:15 GMT

Issue solved you can close the thread.

i figured out was some problems with CMD (doesn't open).

Tried every solution wiothout success until a clean start keeping files and apps.

Now everything works fine