topic Re: Re:在最新Chrome上死机，所有软件无响应 in Intel® Arc™ Discrete Graphics

在最新Chrome上死机，所有软件无响应

uyun — Sat, 02 Sep 2023 11:35:36 GMT

显卡DG1后就遇到问题，启动Chrome时整机卡死。怀疑是新版Chromium内核导致，同样内核的Edge也有资料同样卡死白屏。尝试过各种版本显卡驱动还是报错。

以下是在Chrome尝试的各种设置：

关闭硬件加速后可正常使用，但视频解码CPU占用太高，放弃。
开启硬件加速，在#use-angle(Choose ANGLE graphics backend)中将默认渲染D3D11修改为OpenGL，可正常使用，但CPU&GPU占用依然高，且播放视频偶尔卡顿，放弃。

由于怀疑是chromium内核导致，故开启调试模式打印log，完整log请看附件。log已提交到Chrome报告问题，目前未收到回应。启动时报错如下：

[9428:13904:0827/223957.988:ERROR:dxgi_swap_chain_image_backing.cc(272)] Present1 failed: GPU 设备实例已经暂停。使用 GetDeviceRemovedReason 以确定相应的措施。 (0x887A0005)
[9428:13904:0827/223957.988:ERROR:angle_platform_impl.cc(44)] Renderer11.cpp:2262 (testDeviceLost): The D3D11 device was removed, HRESULT: 0x887A0006
[9428:13904:0827/223957.989:ERROR:shared_context_state.cc(905)] SharedContextState context lost via ARB/EXT_robustness. Reset status = GL_UNKNOWN_CONTEXT_RESET_KHR
[9428:13904:0827/223957.989:ERROR:gpu_service_impl.cc(1054)] Exiting GPU process because some drivers can't recover from errors. GPU process will restart shortly.
[3452:16392:0827/223957.989:VERBOSE1:mutable_profile_oauth2_token_service_delegate.cc(273)] MutablePO2TS::RefreshTokenIsAvailable
[18292:6548:0827/223958.022:ERROR:command_buffer_proxy_impl.cc(128)] ContextResult::kTransientFailure: Failed to send GpuControl.CreateCommandBuffer.
[524:17180:0827/223958.022:ERROR:command_buffer_proxy_impl.cc(128)] ContextResult::kTransientFailure: Failed to send GpuControl.CreateCommandBuffer.
[3452:16392:0827/223958.023:VERBOSE1:mutable_profile_oauth2_token_service_delegate.cc(273)] MutablePO2TS::RefreshTokenIsAvailable
[3452:16392:0827/223958.031:VERBOSE1:mutable_profile_oauth2_token_service_delegate.cc(273)] MutablePO2TS::RefreshTokenIsAvailable
[3452:16392:0827/223958.031:VERBOSE1:data_type_manager_impl.cc(477)] Typed URLs disabled due to configuration constraints: Datatype preconditions not met.
[3452:16392:0827/223958.031:VERBOSE1:data_type_manager_impl.cc(190)] Typed URLs disabled due to configuration constraints: Datatype preconditions not met.
[3452:16392:0827/223958.031:VERBOSE1:data_type_manager_impl.cc(477)] Managed User Settings disabled due to configuration constraints: Datatype preconditions not met.
[3452:16392:0827/223958.032:VERBOSE1:data_type_manager_impl.cc(190)] Managed User Settings disabled due to configuration constraints: Datatype preconditions not met.
[3452:16392:0827/223958.032:VERBOSE1:mutable_profile_oauth2_token_service_delegate.cc(273)] MutablePO2TS::RefreshTokenIsAvailable
[3452:16392:0827/223958.032:VERBOSE1:data_type_manager_impl.cc(477)] Typed URLs disabled due to configuration constraints: Datatype preconditions not met.
[3452:16392:0827/223958.032:VERBOSE1:data_type_manager_impl.cc(477)] Managed User Settings disabled due to configuration constraints: Datatype preconditions not met.
[3452:16392:0827/223958.032:VERBOSE1:mutable_profile_oauth2_token_service_delegate.cc(273)] MutablePO2TS::RefreshTokenIsAvailable
[3452:16392:0827/223958.032:VERBOSE1:mutable_profile_oauth2_token_service_delegate.cc(273)] MutablePO2TS::RefreshTokenIsAvailable
[3452:16392:0827/223958.032:VERBOSE1:mutable_profile_oauth2_token_service_delegate.cc(273)] MutablePO2TS::RefreshTokenIsAvailable
[3452:16392:0827/223958.033:VERBOSE1:mutable_profile_oauth2_token_service_delegate.cc(273)] MutablePO2TS::RefreshTokenIsAvailable
[3452:16392:0827/223958.033:VERBOSE1:mutable_profile_oauth2_token_service_delegate.cc(273)] MutablePO2TS::RefreshTokenIsAvailable
[3452:16392:0827/223958.037:ERROR:gpu_process_host.cc(956)] GPU process exited unexpectedly: exit_code=34
[3452:16392:0827/223958.037:WARNING:gpu_process_host.cc(1326)] The GPU process has crashed 1 time(s)
[3452:16392:0827/223958.045:VERBOSE1:mutable_profile_oauth2_token_service_delegate.cc(273)] MutablePO2TS::RefreshTokenIsAvailable
[3452:16392:0827/223958.046:VERBOSE1:mutable_profile_oauth2_token_service_delegate.cc(273)] MutablePO2TS::RefreshTokenIsAvailable
[3452:3848:0827/223958.047:VERBOSE1:syncer.cc(67)] Downloading types Bookmarks, Preferences, Passwords, Autofill Profiles, Autofill, A

上图为近两天的报错的系统事件，出错概率为90%+，每次启动都小心翼翼，一旦出错，电脑无法操作，苦不堪言！

显示器驱动程序 igfxnd 已停止响应，并且已成功恢复。

系统信息：

CPU：AMD 2400G

显卡：DG1

内存：16 GB * 2

系统：WIN 10 22H2

显卡驱动版本：31.0.101.4669

PS：起初怀疑是21H1太老，于是升级到22H2，驱动试过31.0.101.4644、31.0.101.4669、31.0.101.4577 ，问题依旧，气死我了！！

希望能提供一点帮助，早日解决问题。

Re:在最新Chrome上死机，所有软件无响应

Jean_Intel — Wed, 06 Sep 2023 17:01:50 GMT

Hello uyun,

Thank you for posting in the Intel Communities. We would be more than glad to help you. But it is important to mention that our support is only provided in English. We may not be able to translate the screenshots attached to the thread. To better assist you, we use a translation tool; hence, the translation may not be completely accurate.

To better understand your issue, please provide me with the following:

Is the issue only present when using Chrome?
Since the issue is present after updating the application, did you contact the app developer for support?
It would be ideal if you could share a video showing the error.
We want to gather more information about your system to confirm if the unit is up to date and other details. Please provide us with a report using the Intel System Support Utility (Intel SSU).
- Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
- Click on the menu where it says: "Summary" to change it to "Detailed View."
- To save your scan, click "Next", and then "Save."

Best regards,

Jean O.

Intel Customer Support Technician

Re:在最新Chrome上死机，所有软件无响应

Jean_Intel — Mon, 11 Sep 2023 16:27:22 GMT

Hello uyun,

We want to jump in the thread to confirm if you have been able to gather the information we requested. Let us know if you require further support.

Best regards,

Jean O.

Intel Customer Support Technician

Re: Re:在最新Chrome上死机，所有软件无响应

uyun — Tue, 12 Sep 2023 15:14:50 GMT

请看红字回答，谢谢

@Jean_Intel wrote:
Hello uyun,

Thank you for posting in the Intel Communities. We would be more than glad to help you. But it is important to mention that our support is only provided in English. We may not be able to translate the screenshots attached to the thread. To better assist you, we use a translation tool; hence, the translation may not be completely accurate.

To better understand your issue, please provide me with the following:
Is the issue only present when using Chrome?
==>在Edge上也会偶尔遇到，目前Chrome版本:116.0.5845.180,Edge:116.0.1938.69
驱动程序版本: 31.0.101.4672

Since the issue is present after updating the application, did you contact the app developer for support?
==>已经提交给Chrome，目前未收到回复
It would be ideal if you could share a video showing the error.
==>请看附件[7e286d1b8134efc052186ec5a52610be.mp4]，卡住时整个电脑无法操作，任务管理器无响应。
We want to gather more information about your system to confirm if the unit is up to date and other details. Please provide us with a report using the Intel System Support Utility (Intel SSU).
Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
Click on the menu where it says: "Summary" to change it to "Detailed View."
To save your scan, click "Next", and then "Save."
==>抱歉，不太想安装其他软件

Best regards,
Jean O.
Intel Customer Support Technician

Re:在最新Chrome上死机，所有软件无响应

Jean_Intel — Tue, 12 Sep 2023 19:15:29 GMT

Hello uyun,

We understand that you would prefer not to install the Intel SSU software. Unfortunately, the information in the report would've helped us to better assist you. However, could you share with us the Motherboard Model and BIOS version you have?

We looked at the video you shared and saw that the app takes longer than usual to start and has high GPU utilization; however, we don't see any crashing problems. Did the application crash after the video ended?

We also want to ask if the issue is present after disabling the Intel GPU. This would help us discard the compatibility problem between the Iris XE graphics and the applications.

You can also try performing a clean driver installation, installing the latest driver, 31.0.101.4676. Doing a clean install of the software/drivers for any hardware can help to fix specific issues that can be associated with any additional software that might be causing malfunction.

Best regards,

Jean O.

Intel Customer Support Technician

Re: Re:在最新Chrome上死机，所有软件无响应

uyun — Wed, 13 Sep 2023 11:17:06 GMT

你好，让，

Motherboard Model：ASRock AB350M Pro4

BIOS：P6.00

GPU-Z：

如果你仔细看了分享的视频，就会发现，Chrome启动时处于白屏状态，整个系统是无响应的，键鼠的任何操作都失效。注意看Chrome白屏时，任务管理器没有刷新处于卡死状态，直到假死结束才恢复。此时在系统事件管理器中可以看到一条警告"显示器驱动程序 igfxnd 已停止响应，并且已成功恢复。"，在后续使用中也有概率出现卡死后恢复，但不会出现程序崩溃退出。

禁用Intel GPU后不会出现此问题，关闭硬件加速后也不会有该问题。

尝试过全新安装，问题依旧出现。

Re: Re:在最新Chrome上死机，所有软件无响应

slide — Wed, 13 Sep 2023 14:22:56 GMT

回退到30.0.100.9955版本的试试，回退之前在组策略里把自动更新驱动关了，然后拔掉网线进入安全模式用DDU卸载驱动，重启后安装。

Re:在最新Chrome上死机，所有软件无响应

Jean_Intel — Wed, 13 Sep 2023 18:23:10 GMT

Hello slide,

You mentioned that the issue does not occur with Intel GPUs. Could you explain in more detail what you mean by that? Do you mean the issue is not present if you disable the AMD-integrated GPU and only use the Intel GPU?

We also would like to know the outcome of rolling back the driver to version 30.0.100.9955. Does the issue remain?

Finally, we want to check if the Iris XE graphics adapter came pre-installed in your system or if you bought it separately.

Best regards,

Jean O.

Intel Customer Support Technician

Re: 在最新Chrome上死机，所有软件无响应

ya520 — Thu, 14 Sep 2023 00:58:42 GMT

The same issue, my CPU is an AMD Ryzen 5 5500, and the motherboard is an Onda A520. The DG1 graphics card driver version is 31.0.101.4369. Starting from Chrome version 115, I've been experiencing lag. Currently, Chrome is also lagging. Specifically, when I open Chrome, it lags, and sometimes it lags when I open a new tab. However, when I disable hardware acceleration for the graphics card, the lag disappears. Edge version 116 is also experiencing lag.

system：win10 ltsc 21H2

-------------------------------------------------------------------------

一样的问题，我的cpu是amd r5 5500 ，主板是onda a520。DG1显卡驱动31.0.101.4369。在chrome 115开始就会卡顿，目前chrome也会卡顿。具体表现为刚打开chrome会卡顿，有时候开新标签页卡顿。关闭显卡加速就不卡顿了。edge 116也会卡顿。

系统：：win10 ltsc 21H2

Re: Re:在最新Chrome上死机，所有软件无响应

slide — Thu, 14 Sep 2023 02:14:48 GMT

I suggested to try driver v.30.0.100.9955 on Win10, because on Win10, newer driver gives me all sort of problems like display driver stops responding, ms edge freezes, DP breaks down, hardware video encoder miss from handbrake . As I stay on driver v.30.0.100.9955 with firmware DG01_0.2036(from v.101.1631), I don't have those problems. As to why I don't use v.101.1631, because latest ms edge freezes with that version.

As for how I rolled firmware back to DG01_0.2036, I got a brand new replacement from my reseller, which comes with fw DG01_0.2035.

I bought the card separately.

Re: Re:在最新Chrome上死机，所有软件无响应

uyun — Thu, 14 Sep 2023 11:18:08 GMT

Hello Jean,

不是这样的，和你说的刚好相反。禁用DG1显卡后正常，使用AMD的核显一切正常，使用DG1显卡是出现异常。

我尝试过回滚以前正常使用的驱动，没有效果，依然出现异常。

我单独购买的该卡。

Re:在最新Chrome上死机，所有软件无响应

Jean_Intel — Thu, 14 Sep 2023 17:21:10 GMT

Hello everyone,

Based on the information shared, we will now proceed to further research on this matter and post the response on this thread once available.

Best regards,

Jean O.

Intel Customer Support Technician

Re:在最新Chrome上死机，所有软件无响应

Jean_Intel — Fri, 15 Sep 2023 17:21:04 GMT

Hello everyone,

We appreciate your patience. After reviewing this matter, we recommend running the Display Driver Uninstaller and installing driver 31.0.101.4824. Check How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver for instructions. The DDU tool will eliminate all drivers and leftover files from previous driver versions.

If the issue remains on the new driver, please provide us with the following information:

Which driver version worked without any issues?
Are there any other apps besides Edge or Chrome that use hardware acceleration of this GPU with the same issues?

Best regards,

Jean O.

Intel Customer Support Technician

Re: Re:在最新Chrome上死机，所有软件无响应

ya520 — Sat, 16 Sep 2023 01:59:00 GMT

在我的电脑上安装31系列都会卡顿，只有安装30.0.100.9955才是正常的。我尝试了 31.0.101.4824，依然会卡顿。不过我发现一个共同点。30.0.100.9955在GPU-Z中不显示vbios版本、参数显示正确，显卡一切工作正常。其它版本会显示vbios版本，参数错误，会导致chrome和edge卡顿，掉驱动。

--------------------------------------------------------------------------------------------------------------------------------

Installing the 31 series on my computer will cause stuttering, only installing 30.0.100.9955 is normal. I tried 31.0.101.4824, and it still stutters. However, I found a common point. 30.0.100.9955 does not display the vbios version in GPU-Z, the parameters are displayed correctly, and the graphics card works normally. Other versions will display the vbios version, the parameters are wrong, which will cause chrome and edge to stutter and drop the driver.

Re: Re:在最新Chrome上死机，所有软件无响应

slide — Sat, 16 Sep 2023 07:30:23 GMT

gpu-z显示的DG1的vbios版本一直是错的，如果想读取正确的DG1的bios信息请使用

arc firmware tool

Re: Re:在最新Chrome上死机，所有软件无响应

uyun — Mon, 18 Sep 2023 13:32:24 GMT

使用31.0.101.4824版驱动没有任何改善，依然有问题。

目前只发现Edge 和Chrome 有该问题，使用其他GPU则正常。

Re:在最新Chrome上死机，所有软件无响应

Jean_Intel — Mon, 18 Sep 2023 16:50:17 GMT

Hello everyone,

We would like to check if you were able to run the DDU tool to eliminate all previous driver leftovers. After checking your replies, we are unable to check if you tried it. We also want to request you collect the ETL logs if it is possible.

Nevertheless, as the issue is present on the latest driver, you can still use the last working driver (30.0.100.9955) until we find a solution.

Best regards,

Jean O.

Intel Customer Support Technician

Re: Re:在最新Chrome上死机，所有软件无响应

slide — Tue, 19 Sep 2023 02:21:39 GMT

I use DDU in safe mode first whenever I install Intel gpu driver.

Re:在最新Chrome上死机，所有软件无响应

Jean_Intel — Tue, 19 Sep 2023 15:34:19 GMT

Hello Everyone,

@slide, thank you for confirming that you used the DDU. We will now proceed to resume our investigation on this matter. We will come back as soon as we have more details.

Best regards,

Jean O.

Intel Customer Support Technician

Re:在最新Chrome上死机，所有软件无响应

Jean_Intel — Thu, 21 Sep 2023 21:55:28 GMT

Hello Everyone

After reviewing this information, we recommend you use another Chromium-based browser like Opera/Brave/Chromium and check if the same happens. To discard that there is a problem with the Chromium browsers, try using Firefox or another non-chromium-based browser. Try both with and without hardware acceleration enabled.

It is also important to mention that Chrome has its task manager: Menu->Other tools->Task manager (or Shift+Esc) - so check which tasks cause a problem and if GPU is utilized.

You can also try the following recommendations:

open the incognito window without running normal mode and check if the issue happens here also
- check if extensions/addons are running in this mode - if yes, disable them
List all extensions/addons/etc installed in Chrome,
- Disable all of them and then test the browser (the latest version currently is 117),
- Disable Continue running background apps when Google Chrome is closed if you want Chrome to close completely when you click the X in its window,

Make a bookmark backup

Perform a hard reset of Chrome and test how it works,
Uninstall as one of the last options,
- Go to your software list, and uninstall Google Chrome from the list,
- Delete Chrome folder from this C:\Users\YOUNAME\AppData\Local\Google\ and this C:\Program Files (x86)\Google\ directory,
- Restart your computer,
- Install Google Chrome from www.google.com/chrome,
- test browser.

After installation, hardware acceleration is ON by default, so for tests, it can be also disabled.

Best regards,

Jean O.

Intel Customer Support Technician