topic Re:Intel Arc Driver 31.0.101.4824 Serious Memory Leak in Intel® Arc™ Discrete Graphics

Intel Arc Driver 31.0.101.4824 Serious Memory Leak

VictorG97 — Fri, 15 Sep 2023 21:28:55 GMT

I have witnessed a very serious memory leak. The information in this paragraph concerns my experience while still on driver 31.0.101.4824. Throughout the entirety of the day I had been getting exceptionally high fan speeds and CPU temperatures while doing very light tasks (I usually do not do anything tough on my machine despite the specifications are enthusiast). Toward the evening I loaded up Windows and no other programs except the drivers which load automatically on bootup. The memory usage proved incredibly high and kept overbearingly going upward and the CPU usage was very high keeping in mind the processor is a Core i7-12700H. The CPU temperature was 89 degrees (it had gone up to 91 earlier in the day) and the fans were spinning hard (like they had innumerable times throughout the day). I had never been in such a predicament regarding the fan speed and the high temperatures before. The RAM used by Intel Arc Control had surpassed 25 Gigabytes and was going upward with pell-mell speeds before I shut down the machine. The screenshots below this paragraph regard statistics while running driver version 31.0.101.4824. The screenshots are taken almost immediately one after another depicting a very bad case of memory leak.

In consequence I reverted back to driver version 31.0.101.4676 after uninstalling version 31.0.101.4824 with DDU from Safe Mode. The RAM and CPU usage then became perfectly normal and the CPU temperature was immediately brought down along with the speed of the fans (they were incredibly loud before and could not be heard at all following the driver downgrade; currently many hours have passed while being on driver 31.0.101.4676 and the fans still remain unheard like they always used to be before upgrading to driver 31.0.101.4824). So the previous paragraph definitely unveils a major problem with the latest version of the driver - 31.0.101.4824. The screenshot below this paragraph regards statistics while running the previous driver - driver version 31.0.101.4676 - and everything is fine and like it should be.

I hope to hear from you soon and would be glad to cooperate!

Kindly,

VictorG97

Re: Intel Arc Driver 31.0.101.4824 Serious Memory Leak

Parkdale — Sat, 16 Sep 2023 09:35:19 GMT

Hi VictorG67, I can confirm my system is exhibiting the exact same behaviour as yours. Arc control using up memory resources until I manually quit.

So for the moment I will have to remove Arc from auto start.

Intel.. If you need any logs just let me know.

I did create a memory Dump... but it's 2Gb!! in size so I'm not posting it yet

Re: Intel Arc Driver 31.0.101.4824 Serious Memory Leak

Nazrex — Sat, 16 Sep 2023 10:23:53 GMT

I have not been experiencing this problem.

My Intel Arc Control Center has never topped 180mb memory use.

I also do not have an "Intel Arc Control ASSIST" ..listed in my Task Manager.

My Intel Arc Control Software continues to work without any problems.

I'm using Driver v4824.

Re: Intel Arc Driver 31.0.101.4824 Serious Memory Leak

MichelN86 — Sat, 16 Sep 2023 19:42:23 GMT

Already a topic about it

https://community.intel.com/t5/Intel-ARC-Graphics/After-update-101-4824-Intel-Arc-Control-uses-9GB-Memory-RAM/m-p/1524476

Re:Intel Arc Driver 31.0.101.4824 Serious Memory Leak

Jean_Intel — Mon, 18 Sep 2023 19:22:41 GMT

Hello Everyone,

Thank you for posting back in the Intel Community. We would be more than happy to help you with the Memory Leak issue you reported. Before we provide further troubleshooting, we would like to further look into this matter internally. We will post back as soon as we have more details.

Best regards,

Jean O.

Intel Customer Support Technician

Re:Intel Arc Driver 31.0.101.4824 Serious Memory Leak

Jean_Intel — Mon, 18 Sep 2023 21:47:02 GMT

Hello Everyone,

After looking at this, we would like to let you know that the developer team is currently investigating this matter; however, we can't commit to any estimated time for our update. We will further review this issue, and we will post back as soon as we have more details.

In the meantime, you can try the following workaround:

Uninstall driver 31.0.101.4824 using DDU. Check How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver for instructions.
Install driver 31.0.101.4676 which includes the previous version of Intel Arc Control (1.71).
Perform a custom installation of driver 31.0.101.4824 unchecking the Arc Control installation option. This will keep the previous version (1.71) of Arc Control.

Best regards,

Jean O.

Intel Customer Support Technician

Re:Intel Arc Driver 31.0.101.4824 Serious Memory Leak

Jean_Intel — Wed, 20 Sep 2023 21:01:41 GMT

Hello everyone,

Thank you all for waiting for a response. We would like to inform you that after testing driver 31.0.101.4826, which includes Arc version 1.73.5335.2, the memory leak problem you mentioned seems to be solved. Please update the driver and let us know the outcome.

Best regards,

Jean O.

Intel Customer Support Technician

Re: Re:Intel Arc Driver 31.0.101.4824 Serious Memory Leak

VictorG97 — Thu, 21 Sep 2023 13:41:09 GMT

The new driver (31.0.101.4826) seems to be running smoothly and unproblematically as of the terms expressed initially within this post. The memory usage is very well and there seem to be no leaks witnessed. The CPU usage is also very good and the fans are running unheard and the CPU temperature is as it should be.

So far it seems that the Intel Arc Control Interface appears when it should and the way it should in an effortless and vigorous manner.

I would like to thank the Intel team for addressing the Arc Control Interface issue so thoroughly and quickly and for postulating a fix as to the memory leak in summary time. Hearing the voices of the community is indelibly something that will make the software much better in the long run. Keep it up and thank you!

Regards,

VictorG97

Re:Intel Arc Driver 31.0.101.4824 Serious Memory Leak

Jean_Intel — Thu, 21 Sep 2023 18:07:39 GMT

Hello VictorG97,

We are very glad to hear from you. We truly appreciate your comments and feedback, and we thank you for reporting the issue. Your reports are valuable to us as we strive to improve the user experience of our products, and we are actively working to address the problem.

We would like to keep this conversation open to hear from other members of the community who have experienced this issue and can confirm that the new 31.0.101.4826 driver has resolved the problem. We encourage those who have encountered this issue to try the updated driver and share their feedback with us. Once again, thank you for your support.

Best regards,

Jean O.

Intel Customer Support Technician

Re: Intel Arc Driver 31.0.101.4824 Serious Memory Leak

Parkdale — Sun, 24 Sep 2023 08:31:54 GMT

Hi Jean O,

Thank you to all at Intel Graphics team for sorting this... I have been running updated driver (Version 31.0.101.4826) and Arc control for a few days now, so far no more memory leaks.

Kind Regards,

Robin

Re:Intel Arc Driver 31.0.101.4824 Serious Memory Leak

Jean_Intel — Mon, 25 Sep 2023 16:08:31 GMT

Hello Everyone,

@Parkdale, thank you for sharing your experience. We are happy to hear that the issue has been solved after installing the new driver version.

Since we have now received various reports from users that the issue is now solved. We will now proceed to close this thread, if you require additional support or information, please open a new question, as Intel will no longer monitor this thread.

Best regards,

Jean O.

Intel Customer Support Technician