topic Re: random freezes in Hell let loose in Intel® Arc™ Discrete Graphics

random freezes in Hell let loose

lordhyper — Sun, 03 Sep 2023 13:10:28 GMT

after the vbios update i have now random freezes in hell let loose...i have to shut the system down and restart...

Re:random freezes in Hell let loose

Hugo_Intel — Wed, 06 Sep 2023 17:10:28 GMT

Hello lordhyper

Thank you for posting on the Intel® ARC™ Graphics Communites. I understand that Hell Let Loose is randomly crashing on your system after the latest vBIOS update.

The latest update to the GPU firmware was introduced in the driver version 31.0.101.4644 since there have been a couple more updates, I would advise as a first approach to update to version 31.0.101.4672, you can use Display Driver Uninstaller to remove leftovers from previous versions.

If the issue continues to happen, we might need to get this issue replicated so we can further help with this issue, so we will need the following detail about the game:

What is the distribution service the game was downloaded from?
Share a screenshot of the in-game graphics settings
Is Resizable BAR enabled on your system?
What steps can be followed to reproduce this issue? I understand the crashes are random, but on average how long is taking for you to experience a crash?

I would also like to get more details of your system configuration to check for possible updates and improvements, we will need a log file from the Intel® System Support Utility.

Best Regards,

Hugo O.

Intel Customer Support Technician

Re:random freezes in Hell let loose

Hugo_Intel — Mon, 11 Sep 2023 21:10:10 GMT

Hello lordhyper

Please let us know if this issue still happens after updating to the latest version of the driver as advised in our previous post, if so, please share with us the information related to the game as well as the report from the Intel® System Support Utility so we can continue to help you with the crashes in your game.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re:random freezes in Hell let loose

Hugo_Intel — Thu, 14 Sep 2023 20:28:37 GMT

Hello lordhyper

We hope the driver update we recommended in our previous post resolved the crashing issue in Hell Let Loose. We will no longer monitor this thread since we have not received any feedback from you, but feel free to open a new topic if you need further support.

Best regards,

Hugo O.

Intel Customer Support Technician.

Re: Re:random freezes in Hell let loose

lordhyper — Mon, 18 Sep 2023 12:22:45 GMT

Hi
Sorry i had already Update to the newest Version 4672... ITS still there the Crashes...pls Help me

Re:random freezes in Hell let loose

Hugo_Intel — Tue, 19 Sep 2023 15:29:40 GMT

Hello lordhyper

Thank you for getting back to us. There has been a new driver update version 31.0.101.4826, please let's re-test using the latest driver and please remember to use Display Driver Uninstaller to uninstall the previous version and prevent possible issues caused by leftovers.

Also, please follow some of the guidelines the developer of the game has shared for troubleshooting crashing issues, you can find them in the following link:

https://www.getdroidtips.com/hell-let-loose-crashing/

If the issue persists we will need the al the information we requested in our initial post so we can take a look at your system specs and gather the information related to the issue itself for possible replications of the problem in our lab. We requested the following:

What is the distribution service the game was downloaded from?
Share a screenshot of the in-game graphics settings
Is Resizable BAR enabled on your system?
What steps can be followed to reproduce this issue? I understand the crashes are random, but on average how long is taking for you to experience a crash?
Report from the Intel® System Support Utility.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re: random freezes in Hell let loose

lordhyper — Tue, 19 Sep 2023 17:52:12 GMT

i change my monitor (hdmi) to a new monitor wit dp... and there was a hotfix for hell let loose ...

now its all good !!no crashes anymore... im happy ..i will not update to 4826 ... i will just use that whql ....

thanks for response

you do good job!! i sent u my system specs for u

greets

Re:random freezes in Hell let loose

Hugo_Intel — Tue, 19 Sep 2023 22:28:34 GMT

Hello lordhyper

It is great to know the game is now working fine after changing the monitor and applying the update provided by the game developer, We are glad that now you are able to play your favorite game.

Since the issue is resolved we will be closing this thread, do no hesitate to contact us back if you need further assistance.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re: Re:random freezes in Hell let loose

lordhyper — Wed, 20 Sep 2023 21:06:46 GMT

hi hugo

bad news...after a new firmware update for the mainboard asus rampage vi to version 3801 it crashes again ...i wanna cry...and a rollback to the older bios version didnt help bcs the intel me fw ( i think its the reason) didnt accept any rollbacks ... i sent u the new ssu data ..maybee u can take a look at...i also did a update to the new arc driver 4826 ..but it still crashes on hell let loose....im really tired of this and just wanna throw this computer out of the window... greetz

Re: random freezes in Hell let loose

lordhyper — Wed, 20 Sep 2023 21:07:58 GMT

hi hugo

Re: random freezes in Hell let loose

lordhyper — Wed, 20 Sep 2023 21:18:27 GMT

report on cpuz

Re: random freezes in Hell let loose

lordhyper — Wed, 20 Sep 2023 21:21:56 GMT

i canot rollback the meupdatetool 11.12.86.1877_T

Re: random freezes in Hell let loose

AlHill — Wed, 20 Sep 2023 21:22:26 GMT

Update your cpuz. You have 2.03, the latest is 2.07.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

Re: random freezes in Hell let loose

lordhyper — Thu, 21 Sep 2023 14:58:27 GMT

Hi i finally think i found the rrason ...ITS in the global settings
Retro skaling and adaptive tesseling has to be deactivate..now hell let loose is Not crashing

Re: random freezes in Hell let loose

lordhyper — Sat, 23 Sep 2023 06:34:43 GMT

Hi
Problem still there..IT Must be the Grafikcard...