topic Re: Re:Problem in GTA5 in Intel® Arc™ Discrete Graphics

Problem in GTA5

Petr_Bruzek — Fri, 01 Sep 2023 17:26:49 GMT

Hello, this is GTA5 online. In puddles of water a large square appears under the character see link.

https://www.youtube.com/watch?v=_PzURdHp6KM

Drivers: 31.0.101.4669
Used DDU in safe mode to change from nVidia to Intel.
SSU attached

Re:Problem in GTA5

Andres_Intel — Mon, 04 Sep 2023 16:12:25 GMT

Hello Petr_Bruzek,

Thank you for posting on the Intel communities. I see that you are having graphics corruption issues in puddles of water with your Intel® Arc™ A770 Graphics when playing Grand Theft Auto 5, I will be happy to assist you.

Thank you for sharing the file with your system information, that helps me a lot to provide you with the recommendation below:

Take screenshots of the game settings in case we need to replicate the issue.
Does the issue happen in story mode as well?
When did the issue start? Did it happen after a graphics driver update?
We released a new graphics driver version 31.0.101.4672, perform a clean installation with Display Driver Uninstaller (DDU). For guidance, How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.
Update BIOS to version 7D25v1D. For installation steps, contact MSI.

Please let me know the results.

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:Problem in GTA5

Petr_Bruzek — Tue, 05 Sep 2023 00:56:57 GMT

Hello, Andres,

-Images of the setup attached.
-Yes, it happens in story mode.
- The problem started right after I bought the ARC. I've owned it for about 4 days? + -My first drivers were 4669.
-Drivers 4669 via DDU deleted and new 4672 installed.
-Bios flashed to version 7D25v1D

Result still the same. Still the same problem in GTA5. Below I send a new video (the problem is better to see + video taken for a change from story mode)

Thanks for the advice and the effort to solve it. I believe the problem will be fixed.

Regards, Petr

https://youtu.be/5N3op4vFr_w

Re: Re:Problem in GTA5

NickN — Tue, 05 Sep 2023 07:01:17 GMT

I would like to confirm the addressed issue.

The issue happens whenever GTAOnline & GTAV weather condition is "Raining".

I had been testing ARC A770 (8GB) on GTAOnline @ 31.0.101.4669 for awhile now, the major issue in this driver version on GTAOnline I've found is the rain puddle mentioned, and the increased frequency for game stuttering and freezing (not responding) - typically happens on fast ground movements.

I am currently testing GTAOnline @ 31.0.101.4672, but I have yet to encounter a raining weather. However, I did noticed FPS being lowered in this version from a 130-170fps to 100-120fps without changing any settings. Will, update once I have done enough sampling or create a thread if I've found any major issue.

Regards,

A Casual 2000hr GTAOnline player.

Re:Problem in GTA5

Andres_Intel — Tue, 05 Sep 2023 14:16:20 GMT

Hello everyone,

Thank you for your response, and all the information provided, it has been really helpful.

I will start with an investigation of the issue and as soon I have further information I will let you know.

Regards,

Andres P.

Intel Customer Support Technician

Re:Problem in GTA5

Andres_Intel — Tue, 12 Sep 2023 19:53:21 GMT

Hello everyone,

Thank you for your time and patience.

We still working on the investigation and now we are trying to replicate the issue, as soon I have the results I will let you know.

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:Problem in GTA5

Petr_Bruzek — Tue, 12 Sep 2023 22:05:01 GMT

Hello Andres,
thank you for your reply. I will look forward to it.

Petr

Re:Problem in GTA5

Andres_Intel — Tue, 19 Sep 2023 19:08:29 GMT

Hello everyone,

Thank you for your time.

We have been working on the investigation, the issue was replicated with driver 31.0.101.4672 but with the latest driver 31.0.101.4826, the problem seems to be solved.

Please update the graphics driver to version 31.0.101.4826, for guidance, How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11.

Let me know the results.

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:Problem in GTA5

Petr_Bruzek — Wed, 20 Sep 2023 22:48:44 GMT

Hello Andres,
I have now tested and the problem is solved! Thank you thank you thank you thank you!!!! Perfect work!!!
Thanks a lot. I really appreciate it.

Greetings from Czech Republic and have a great time

Petr

Re:Problem in GTA5

Andres_Intel — Thu, 21 Sep 2023 14:35:04 GMT

Hello Petr_Bruzek,

Thank you for your answer and for completing all the steps.

I am happy to hear that the issue get solved after updating the graphics driver to version 31.0.101.4826. For now, we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Regards,

Andres P.

Intel Customer Support Technician