topic Re: Dying Light 2 graphical issues with Arc A770 in Intel® Arc™ Discrete Graphics

Dying Light 2 graphical issues with Arc A770

marcoV — Sat, 16 Sep 2023 19:30:39 GMT

Been getting some weird issues when playing Dying Light 2 at 1440p:

- Serious flashing/flickering when using XeSS at 2560x1440p. Quality preset is not too bad, but balanced and performance are unplayable due to the constant rapid rainbow flashes
- The game crashes to desktop while playing randomly.
- The game throws me a BSOD if trying to start using DX11 (DRIVER_DMA_VIOLATION)

I have tried reinstalling drivers (currently at 4824), the game, changing nearly all game settings (disabling ambient occlusion helps a bit for flickering).

Despite these issues the game "runs well"- always at high FPS.

My system:
i5 12600k
2x 16gb 2400mhz
2x 1tb ssd
Arc A770 16gb

Let me know if you need any more details, I have attached the most recent game crash log, the SSU report, and a video of the issues in question

Re:Dying Light 2 graphical issues with Arc A770

Andres_Intel — Mon, 18 Sep 2023 19:39:54 GMT

Hello marcoV,

Thank you for posting on the Intel communities. I know how frustrating is when you have graphical issues with your Intel® Arc™ A770 Graphics when playing Dying Light 2, I will be more than happy to help you.

I see on the SSU you attached that the graphics driver and system are up to date, however, to check if the behavior changes please try the following steps and answer the questions below:

Does the issue happen with older drivers?
Did you notice if the issue started after an update or change?
Clean install the graphics driver with Display Driver Uninstaller (DDU) to version 31.0.101.4824. For guidance, How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.
If the issue persists repeat the previous steps, but this time with an older driver, version 31.0.101.4676.

Please let me know the results.

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:Dying Light 2 graphical issues with Arc A770

marcoV — Tue, 19 Sep 2023 00:40:52 GMT

Hi Andres, thanks for getting back to me.

The issues persists after clean driver installation using DDU of either version you posted.

This issue first appeared for me in April this year. Possibly after the "Gut Feeling" game update (April 20)

I uninstalled the game thinking it should be fixed by the next time I decide to play

Do you have any other tips?

Cheers

Re:Dying Light 2 graphical issues with Arc A770

Andres_Intel — Tue, 19 Sep 2023 16:32:38 GMT

Hello marcoV,

Thank you for your response, and for completing all the steps, it has been really helpful.

To provide you with the next steps, I will start with an investigation, as soon as possible I will be with the information.

Regards,

Andres P.

Intel Customer Support Technician

Re:Dying Light 2 graphical issues with Arc A770

Andres_Intel — Tue, 19 Sep 2023 21:18:25 GMT

Hello marcoV,

Thank you for your time.

We still working on the investigation, and we would like to start with the reproduction of this issue, but first, please let us know the store where this game was purchased.

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:Dying Light 2 graphical issues with Arc A770

marcoV — Tue, 19 Sep 2023 21:25:52 GMT

Hi Andres, thanks for the reply!

This game was purchased on Steam. I can also confirm that the same issues are still present on new driver 4826

Let me know if there is anything else you need, I'm glad to assist in any way

Cheers!

Re:Dying Light 2 graphical issues with Arc A770

Andres_Intel — Wed, 20 Sep 2023 15:11:31 GMT

Hello marcoV,

Thank you for your answer and for letting me know that the issue persists in the driver 4826.

I will continue with the investigation, and start with the reproduction of the issue.

Regards,

Andres P.

Intel Customer Support Technician

Re: Dying Light 2 graphical issues with Arc A770

marcoV — Tue, 26 Sep 2023 21:28:03 GMT

Hi Andres,

Just wanted to check in on this and see if you were able to reproduce the issue on your end.

There was a game update yesterday but after testing it out the issues are still present.

Thanks,

Re:Dying Light 2 graphical issues with Arc A770

Andres_Intel — Wed, 27 Sep 2023 14:33:41 GMT

Hello marcoV,

Thank you for keeping us informed.

We still working really hard on the reproduction, as soon I have the results I will let you know.

Thank you for your patience.

Regards,

Andres P.

Intel Customer Support Technician

Re:Dying Light 2 graphical issues with Arc A770

Andres_Intel — Tue, 03 Oct 2023 17:15:49 GMT

Hello marcoV,

Thank you for your time and patience.

The replication still in progress, and we will have the results soon, as soon we have them, I will let you know

Regards,

Andres P.

Intel Customer Support Technician

Re: Dying Light 2 graphical issues with Arc A770

Andres_Intel — Thu, 05 Oct 2023 20:49:36 GMT

Hello marcoV,

Thank you for your time.

We have been working on the investigation, and based on our results, looks like this is fixed with the latest driver released this week.

Please clean install the graphics driver to version 31.0.101.4885 with DDU. In case you need guidance, How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.

Keep me informed of the results.

Regards,

Andres P.

Intel Customer Support Technician

Re: Dying Light 2 graphical issues with Arc A770

marcoV — Fri, 06 Oct 2023 23:27:15 GMT

Hi Andres,

Just had a chance to give it a shot and yes: the issues are completely fixed!

Thanks for the help, A++

Re:Dying Light 2 graphical issues with Arc A770

Andres_Intel — Mon, 09 Oct 2023 16:08:57 GMT

Hello marcoV,

Thank you for your response.

Happy to hear that the issue is fixed by clean installing the graphics driver version 31.0.101.4885, we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Regards,

Andres P.

Intel Customer Support Technician