topic Re: Loss of WMR in Intel® Arc™ Discrete Graphics

Loss of WMR

Saabjock — Tue, 03 Oct 2023 03:24:52 GMT

I had great WMR operation with the 4090 beta driver for my A770.

I have not used WMR for a while and decided to do so yesterday.

When fitting the HP Reverb, the screen stayed dark with no in-game activity in WMR.

I was met with a 14-2 message.

https://www.youtube.com/watch?v=RVzcJvLfhgE&list=TLPQMDMxMDIwMjObmdxF2V7_Tw&index=3 This is with driver version 31.0.101.4826

Re: Loss of WMR

Andres_Intel — Tue, 03 Oct 2023 21:03:41 GMT

Hello Saabjock,

Thank you for posting on the Intel communities. As a gamer I understand is annoying when a game does not work properly, like in this case that screen stayed dark with no in-game activity in WMR.

I want to let you know that Intel Arc graphics support for VR headsets continues to evolve as we ramp our products and add updates to our software stack.

Please let me know if you have further questions.

Regards,

Andres P.

Intel Customer Support Technician

Re: Loss of WMR

Saabjock — Tue, 03 Oct 2023 23:52:46 GMT

https://www.youtube.com/watch?v=Yub2htQC1rc&t=124s

This was ARC in WMR with an early driver.

Why should the functionality on an early 4090 beta driver be broken relative to a new driver like the 4826.

Makes no sense.

That is a step backward.

Re:Loss of WMR

Andres_Intel — Wed, 04 Oct 2023 14:06:23 GMT

Hello Saabjock,

Thank you for your response.

I understand your frustration as it was working with previous driver versions and now it is not, we are working really hard to continue improving VR compatibility and functionality with Intel® Arc™ Graphics.

Please let me know if you have further questions.

Regards,

Andres P.

Intel Customer Support Technician

Re: Loss of WMR

Saabjock — Fri, 06 Oct 2023 00:17:32 GMT

Just installed the newest 31.0.101.4885 driver a few minutes ago and now WMR works again.

Re:Loss of WMR

Andres_Intel — Fri, 06 Oct 2023 17:52:54 GMT

Hello Saabjock,

Thank you for your answer.

Happy to hear that the issue is fixed by installing the newest 31.0.101.4885 driver, remember Intel Arc graphics support for VR headsets continues to evolve.

For now, we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Regards,

Andres P.

Intel Customer Support Technician