topic Re: Re:HDR Capture in Intel® Arc™ Discrete Graphics

HDR Capture

Foddersin — Wed, 04 Oct 2023 17:40:39 GMT

Hi,

Currently unable to capture video using Intel Arc Control on my Intel Arc A770 16GB LE.

Driver version: 31.0.101.4826
DDU has been used on every driver update
Note new beta driver is available to test
Intel Arc Control is affected
Intel SSU report is attached
A screenshot is attached

Steps to reproduce the problem:

Open Intel Arc Control
Go to Capture tab
Press start

Any assistance is appreciated.

Re:HDR Capture

Andres_Intel — Thu, 05 Oct 2023 17:44:01 GMT

Hello Foddersin,

Thank you for posting on the Intel communities. I know is very frustrating when trying to record a video on Intel® Arc™ Control and receive error messages, it will be a pleasure to help you.

We released a new graphics driver this week, and I noticed on the Intel® SSU that the graphics driver is not updated, follow the steps below and let me know the results:

Uninstall Intel® Arc™ Control by following the steps below
1. Press the Windows key.
2. Click on settings.
3. Select Apps and then select Apps & features.
4. Search for Intel® Arc™ Control software.
5. Click on it and select the option to uninstall.
Reinstall Intel® Arc™ Control by installing the graphics driver 31.0.101.4885. For guidance, on How to Install Intel® Arc Control.

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:HDR Capture

Foddersin — Fri, 06 Oct 2023 09:38:58 GMT

Hi Andres.

I have already tried this, used DDU then rebooted and installed the latest 4885 Beta, exact same issue occurs.

Thanks.

Re:HDR Capture

Andres_Intel — Fri, 06 Oct 2023 15:20:35 GMT

Hello Foddersin,

Thank you for your answer, and for completing the steps.

I will start with an investigation to provide you with the next steps as soon as possible.

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:HDR Capture

Foddersin — Mon, 09 Oct 2023 08:55:42 GMT

@Andres_Intel

Thanks for that.

I will patiently await your update.

Re: HDR Capture

Foddersin — Wed, 11 Oct 2023 11:47:00 GMT

@Andres_Intel

Problem still remains exactly the same in 4887.

Thanks.

Re:HDR Capture

Andres_Intel — Thu, 12 Oct 2023 18:08:40 GMT

Hello Foddersin,

Thank you for your time and for keeping me informed.

I will continue with the investigation, and now I will start with the reproduction as soon I have the results I will let you know.

Regards,

Andres P.

Intel Customer Support Technician

Re:HDR Capture

Andres_Intel — Mon, 16 Oct 2023 16:32:55 GMT

Hello Foddersin,

Thank you for your patience.

I have worked on the reproduction of your issue and I have been able to replicated, the Capture feature currently doesn't work when the display has HDR turned on. We're looking to see if this can be enabled in a future Arc Control release but can't commit to any outcome yet.

For now, we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Regards,

Andres P.

Intel Customer Support Technician