topic I have a problem in Intel® Arc™ Discrete Graphics

I have a problem

Username88 — Tue, 10 Oct 2023 20:44:53 GMT

I just updated the Intel drivers and after the update the screen became a little bluer. Does anyone know what could have happened and how I can get it back to normal?

Re:I have a problem

Hugo_Intel — Wed, 11 Oct 2023 19:53:40 GMT

Hello Username88

Thank you for posting on the Intel® ARC™ Graphics Communities.

As a first approach, if the issue started right after the driver update, I would suggest uninstalling the current driver using Display Driver Uninstaller and then downloading and installing the latest version 31.0.101.4887.

One other reason for the screen to look bluer might be if you were using Windows night light mode, if it got deactivated you will notice more blue light from the screen.

If reinstalling the driver does not resolve the issue and you were not using night light, please share with us a picture of your monitor's screen so we can have a better understanding of how the display looks like with this issue.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re: Re:I have a problem

Username88 — Thu, 12 Oct 2023 05:27:45 GMT

Thanks for the reply

however the screen turns blue as soon as the intel driver program is opened so I solved it by making sure that it does not open when the computer is opened.

Do you think it could be a problem if that program remains turned off?

Re:I have a problem

Hugo_Intel — Thu, 12 Oct 2023 16:57:23 GMT

Hello Username88

I see the issue happens only when opening one of the Intel software, What is the name of the software that causes the issue Arc Control, Intel Graphics Command Center(IGCC), or Intel Driver and Support Assistant?

We would appreciate it if you could share a short video showing this behavior when opening the specific software so we can better understand the issue and help out, there should not be a problem by not letting the software open at startup but it would be better if you can make sure of it in case you need it.

We would also like to get the log file from the Intel® System Support Utility so we can get your hardware and driver information and check for possible updates that might help with the issue.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re: Re:I have a problem

Username88 — Fri, 13 Oct 2023 16:38:59 GMT

The software that causes the issues Is : Intel(R) Arch(TM) Control Service

Re:I have a problem

Hugo_Intel — Fri, 13 Oct 2023 19:46:20 GMT

Hello Username88

I see the software causing the issue will be the Arc Control Software, just to make sure, did you update to driver 31.0.101.4887 using Display Driver Uninstaller as previously advised? This will be useful in case there are any settings in Arc Control causing the issue using DDU will reset the software to defaults.

I understand at the moment you disabled the service to resolve the issue but in case you want to continue troubleshooting please share the short video and SSU log requested from our previous post so we can continue to help.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re:I have a problem

Hugo_Intel — Wed, 18 Oct 2023 20:33:39 GMT

Hello Username88

Please let us know if you want to continue troubleshooting this issue, if so, please share with us the video and logs files we requested in our previous post. also, if you did the DDU installation of the driver as previously advised let us know if that helped with the blue screen issue.

Best Regards,

Hugo O.

Intel Customer Support Technician.

Re:I have a problem

Hugo_Intel — Mon, 23 Oct 2023 19:26:40 GMT

Hello Username88

We have not received a response so far so we will be closing this thread, we understand that you disabled the Intel Arc Control Service in order to resolve this issue, however, in case you want to use the app and continue to troubleshoot this issue, feel free to open a new topic so we can provide more assistance.

Best Regards,

Hugo O.

Intel Customer Support Technician.