topic Re: After the last update, I cannot get any image. in Intel® Arc™ Discrete Graphics

After the last update, I cannot get any image.

Metincan — Wed, 11 Oct 2023 17:21:17 GMT

After the last update(31.0.101.4887 (WHQL Certified)), I cannot get any image. The signal is coming to the monitor, but I cannot even see the motherboard icon. The Intel arc light on the graphics card is on and the graphics card fans spin at the first startup and then stop. I was using Windows 11 when the error occurred. When I formatted and installed Windows 10, I encountered the same problem again and I am currently using the previous WHQL Certified version. I had to format it because it was not possible to switch to safe mode.

Re: After the last update, I cannot get any image.

Bandit8623 — Wed, 11 Oct 2023 18:04:42 GMT

https://www.ionos.com/digitalguide/server/configuration/windows-10-safe-mode/#:~:text=start%20safe%20mode.-,Switch%20the%20computer%20on%20and%20off%20repeatedly%20with%20the%20power,a%20restart%20in%20safe%20mode.

Re: After the last update, I cannot get any image.

Carlos_C — Wed, 11 Oct 2023 18:08:14 GMT

I had this happen as well, I just did a hard shutdown, booted into windows and got picture immediately.

Re: After the last update, I cannot get any image.

Metincan — Wed, 11 Oct 2023 19:18:38 GMT

I tried but it didn't work, the only thing I could do was format it.

Re: After the last update, I cannot get any image.

Metincan — Thu, 12 Oct 2023 07:41:55 GMT

Hello again, I have solved the problem and the source of the problem is that I am not connected via Displayport while updating. I did not encounter any problems when I updated via HDMI connection.

Re: After the last update, I cannot get any image.

RonaldMorgan — Thu, 02 Nov 2023 18:27:56 GMT

After the latest update, Intel products are unable to display images, necessitating troubleshooting and support. Just as UK Certificate Attestation ensures document authentication, technical support is essential to address software or hardware issues.