topic Re: Starfield broken after .4887 in Intel® Arc™ Discrete Graphics

Starfield broken after .4887

GanicF — Tue, 17 Oct 2023 18:01:48 GMT

Hello, the new Driver .4887 sadly broke starfield completly for me. It does not crash but it has big graphical bugs (artifacts) and isnt playable at all. The last driver i tried before .4887 was .4826 and it was fine.

The bug happened under windows 10, i then did a upgrade to windows 11 and did completly fresh install everything but the bug persists.

Here are Videos of the bug:

Win10: starfield - YouTube

Win11: Starfield 2 (Windows 11) - YouTube

I tried to DDU, force the shaders to recompile, new Gamesave, fresh install of the game, and at last fresh install of windows and everything but nothing helped.

Best Regards

GanicF

Re: Starfield broken after .4887

Gavoux — Wed, 18 Oct 2023 09:49:29 GMT

What GPU you have ?

Re: Starfield broken after .4887

Gavoux — Wed, 18 Oct 2023 13:50:47 GMT

Strange problem. What is 750 developer company have you Intel limited edition, Assrock etc ?

First of all uninstall gpu drivers with DDU and install previous version. Uninstall Starfield and install again on other (new) hd path. Update Starfield to last version 1.7.36. Install latest c++ redistributable and check updates for Directx.

Run the games and tell us if the problem stills….

One more question you have graphics or performance problems on other games ?

Re: Starfield broken after .4887

GanicF — Wed, 18 Oct 2023 13:57:52 GMT

Hey thank you for your input. I will try your idea and report later if it helped.

I have an Asrock arc 750.

I have also have graphic problems when launching Payday3 in DX12 Mode, DX11 isnt affected see Re:Payday 3 Graphic Bug DX12 - Intel Community

Re:Starfield broken after .4887

Jean_Intel — Wed, 18 Oct 2023 20:35:44 GMT

Hello GanicF,

Thank you for posting in the Intel Communities once again. We see that you are having graphical issues when playing Starfield, and we will be more than glad to help you.

Thank you for proactively trying multiple solutions for your issue. Based on the information you have shared, we will proceed to look further into this matter internally. We will be posting back as soon as we have more details about this matter.

Best regards

Jean O.

Intel Customer Support Technician

Re:Starfield broken after .4887

Jean_Intel — Thu, 19 Oct 2023 21:09:03 GMT

Hello GanicF,

We are still checking on your issue, but we wanted to let you know that we will now proceed to try to replicate your issue internally. Once again, we will post back as soon as we have more details.

Best regards

Jean O.

Intel Customer Support Technician

Re:Starfield broken after .4887

Jean_Intel — Fri, 20 Oct 2023 15:35:37 GMT

Hello GanicF,

Thank you for your patience regarding this matter. We are jumping in the thread to inform you that Intel is actively working on a solution to address this issue. However, we may need to conduct further internal investigations, and we will provide an update as soon as we have more details available. Thank you for your understanding and cooperation.

Best regards

Jean O.

Intel Customer Support Technician

Re: Re:Starfield broken after .4887

towicode — Mon, 23 Oct 2023 19:50:44 GMT

Hi,

I just wanted to say I'm having the same exact issue.

I have the same GPU and same issue.

Re: Starfield broken after .4887

GanicF — Tue, 24 Oct 2023 18:55:31 GMT

Hello,

seems like driver .4900 made the problem better, but didnt fix it completly (at least for me)

Its a lot better, its playable now but there are still some flickering black artifacts.

Youtube: Starfield Driver .4900 Arc 750 - YouTube

I did ddu the old driver and deleted the shader cache (but i dont know if thats necessary)

Have you tried .4900 @towicode ?

Best Regards

GanicF

Re: Starfield broken after .4887

GanicF — Sun, 05 Nov 2023 21:23:29 GMT

The smaller issue still persists in .4952

Re:Starfield broken after .4887

Jean_Intel — Wed, 15 Nov 2023 23:07:33 GMT

Hello GanicF,

We have contacted you via email, to your account-associated email address. In the Email, we informed you that it seems like the main issue is now gone with our latest driver 31.0.101.4953. We would like to hear from you if the original problem is solved after you update the driver,

However, it seems as if you are still having a minor flickering issue on the side of some shapes in the menu. So we would like to recommend you open a new thread to track this other issue.

Best regards

Jean O.

Intel Customer Support Technician

Re: Starfield broken after .4887

GanicF — Thu, 16 Nov 2023 10:27:58 GMT

Hello

With the latest driver .4953 and the Starfield Beta update, my game seems fine, the original issue is gone and the minor flickering is also gone with the beta. Currently im not experiencing any graphical bugs.

Thank you for your help and work on the driver.

Best regards

Tobias

Re:Starfield broken after .4887

Jean_Intel — Thu, 16 Nov 2023 18:36:13 GMT

Hello GanicF,

We are more than happy to hear that you are not experiencing any graphical issues, and the game seems fine after updating the graphics driver and installing the Starfield BETA update. Since there are no issues, we will proceed to close this thread. If you need additional information, please submit a new question, as this one will no longer be monitored.

Best regards

Jean O.

Intel Customer Support Technician