topic Re: Arc A770 Apex Legends low FPS in Intel® Arc™ Discrete Graphics

Arc A770 Apex Legends low FPS

DedlMoroz — Tue, 31 Oct 2023 20:51:45 GMT

What is the graphics driver you are using?
31.0.101.4900. Installed with a clean install of drivers using DDU.
Tell us the name of the game or application and where to obtain it (Steam, Epic, etc.).
Apex Legends, Steam.
Provide us with the Intel SSU repor from your system.
Attached
Tell us the steps to reproduce the issue (this is very important!).
Just join the firing range and run to the center of the map. At Storm Point, go to the Storm Catcher location. I started both captures after I joined the gaming session.
For graphics corruption (per example artifacts, textures corruption or lighting glitches) please use Intel Arc Control to capture screenshots or a video showing the bug.
Smoke/Gas/Dust has some visual bugs. Video attached. At least in DX12 mode, since that's what I use for playing

I captured on DX12 and DX11. One is at the firing range, and the other is on the Storm Point map. DX11 has even worse FPS than DX12, but I'm pretty sure a few months ago my FPS was about 1.5 times higher or even more in both DX. I hadn't played for a month and thought the problem was with the game itself, but with the release of the new season nothing has changed. I think this happened after updating some driver. Video settings and other diagnostic files are atached.

Re: Arc A770 Apex Legends low FPS

orionil — Wed, 01 Nov 2023 08:34:08 GMT

I have the same problem

Re: Arc A770 Apex Legends low FPS

Jean_Intel — Wed, 01 Nov 2023 20:27:27 GMT

Hello DedlMoroz.

Thank you for posting in the Intel Communities. We understand that you have reported both performance issues and visual issues with Smoke/Gas/Dust. To keep the threads organized, we recommend reporting one thread for each issue as this will help us better assist you. For the graphical issues, we recommend that you open a separate thread so that we can further investigate the problem.

It is important to mention that the DX12 feature is still in beta. If you are experiencing issues with this feature, it would be best to contact the game developer.

However, regarding the performance issue, we will continue to investigate, since it is present with DX11, we will look into this matter internally. We will post an update as soon as we have more information.

orionil, if you are experiencing the performance issue, feel free to wait on this thread until we have more information. If your issue is visual corruption, we invite you to open your personal question or keep an eye out for other similar threads.

Best regards

Jean O.

Intel Customer Support Technician