topic Intel ARC driver verification issues in Intel® Arc™ Discrete Graphics

Intel ARC driver verification issues

LichtTho — Thu, 02 Nov 2023 06:43:27 GMT

Hello all, Since a few weeks, I notice recurring issues with the latest ARC drivers on the Intel ARC driver page. The SHA1 checksum of the driver file sometimes doesn't match, and I need to re-download the driver. Except normal browser updates, there literally was no change in any of my configuration; this issue only happens with the Intel ARC driver, and it only started happening lately. Additionally, the driver file does not show Intel as the producer / creator anymore, but instead my system tells me the file is from an 'unknown source'. Can the Intel engineers and site owners please double-check if there had been no tampering with the driver(s) and / or the website? Thank you very much

Re: Intel ARC driver verification issues

Saabjock — Thu, 02 Nov 2023 12:08:34 GMT

The download site really needs better supervision.
Despite numerous reports from myself, it still does the same during just about every new driver release.
You'll navigate to the download page after searching and finding a new driver has been released.
You'll follow the provided link and it'll take you to the driver being superceded.
It seems to typically take whom ever is administering the downloads, around two days to get it right.
Not confidence inspiring for such a large organization.

Re:Intel ARC driver verification issues

Jean_Intel — Thu, 02 Nov 2023 21:55:04 GMT

Hello everyone,

Thank you for posting in the Intel Communities to report issues with the driver download website. We understand that you are facing multiple problems when using the Intel ARC driver page. However, we suggest that you report one issue per thread to keep the discussion organized and assist you better.

To help us understand the problem you are experiencing, we request the following information:

Is the issue specific to a particular browser, or does it occur on all browsers?
Do you have any browser extensions installed?
Please share your system reports to provide more information about your system using Intel System Support Utility (Intel SSU):
- Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
- Click on the menu where it says: "Summary" to change it to "Detailed View."
- To save your scan: click "Next"; then "Save."

Best regards

Jean O.

Intel Customer Support Technician

Re:Intel ARC driver verification issues

Jean_Intel — Tue, 07 Nov 2023 23:05:21 GMT

Hello LichtTho,

Were you able to check the previous post? Let us know once you have the information we requested.

Let us know if you still need assistance.

Best regards,

Jean O.

Intel Customer Support Technician

Re:Intel ARC driver verification issues

Jean_Intel — Fri, 10 Nov 2023 20:23:18 GMT

Hello LichtTho,

Since we have not heard back from you, we will proceed to close this thread. If you require additional troubleshooting, we would be more than happy to help you, but you need to open a new thread, as this one will no longer be monitored.

Best regards,

Jean O.

Intel Customer Support Technician