topic Re: Was Starfield performance really fixed? in Intel® Arc™ Discrete Graphics

Was Starfield performance really fixed?

AjrAlves — Wed, 08 Nov 2023 17:05:07 GMT

I'm seeing conflicting reports.

I have the gamepass version of the game, running with a 5700X, 32GB DDR4 3600MHz and a A750 (Drivers 4887/4900/4952 | Windows 10 64-bit 22H2 | ReBAR ON | PCI Express 4.0 x16 | Game on NVMe X4 SSD).

I noticed that performance outside the city is about twice as fast, but in the city I still get low GPU and ~20FPS, which is frustrating, since driver 4887 said it fixed Starfield performance.

ALSO: I have sometimes huge performance drops with ~50% GPU usage locked after loading new areas, but this gets fixed after a game restart.

Am i'm doing something wrong? Are you guys having better performance?

Re: Was Starfield performance really fixed?

AjrAlves — Thu, 09 Nov 2023 12:23:56 GMT

Re: Was Starfield performance really fixed?

Andres_Intel — Thu, 09 Nov 2023 17:06:08 GMT

Hello AjrAlves,

Thank you for posting on the Intel communities. I noticed that you are having low performance issues while playing Strafield with your Intel® Arc™ A750 Graphics, getting 20 FPS, I will be more than to help you.

First, I want to let you know that based on the release notes in driver version 4887, it says the game performance was improved for DirectX12 up to 117% uplift at 1080p with Ultra settings and up to 149% uplift at 1440p with High settings.

We still working really hard, to find the solution to this issue as soon as possible, I want to thank you for letting us know that you still having this issue.

Let me know if you have further questions.

Regards,

Andres P.

Intel Customer Support Technician

Re:Was Starfield performance really fixed?

Andres_Intel — Tue, 14 Nov 2023 22:56:43 GMT

Hello AjrAlves,

Since I have not received a response from you, we will continue with the investigation and as soon I have further information I will let you know

Best regards,

Andres P.

Intel Customer Support Technician

Re:Was Starfield performance really fixed?

Andres_Intel — Wed, 15 Nov 2023 15:59:32 GMT

Hello AjrAlves,

Thank you for your time.

This week we released a new graphics driver, please clean install the graphics driver with Display Driver Uninstaller (DDU). For guidance, How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver. Then install the graphics driver version 31.0.101.4953.

If the issue persists, run and attach Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

Regards,

Andres P.

Intel Customer Support Technician

Re:Was Starfield performance really fixed?

Andres_Intel — Mon, 20 Nov 2023 15:40:43 GMT

Hello AjrAlves,

Were you able to update the graphics driver to version 31.0.101.4953? Did you see any difference?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

Re:Was Starfield performance really fixed?

Andres_Intel — Thu, 23 Nov 2023 16:06:27 GMT

Hello AjrAlves,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andres P.

Intel Customer Support Technician

Re:Was Starfield performance really fixed?

Andres_Intel — Thu, 23 Nov 2023 16:26:45 GMT

Hello AjrAlves,

Before closing this thread I want to let you know that this week we released a new graphics driver that includes a fix for this issue. Please follow the steps below and let me know the results:

Clean install the graphics driver with Display Driver Uninstaller (DDU). For guidance, How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver
Install the latest graphics driver version 31.0.101.4972.

Regards,

Andres P.

Intel Customer Support Technician

Re:Was Starfield performance really fixed?

Andres_Intel — Wed, 29 Nov 2023 16:34:56 GMT

Hello AjrAlves,

Were you able to install the graphics driver version 31.0.101.4972 to check if the behavior changes?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

Re:Was Starfield performance really fixed?

Andres_Intel — Mon, 04 Dec 2023 17:39:28 GMT

Hello AjrAlves,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andres P.

Intel Customer Support Technician