topic Re: Re:Very low or poor performance from 40 to 70 FPS GTA IV DirectX 9 in Intel® Arc™ Discrete Graphics

Very low or poor performance from 40 to 70 FPS GTA IV DirectX 9

addelucas123 — Thu, 26 Oct 2023 14:36:23 GMT

Hi

I still have more problem, the performance of a GTA 4 game is still regular, that is to say regular, from the Rockstar Launcher, that is to say Grand Theft Auto IV uses DirectX 9 API version and very low performance 40 to 70 FPS, and I run from Launche Rockstar, The thing is that if it goes from 40 to 70 FPS I see it as very low, I should go to more than 100 FPS, that is, I give an example 200 FPS, but it should go more or less 155 or 175 FPS, use DirectX 9 and then I will send a small video, remember, I have everything updated with the drivers, activated Resizable bar, etc., it uses DirectX 9, I repeat, I have not seen any improvements, there is only one GTA 4 game missing, I repeat, it should go from 100 to 155 and some areas 175 FPS, I will still send the video later

Re:Very low or poor performance from 40 to 70 FPS GTA IV DirectX 9

Andres_Intel — Fri, 27 Oct 2023 15:00:03 GMT

Hello addelucas123,

Thank you for posting on the Intel communities. I see you have low-performance issues while playing GTA IV, I will be happy to help you.

I will wait for you to share the video that will be really useful.

To have a better understanding of the situation, please answer the following questions, some questions have been asked in other threads, but this will help us to have the information as updated as possible:

Take screenshots of the game settings in case we need to replicate the issue later to do it as accurately as possible.
Did the game work at highest FPS before?
Download and attach the report for the following tool Intel® System Support Utility for Windows (SSU) to know your hardware and software configuration, for guidance How to get the Intel® System Support Utility Logs on Windows.

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:Very low or poor performance from 40 to 70 FPS GTA IV DirectX 9

addelucas123 — Fri, 27 Oct 2023 18:23:22 GMT

Good night

No, GTA IV was not playable with the drivers issue, that is, neither before nor now, that is, DirectX 9 needs to be improved in GTA IV and remember that the graphics are updated to the latest version, and resizable BAR is activated, updated bios etc and the performance is still very low DirectX 9 in GTA IV must reach more than 100 FPS I send you video and

Any area falls, so I will send you a video and that's it. Let's see how you can play, the only thing is that the performance is below, it must go above 100 FPS

https://www.youtube.com/watch?v=HDriiSrDzDY&ab_channel=DavidDeLucasRuiz

Re:Very low or poor performance from 40 to 70 FPS GTA IV DirectX 9

Andres_Intel — Fri, 27 Oct 2023 19:32:59 GMT

Hello addelucas123,

Thank you for your response and for all the information provided.

I was not able to play the video because it says it is a private video.

I see in the Intel® SSU report that your system is up to date and I noticed that you have installed the latest graphics driver version 31.0.101.4900 we released this week, by any changes did you install this driver using the Display Driver Uninstaller (DDU)?

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:Very low or poor performance from 40 to 70 FPS GTA IV DirectX 9

addelucas123 — Fri, 27 Oct 2023 19:55:13 GMT

Ready, update or reload the video and make it public.

Finally, I did use the Display Driver Uninstaller (DDU) program with clean uninstallation and when I reinstalled the new version I gave it a customized version for clean installation so there is no more

https://www.youtube.com/watch?v=HDriiSrDzDY&ab_channel=DavidDeLucasRuiz

Re:Very low or poor performance from 40 to 70 FPS GTA IV DirectX 9

Andres_Intel — Fri, 27 Oct 2023 20:23:02 GMT

Hello addelucas123,

Thank you for your answer and for the clarification.

I will start with an investigation of this issue to provide you with the next steps as soon as possible.

Regards,

Andres P.

Intel Customer Support Technician

Re: Very low or poor performance from 40 to 70 FPS GTA IV DirectX 9

addelucas123 — Wed, 01 Nov 2023 21:53:21 GMT

I need to know if anything is known about GTA IV, because I can't play with that performance, which is inferior, that is, low.

Re:Very low or poor performance from 40 to 70 FPS GTA IV DirectX 9

Andres_Intel — Thu, 02 Nov 2023 13:33:48 GMT

Hello addelucas123,

Thank you for your time.

We still working on the investigation and now we will try to replicate the issue, as soon I have the results I will let you know, we are working really hard to find the solution.

Regards,

Andres P.

Intel Customer Support Technician

Re:Very low or poor performance from 40 to 70 FPS GTA IV DirectX 9

Andres_Intel — Thu, 09 Nov 2023 20:14:30 GMT

Hello addelucas123,

Thank you for your patience and all your time.

We have been working on your issue, and I want to let you know that this is unlikely to be picked up by our driver development team since both DX9 and this game are very old. Most importantly we can see better performance already using DXVK (although this is not developed by Intel nor a direct endorsement).

To use Vulkan API through DXVK follow the instructions below (instructions video here: https://youtu.be/1bNPonENBaE )

1. Download the latest DXVK file from https://github.com/doitsujin/dxvk/releases

* As of 11/08/23 the file is "dxvk-2.3.tar.gz"

2. Unzip the file and Navigate to the "x32" folder.

3. Copy the files "d3d9.dll" and "dxgi.dll"

4. Navigate to the GTA IV default installation path "C:\Program Files (x86)\Steam\steamapps\common\Grand Theft Auto IV\GTAIV"

5. Paste the files "d3d9.dll" and "dxgi.dll" into the GTAIV folder.

6. In the same GTAIV folder create a new .txt file named "commandline.txt"

7. Add the following content to the .txt file

-percentvidmem 100

-nomemrestrict

-norestrictions

-noprecache

-novblank

-availablevidmem 16256.0

8. Save the file and exit.

9. Launch the game.

Please let me know if you have further questions.

Regards,

Andres P.

Intel Customer Support Technician

Re: Re:Very low or poor performance from 40 to 70 FPS GTA IV DirectX 9

addelucas123 — Thu, 09 Nov 2023 21:36:42 GMT

Good night

Once again, it has improved, but not the performance that one desires and I am playing it at the maximum quality that the game provides and the performance is still below, yes it has improved enough to be able to play medium-high quality, but I would like to be able to everything at maximum, I will give you the video step by step as you sent me the video and so you can see that the performance continues

https://www.youtube.com/watch?v=ru46ZWAz7oU&ab_channel=DavidDeLucasRuiz

Re: Re:Very low or poor performance from 40 to 70 FPS GTA IV DirectX 9

addelucas123 — Thu, 09 Nov 2023 22:29:38 GMT

I tell you once again, I have evaluated the total performance, that is, all the components, okay, the performance is quite good, I have everything on top, the performance is brutal, both the CPU, GPU, RAM and hard drive, and there are the drivers, you I will send images of the general performance of the computer

Re: Re:Very low or poor performance from 40 to 70 FPS GTA IV DirectX 9

addelucas123 — Thu, 09 Nov 2023 22:51:59 GMT

As you see the image of the green color means the performance of the computer I have is very high ok, then RAM, GPU, CPU, M.2 HARD DISK, RM850 Modular power supply, as you see the performance is very high the components mean, The problem with my computer is not, it is the drivers that are very, very inferior to the performance of the games.

If it puts the GPU at 92.8% it is because it has not passed the test, but like the image, the general performance is very high. But I repeat, general performance is different from gaming performance.

UserBenchmarks:
CPU: Intel Core i7-11700K - 101.4%
GPU: Intel Arc A770 - 92.8%
SSD: Kingston SKC2500M81000G 1TB - 294%
HDD: Seagate Barracuda 2TB (2018) - 495.9%
RAM: Kingston KF3200C16D4/32GX 2x31.5GB - 110.9%
MBD: Asus ROG STRIX Z590-F GAMING WIFI

Re:Very low or poor performance from 40 to 70 FPS GTA IV DirectX 9

Andres_Intel — Fri, 10 Nov 2023 15:10:18 GMT

Hello addelucas123,

Thank you for your reply and for completing the recommended steps.

I will continue with the investigation to provide you with the next steps as soon as possible.

Regards,

Andres P.

Intel Customer Support Technician

Re:Very low or poor performance from 40 to 70 FPS GTA IV DirectX 9

Andres_Intel — Mon, 13 Nov 2023 20:08:48 GMT

Hello addelucas123,

Thank you for your patience.

I have been working on the investigation and I want to let you know from the video you shared the game is playable at high FPS (> 100) on High-Very High settings and thus it is unlikely this is going to be picked by our development team considering the game's age and userbase. We will still submit it to the drive debug team but don't expect a fix that is specific to this title anytime soon.

As soon as we have more details about it I will let you know.

Regards,

Andres P.

Intel Customer Support Technician