topic Red faction: Guerilla black sky on Arc A770 in Intel® Arc™ Discrete Graphics

Red faction: Guerilla black sky on Arc A770

Roflosaur — Sun, 12 Nov 2023 17:09:58 GMT

Game have black skies and incorrect shadows. Launching in DX9 or DX10 mode has no result. I know, that Arc have no native support of DX9, but as I can see, that also have no supporting emulation. I found old thread https://community.intel.com/t5/Graphics/Red-Faction-Guerrilla-Steam-Edition-sky-black-hole-and-ambient/m-p/556217#M62019 about that problem for integrated GPU, and it's about six years ago. Since that time you maked some utility for compatibility?

What I should do for gaming in old games?

CPU: 12th Gen Intel(R) Core(TM) i5-12400F 2.50 GHz

RAM: 32,0 Gb

GPU: Intel Arc A770 16 Gb

OS: Windows 10 2H22 build 19045.2965

Driver version: 31.0.101.4952

Motherboard: MSI PRO-B660M-P-DDR4

BIOS: 7D24v2D

ReBar: on

Re:Red faction: Guerilla black sky on Arc A770

Jean_Intel — Tue, 14 Nov 2023 21:14:03 GMT

Hello Roflosaur.

Thank you for posting in the Intel communities to report a graphical issue with the game Red Faction: Guerilla. We would be more than glad to help you.

Was the issue present since you played the game for the first time? If not, was there a system update before the problem started?
Is the performance issue related to a specific game zone?
What game distribution service did you use to install the game? (Steam, Epic, Microsoft Store)
If possible, share a video or screenshot showing the issue you report.
There is a new graphics driver available, so we would like to recommend you install the new driver, 31.0.101.4953, after running the Display Driver Uninstaller (DDU). Previous driver files and leftovers can affect the functionality of your system, and the DDU tool will eliminate all the previous driver installation files.

Best regards

Jean O.

Intel Customer Support Technician

Re: Red faction: Guerilla black sky on Arc A770

Roflosaur — Wed, 15 Nov 2023 18:59:52 GMT

1. I don't understand what system you mean. It's Windows 7 and 10, but more important about hardware. Previous was on GeForce series cards, and all works fine, because it's have no problem with DX9 or later, without any emulation. So question is about DX9, 10 and 11 support by your emulator.

2. Any location

3. Steam

4. See attach

5. Current driver is 31.0.101.4953, update is not resolved bugs.

Re:Red faction: Guerilla black sky on Arc A770

Jean_Intel — Thu, 16 Nov 2023 16:12:35 GMT

Hello Roflosaur,

Thank you for the inforamtion provided. Based on your question about the system information we requested before, we would like to have the data for the Windows 10 system system. Remember that Intel Arc A-series graphics require Windows® 10 64-bit 20H2 or newer, Windows 11* 64-bit or Ubuntu* 22.04; Windows 7 has not been validated to work with the Intel Arc product, and Intel is only developing drivers for the validated operating systems mentioned before.

However, since you mentioned a system with Windows 7, we would like to ask if you tested with a secondary system with Windows 7.

You also mentioned that you previously had a GeForce series card. Based on this, we would like to ask if you ran the DDU to eliminate all the previous drivers and leftovers. Note that even after removing your previous card, there may be driver files that will remain in your system and can affect a new graphics card. Running the Display Driver Uninstaller (DDU) will eliminate all previous driver residues and will solve issues caused by loading other graphics card drivers. We recommended it in our previous post, but we can't see any confirmation that you tried it.

Best regards

Jean O.

Intel Customer Support Technician

Re: Re:Red faction: Guerilla black sky on Arc A770

Roflosaur — Thu, 16 Nov 2023 18:28:23 GMT

Well, if you ask.

1. I used DDU to remove intel drivers.
2. I extracted Intel Arc A770 16Gb
3. I inserted my old GeForce 1060 GTX 6 Gb
4. Installed Nvidia drivers
5. Launched Red Faction: Guerilla - no bugs, everything works.
6. I uninstalled Nvidia drivers using DDU
7. I put back the Intel Arc A770 16Gb
8. I installed driver 31.0.101.4953
9. I see lighting bugs in Red Faction: Guerilla

And no, I'm not tried to install Windows 7 with Intel Arc A770 16Gb aboard. Although, after your recommendations, I don’t even know. Why the hell not. Just in case, I’ll re-write my current configuration if for some reason it was lost from the first post:

CPU: 12th Gen Intel(R) Core(TM) i5-12400F 2.50 GHz

RAM: 32,0 Gb

GPU: Intel Arc A770 16 Gb

OS: Windows 10 2H22 build 19045.2965

Driver version: 31.0.101.4953

Motherboard: MSI PRO-B660M-P-DDR4

BIOS: 7D24v2D

ReBar: on

And please don't think that I'm trying to bully or intoxic your company. I just want to found truth. Please, take that photo as the proof.

Re:Red faction: Guerilla black sky on Arc A770

Jean_Intel — Fri, 17 Nov 2023 15:24:12 GMT

Hello Roflosaur,

Thank you for the inforamtion provided. We will now proceed to research this matter internally, so please allow us some time to look into it. We will be posting back as soon as we have more details.

We understand that you are reporting this issue to help us improve the user experience. We thank you for your efforts in reporting this to us.

Best regards

Jean O.

Intel Customer Support Technician

Re:Red faction: Guerilla black sky on Arc A770

Jean_Intel — Mon, 27 Nov 2023 17:25:15 GMT

Hello Roflosaur,

We are posting to your thread to inform you that we are still looking at the Red faction: Guerilla graphical issue internally. You can be sure that we are looking into the matter even though there aren't any updates yet.

Best regards

Jean O.

Intel Customer Support Technician

Re:Red faction: Guerilla black sky on Arc A770

Jean_Intel — Wed, 03 Jan 2024 21:44:05 GMT

Hello Roflosaur,

Thank you for your patience on this matter. We would like to let you know that we have been able to replicate the issue you have described with the latest graphics driver. We continue to look into this matter internally to find a solution on this matter, and we will post back as soon as we have more details. Thank you for your understanding.

Best regards

Jean O.

Intel Customer Support Technician

Re: Red faction: Guerilla black sky on Arc A770

RonaldM_Intel — Thu, 14 Mar 2024 13:56:52 GMT

Hello @Roflosaur

Thank you for reporting this issue. Our priority is to target the most popular games and apps to focus our efforts on providing a high quality, stable experience for the broadest set of users. We will continue to improve our software performance and compatibility throughout 2023 and beyond. While we can’t accommodate your request at this time, please watch this article (will be live in the next 24-48 hours) on our website for any possible changes to this situation.

Best Regards,

Ronald M.