topic Hello Chen, in Intel® Business Client Software Development

Intel Manageability Commander remote desktop can't work thinkcenter m8500t

chen_d_ — Tue, 17 Jan 2017 06:24:33 GMT

[Host Information]

Item Value
Operating System Name Microsoft Windows 7 profession
Operating System Version 6.1.7601 Service Pack 1 Build 7601
System Manufacturer LENOVO
System Name aa
System Model ThinkCentre M8500t-N085
Processor Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz, 3.60 GHz, 4 Core(s), 8 Logical Processor(s)
BIOS Version LENOVOFBKTC6AUS
LAN DeviceID PCI\VEN_8086&DEV_153A&SUBSYS_309717AA&REV_04\3&11583659&0&C8
LAN Driver 12.6.47.0
WLAN DeviceID NA
WLAN Driver NA

[Intel(R) ME Information]

Item Value
ME Control Mode Admin
Provisioning Mode Post Provisioning
BIOS boot Post Boot
Last ME reset reason Power Up
System UUID 24854298-8347-11e6-8610-3a070ace1c00
Local FWUpdate Enabled
Power Policy Desktop: ON in S0, ME Wake in S3, S4-5
Cryptography Support Enabled

[FW Capabilities]

Item Value
Intel(R) Active Management Technology Enabled
Intel(R) Anti-Theft Technology PC Protection Enabled
Intel(R) Capability Licensing Service Enabled
Intel(R) Dynamic Application Loader Enabled
Protect Audio Video Path Enabled

[Intel(R) Active Management Technology]

Item Value
Intel(R) AMT State Enabled
Intel(R) AMT Status Configured
CIRA Connection Status Not Connected

[Intel(R) Anti-Theft Technology PC Protection]

Item Value
Intel(R) AT State Enabled
Intel(R) AT Status Not Enrolled

[Components Information]

Item Value
MEBx Version 10.0.0.0007
FW Version 9.1.30.1008
LMS Version 11.0.0.1183
MEI Driver Version 11.0.0.1181
MEI DeviceID PCI\VEN_8086&DEV_8C3A&SUBSYS_309717AA&REV_04\3&11583659&0&B0
SOL Driver Version 11.0.0.1136
SOL DeviceID PCI\VEN_8086&DEV_8C3D&SUBSYS_309717AA&REV_04\3&11583659&0&B3

[Network information]

Item Value
LAN MAC Address 6C:0B:84:DE:7F:D0
LAN Configuration state Static
LAN Link Status Link Up
LAN IPv4 Address 192.168.1.100
LAN IPv6 Enablement Disabled
WLAN MAC Address NA
WLAN Configuration state NA
WLAN Link Status NA
WLAN IPv4 Address NA
WLAN IPv6 Enablement NA

---------------------------------------------------------------------------------------------------------------------------------------------------------------------

I can use the Intel Manageabilty commanger(version 1.08) connect the computer ,see the system status, hardware infomation ,event log ,audit log...

I also can use IE address http://192.168.1.100:16992 access the computer,remote control reset or shutdown the computer.

when I use the Intel Manageabilty commanger Remote Desktop section, clike Connect buttion, but it don't work without showing anything.

Thanks.

Hello Chen,

Joseph_O_Intel1 — Tue, 17 Jan 2017 17:15:42 GMT

Hello Chen,

If you are having issues with KVM connecting, it is usually an issue in that the device has KVM disabled. If the Intel Manageability Commander is being used, there should be a warning message above the KVM window, just click on that message and make sure that the redirection port and KVM boxes are both checked at a minimum.

Joe

Hello Joseph,

chen_d_ — Thu, 19 Jan 2017 01:52:47 GMT

Hello Joseph,

I have already checked the Redirection Port and KVM Remote Desktop boxes.

When i click then Remote Desktop Connect button ,the Connect button status can change Disconnect ,but few second late change Connect.

Remote Desktop don't work.

Click Serial-over-Lan Connect button,the Connect button status can change Disconnect,but all function can't work.

Thanks.

Hey Chen,

Joseph_O_Intel1 — Fri, 20 Jan 2017 03:52:00 GMT

Hey Chen,

I would suggest download the SCS configurator package. Then run "acuconfig.exe systemdiscovery" from the command line after navigating to the folder containing acuconfig.exe

This will generate an xml file in that folder. In that XML is a <amtsku> tag, what is that value?

There are also three KVM related xml tags, what values do they hold? All three need to be true in order for KVM to work.

Joe

Hello Joseph,

chen_d_ — Mon, 23 Jan 2017 03:06:01 GMT

Hello Joseph,

<AMTSKU>Intel(R) Full AMT Manageability</AMTSKU>

<AMTversion>9.1.30</AMTversion>
<FWVersion>9.1.30.1008</FWVersion>
<AMTSKUNumber>2</AMTSKUNumber>
<PingConfigurationServer>False</PingConfigurationServer>

- <KVMOptions>
<EnableKVM>True</EnableKVM>
<EnableUserConsent>True</EnableUserConsent>
<UserConsentTimeout>300</UserConsentTimeout>
</KVMOptions>

Thanks.

Hey Chen

Joseph_O_Intel1 — Mon, 23 Jan 2017 03:22:54 GMT

Hey Chen

Can you please send me a PM with the complete xml file to me please

Joe

I believe I have the same

GRile — Thu, 01 Jun 2017 11:00:39 GMT

I believe I have the same problem, did you ever solve it? I have opened a support ticket for this.

Does anyone know what I can do to troubleshoot this? Are there any logs either on the target host or the client running the Commander that I can check?

Regards, Graham

Hey Graham

Joseph_O_Intel1 — Thu, 01 Jun 2017 14:48:39 GMT

Hey Graham

Does your think center have Discrete Video card or does not have a monitor attached?

Joe