topic Re: ShaderCache::ShaderCacheFileBackedEmptyCacheFileException after driver update in Developing Games on Intel Graphics

ShaderCache::ShaderCacheFileBackedEmptyCacheFileException after driver update

TiredDeveloper — Fri, 05 Apr 2024 15:39:38 GMT

Hello,

First time poster. I chose this forum because I have seen similar queries here before, even though I am not developing games, and I'm not a "graphics" guy.

We have a Windows application that creates a window and uses it as a target for OpenGL directives. We use the open source GLFW library to help us do that.

We are running machines with the Iris XE device.

The problem is, whenever we update or change the Intel Iris driver (the specific version doesn't appear to matter), our application hits an exception in the GLFW library, on a call to ChoosePixelFormat. Specifically ShaderCache::ShaderCacheFileBackedEmptyCacheFileException.

Our application traps exceptions with AddVectoredExceptionHandler and thus we stop.

What we have observed is that in the cache directory:

C:\Users\<userid>\AppData\LocalLow\Intel\ShaderCache

a cache file with 0 bytes is generated. This appears to correlate with the exception name. It seems that the cache is no longer valid for the driver.

I have tried deleting the cache files (those that are not locked by other programs) and that doesn't help.

The only way we can make the software run again, is to comment out the call to AddVectoredExceptionHandler and let the software continue regardless. The driver then seems to sort itself out and the cache is, from then on, valid again, until the next driver update.

Is there some way we can invalidate this cache properly, such that we don't receive the exception? Preferably programmatically, but if not, a manual procedure will do.

Many thanks,
Chris.

Re: ShaderCache::ShaderCacheFileBackedEmptyCacheFileException after driver update

karen_intel — Fri, 05 Apr 2024 18:46:18 GMT

Heey @TiredDeveloper welcome to our Game Developer Support forum

A few questions:
1. Can you share your whole system specs? You can use SSU for that and attach the .txt file. Also, if you have tested prior driver versions and it works for you, please let us know.

2. Is there a way you can isolate this behavior in a small code?

We don't need the whole program but we need a way to reproduce it in our own systems.

This is required as if we find out this behavior needs a fix, we need to share that small program to our development team.

Otherwise, if there are coding modifications needed, we will provide information that will help you shape your code better.

Sounds good? We'll be waiting for your reply

Have a great weekend

Karen

Re: ShaderCache::ShaderCacheFileBackedEmptyCacheFileException after driver update

TiredDeveloper — Tue, 09 Apr 2024 13:58:47 GMT

Hi Karen,

Sure. Is there a way to upload the SSU output securely, without publishing it on this forum (having looked through the data it collects, ip addresses and such)?

With regards to to a reproducer, I can try, but it may take me a while.

Thanks.

Re: ShaderCache::ShaderCacheFileBackedEmptyCacheFileException after driver update

karen_intel — Tue, 09 Apr 2024 15:11:34 GMT

Hi @TiredDeveloper yeah we can get in touch through Discord

You can find me by my name (Karen Gtz [ICS]) in the members list so you can send me the reproducer and the SSU

Thanks, talk to you soon

Karen

Re: ShaderCache::ShaderCacheFileBackedEmptyCacheFileException after driver update

TiredDeveloper — Wed, 10 Apr 2024 09:40:07 GMT

Hi Karen,

I'm afraid Discord is blocked by our corporate IT, so I can't use that mechanism.

However, I can at least share with you a reproducer program here. Please find attached. You can use any Iris XE driver from the last few months.

Steps to reproduce:

1. Unzip and build solution.

2. Either:

2.a. Update the Iris XE driver; or

2.b. Delete all files not currently in use in the C:\Users\<userid>\AppData\LocalLow\Intel\ShaderCache directory.

3. Execute the reproducer in the Visual Studio debugger (it is easier to see the exceptions raised this way).

4. The debugger should stop on line 354 in driver_exception\GLFW\src\wgl_context.c:

if (!SetPixelFormat(dc, ChoosePixelFormat(dc, &pfd), &pfd))

In the output window you should see:

Exception thrown at 0x7722FA72 in driver_exception.exe: Microsoft C++ exception: ShaderCache::ShaderCacheFileBackedEmptyCacheFileException at memory location 0x0078E49C.

Thanks.

Re: ShaderCache::ShaderCacheFileBackedEmptyCacheFileException after driver update

karen_intel — Wed, 10 Apr 2024 17:41:41 GMT

@TiredDeveloper appreciate the fast response.
I think I have been able to see the exception (pointing out to a different memory location) and create the 0 bytes ShaderCache files.
Repro was done on a newer system (ARC A750 + driver v.5382) so to get a solution for you (find out if there's some way we can invalidate this cache properly), I'll have to ask the development team, which means I will create an internal report for it.

A couple questions I need for my report
Can you provide an example of a similar application we can find in the wild? Just to provide the whole context
How many users (on average) are or can be impacted?
My system even froze leaving the system in idle after running the local debugger, has this happened to you too?

Thanks. I'll wait for your response

Karen

Re: ShaderCache::ShaderCacheFileBackedEmptyCacheFileException after driver update

TiredDeveloper — Thu, 11 Apr 2024 06:48:15 GMT

Hi Karen,

That's good news.

Re: your questions:

- We tried numerous OpenGL example programs and they all seemed to work fine. So we don't have any similar applications that we can share with you. My suspicion is that none of those example programs attempted to attach an exception handler with AddVectoredExceptionHandler.

- around 13 or 14 in our development department, when a driver update is scheduled by our IT department.

- I didn't see anything freeze. I can stop the debugger with no problems, once the exception has occurred.

I can't upload the SSU information, but I've added some summary information below:

Operating System: Microsoft Windows 10 Enterprise(10.0.19044 Build 19044)
Physical Memory (Installed): 32 GB
Processor: 12th Gen Intel(R) Core(TM) i7-12800H
System Type: x64-based PC
Display Adapter(s):
DameWare Development Mirror Driver 64-bit 1.1.0.0
Intel(R) Iris(R) Xe Graphics 31.0.101.4887
NVIDIA RTX A2000 8GB Laptop GPU 31.0.15.3770
System Manufacturer: HP
System Model: 89C3

Re: ShaderCache::ShaderCacheFileBackedEmptyCacheFileException after driver update

TiredDeveloper — Wed, 01 May 2024 13:51:37 GMT

Hi Karen,

Is there any further feedback on this issue so far?

Many thanks.

Re: ShaderCache::ShaderCacheFileBackedEmptyCacheFileException after driver update

karen_intel — Thu, 02 May 2024 17:12:42 GMT

Hii @TiredDeveloper ty for your patience

Our debug team is still working on this report, next week I expect to get more news for you

If I need anything else I'll let you know

Karen

Re: ShaderCache::ShaderCacheFileBackedEmptyCacheFileException after driver update

TiredDeveloper — Wed, 06 Nov 2024 16:28:03 GMT

Hello Karen,

It's been quite some time since our last chat. Is there any news on this issue? It is still a problem for us.

Many thanks.

Re: ShaderCache::ShaderCacheFileBackedEmptyCacheFileException after driver update

karen_intel — Thu, 07 Nov 2024 16:45:04 GMT

Hey @TiredDeveloper we were expecting a couple fixes with driver version 32.0.101.6130 or newer. If issue still persists, please let us know to add all the relevant info to our report. Thanks

Karen

Re: ShaderCache::ShaderCacheFileBackedEmptyCacheFileException after driver update

karen_intel — Tue, 04 Mar 2025 16:11:37 GMT

@TiredDeveloper any update? Please let us know
We have been waiting for an update since November last year. Thanks

Karen

Re: ShaderCache::ShaderCacheFileBackedEmptyCacheFileException after driver update

TiredDeveloper — Mon, 10 Mar 2025 12:28:27 GMT

Hi Karen,

We were waiting for our IT department to update our PCs. In the meantime, we downloaded the latest driver ourselves this morning and tried it: 32.0.101.6647.

Unfortunately, we see the exact same behaviour: a 0 byte cache file is created and then we receive the ShaderCache::ShaderCacheFileBackedEmptyCacheFileException.

Where do we go from here?

Thanks.

Re: ShaderCache::ShaderCacheFileBackedEmptyCacheFileException after driver update

karen_intel — Tue, 11 Mar 2025 01:27:51 GMT

My apologies @TiredDeveloper looks like we need to keep on waiting for a fix for this issue but our development team is already aware of this issue and if they have questions we will be posting in this thread
I'm sharing our internal report ID FYI: 14024605600
Since we didn't hear from you back in November until now, would appreciate if you keep a close look to this post for any update in upcoming days

Thanks

Karen