topic Re:Driver Hang/Crash using WebGPU in Chome in Developing Games on Intel Graphics

Driver Hang/Crash using WebGPU in Chome

RobConde — Wed, 17 Jul 2024 15:50:29 GMT

Using the latest driver and Chrome, I am seeing that a simple WebGPU example using indirect draw calls causes the intel driver to hang on my hardware configuration. The issue is also reproducible on other machines with the same hardware configuration. The following github repository contains all system information and directions required to reproduce the issue: https://github.com/rconde01/intel_driver_indirect_call_hang

Let me know if any additional information is required.

Re:Driver Hang/Crash using WebGPU in Chome

NormanS_Intel — Mon, 19 Aug 2024 15:15:16 GMT

Hello RobConde,

Thank you for posting in the community!

To ensure you receive the most specialized assistance, we have a dedicated forum that addresses these specific concerns. Therefore, I will be moving this discussion to our Developer Forum. This will allow our knowledgeable community and experts to provide you with timely and accurate solutions.

Best regards,

Norman S.

Intel Customer Support Engineer

Re: Driver Hang/Crash using WebGPU in Chome

Arturo_Intel — Tue, 20 Aug 2024 16:38:26 GMT

Hello @RobConde

Welcome to the Intel Game Developer Support forum.

I was able to reproduce this issue, thank you for sharing the code repository, it helped a lot.

We are working on your case; I will post any updates here.

-- r2

Re: Driver Hang/Crash using WebGPU in Chome

Arturo_Intel — Wed, 21 Aug 2024 16:30:48 GMT

Hey @RobConde

This issue was replicated in our labs

We now sharing the information to our driver's team.

The internal ID related to this case is 22020408106

Will continue to share any news / updates in here.

-- r2

Re: Driver Hang/Crash using WebGPU in Chome

RobConde — Wed, 21 Aug 2024 17:07:46 GMT

Great! Looking forward to what the driver team finds.

Re: Driver Hang/Crash using WebGPU in Chome

Arturo_Intel — Fri, 23 Aug 2024 00:56:35 GMT

@RobConde Can you try enabling the "unsafe WebGPU support" and share your results with me?

Re: Driver Hang/Crash using WebGPU in Chome

RobConde — Fri, 23 Aug 2024 12:54:14 GMT

The behavior was the same, but I'll mention that sometimes it works for a few seconds before failing.

Re: Driver Hang/Crash using WebGPU in Chome

Arturo_Intel — Fri, 23 Aug 2024 15:46:03 GMT

@RobConde Thanks for confirming it!

I have the same behavior on my end, and I wanted to double check with you,

now I am sure that is not an isolated issue.

Will continue to work on this case with the driver's engineer team.

Thanks for your help!

Any update/questions, I will be posting it here.

--r2

Re: Driver Hang/Crash using WebGPU in Chome

RobConde — Mon, 23 Sep 2024 18:31:29 GMT

Any update here?

Re: Driver Hang/Crash using WebGPU in Chome

RobConde — Mon, 02 Dec 2024 14:12:36 GMT

@Arturo_Intel Can you give me an update on this? It's been many months and you said you could reproduce the issue so I was hoping there might be some progress.

Re: Driver Hang/Crash using WebGPU in Chome

Arturo_Intel — Mon, 02 Dec 2024 16:34:06 GMT

@RobConde

Rest assure that we are working on this issue, unfortunately the root cause it not yet determined by our team. Seems to be one of those hard-to-find corner cases.

But not worry, our team is working hard to resolve the problem,

I will communicate with you when something new arise.

Thanks for your patience,

--r2

Re: Driver Hang/Crash using WebGPU in Chome

RobConde — Tue, 25 Feb 2025 16:34:19 GMT

@Arturo_Intel Any update here?

Re: Driver Hang/Crash using WebGPU in Chome

Arturo_Intel — Wed, 26 Feb 2025 15:46:18 GMT

@RobConde

At this time, our driver's team is actively working on your case, and it is currently in progress.

I will update you with any significant developments as soon as possible.

Thank you for your understanding and patience.

-- r2

Re: Driver Hang/Crash using WebGPU in Chome

RobConde — Tue, 14 Oct 2025 15:16:33 GMT

Any update?

Re: Driver Hang/Crash using WebGPU in Chome

Olivia342 — Sun, 26 Oct 2025 10:28:00 GMT

Hi Rob, thanks for providing the GitHub repo with detailed reproduction steps—that’s exactly what the Intel Game Development Support team needs. Make sure your Support Case includes your SSU, driver version, Chrome version, and any error logs. This will help Intel’s engineers investigate the WebGPU indirect draw hang on your hardware configuration more efficiently.

Re: Driver Hang/Crash using WebGPU in Chome

RobConde — Thu, 09 Apr 2026 16:39:00 GMT

@Olivia342 @Arturo_Intel Any update here?