topic Re:Wierd graphical bugs on Source engine games in Developing Games on Intel Graphics

Wierd graphical bugs on Source engine games

ThenonFun — Sun, 18 May 2025 14:27:33 GMT

Ive been having wierd issues on my Intel arc A750 gpu on games like garry's mod, Stuff like shadows acting wierd, and fps issues. please help, it would be cool.

Re:Wierd graphical bugs on Source engine games

RobbieR_Intel — Mon, 19 May 2025 04:39:02 GMT

Hello ThenonFun,

Thank you for reaching out to our Communities and for providing the screenshots. As seen on the photo, you are encountering artifact like graphical errors on your Arc A750 while playing Gary's Mods

To further investigate, please answer the following questions:

Did you make recent changes to the system
Was this working fine before?
What Troubleshooting steps was already done?
Is this occurring on other games?

I look forward to your reply!

Best Regards,

Robbie R.

Intel Customer Support Technician

Re: Re:Wierd graphical bugs on Source engine games

ThenonFun — Wed, 21 May 2025 11:57:01 GMT

Hi, I havent made any changes to my system since i built it in january, this has always been a problem in garry's mod, no i havent done any trouble shooting steps, and i after looking at hl2 and source sdk base 2013, the shadows look normal, but in gmod, the showdows look like they are z-fighting in someway. This (MIGHT) exist in other source titles, but i just havent been able to recreate it. This shadow glitch also only happens when another light source is being flashed on the existing dynamic shadow. Also none of my friends with NON intel gpus (Nvidia rtx 3060, 4060, 1650, 1650 laptop ) havent experienced this issue.

extra info incase you need it

cpu: 123400f

gpu a750 asrock challanger

ram: 16 gigs

Gpu driver version: 32.0.101.6739

Re: Wierd graphical bugs on Source engine games

Earl_Intel — Thu, 22 May 2025 06:12:44 GMT

Hello ThenonFun,

Thank you for sharing this helpful information regarding the issue.

Since the problem only occurs in Garry's Mod, let's try reinstalling the game to see if that makes a difference. Share with us also what version of the game you installed.

Additionally, I recommend updating your GPU drivers to version 32.0.101.6793 and performing a clean installation to ensure optimal performance.

Download link: Intel® Arc™ & Iris® Xe Graphics - Windows*

Once you've tried the troubleshooting steps above, please provide us with an update if there are any changes to the issue.

Best regards,

Earl E.

Intel Customer Support Technician

Re: Wierd graphical bugs on Source engine games

ThenonFun — Thu, 22 May 2025 06:56:50 GMT

Hi E.E
The version of garry's mod im using is the most recent x64 Build of the game,(2025 may patch), reinstalling the game does nothing, neither did updating the drivers. Im also fell like im getting less fps then im ment to, I should be easially getting 120 fps or more, but im dropping to 90 and even lower on highest 1080p on some maps.
I feel like this might be a driver issue with the "low" fps and shadow bug.

also heres the map for garry's mod i use to test these things:

https://steamcommunity.com/sharedfiles/filedetails/?id=3482708902

Thanks,
-The.F

Re:Wierd graphical bugs on Source engine games

Earl_Intel — Fri, 23 May 2025 10:18:30 GMT

Hello ThenonFun,

Thank you for trying out the troubleshooting steps I recommended.

I appreciate your efforts in diagnosing the issue.

To assist further, I will be conducting an internal investigation, and I kindly ask for the following details:

Game settings you are using while playing Garry’s Mod.
Intel SSU logs for your system.
- Source link: Intel® System Support Utility for Windows*
Information from the DirectX Diagnostic Tool*
- Source link: How to Extract Information from the DirectX* Diagnostic Tool

Your input will help in identifying potential causes and ensuring an effective resolution.

Please share the requested details at your earliest convenience, and I will proceed accordingly.

Best regards,

Earl E.

Intel Customer Support Technician

Re: Re:Wierd graphical bugs on Source engine games

ThenonFun — Sat, 24 May 2025 14:18:25 GMT

Hi Earl,

here are my GMOD settings, ssu log, and dxDiag log
Thanks

Jussi.K

Re:Wierd graphical bugs on Source engine games

Earl_Intel — Mon, 26 May 2025 09:05:44 GMT

Hello ThenonFun,

Thank you for trying out the troubleshooting steps I recommended. I appreciate your efforts in diagnosing the issue.

Rest assured, I will conduct further internal investigation and provide you with insights on this thread as soon as possible. I will keep you updated throughout the process.

Let me know if you have any additional details that might help. Looking forward to resolving this for you!

Best regards,

Earl E.

Intel Customer Support Technician

Re:Wierd graphical bugs on Source engine games

Earl_Intel — Tue, 27 May 2025 08:05:55 GMT

Hi ThenonFun,

Thank you for patiently waiting on us.

Can you confirm if you're an end user or game developer?

Best regards,

Earl E.

Intel Customer Support Technician

Re:Wierd graphical bugs on Source engine games

Earl_Intel — Thu, 29 May 2025 07:48:48 GMT

Hi ThenonFun,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that I can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician

Re: Wierd graphical bugs on Source engine games

ThenonFun — Thu, 29 May 2025 09:55:48 GMT

Hi E,
While i do sometimes "develop" source engine mods/games, and have alot of knowlage about source, im NOT a developer. i just sometimes do some source engine stuff in my free time.

im an end user.

-Jussi.K

Re: Wierd graphical bugs on Source engine games

RandyT_Intel — Mon, 02 Jun 2025 00:49:56 GMT

Hi @ThenonFun,

Please communicate with the mod or emulator developer and ask them to submit a case directly in the "Developing Games on Intel Graphics". To replicate the issue and identify a fix, the emulator developer should provide a homebrew code to isolate the issue, which will be debugged and analyzed by our specialist.

Homebrew code: raw code that can be run without any emulator, focusing its functionality on reproducing the issue.

Best regards,

Randy T.

Intel Customer Support Technician