topic Re: BSOD IntcAudioBus.sys in Embedded Intel Atom® Processors

BSOD IntcAudioBus.sys

SLHSbox — Tue, 06 Jul 2021 11:43:29 GMT

Hello All,

I am really hoping someone can help me please? On a number of devices I am seeing multiple BSOD relating to IntcAudioBus.sys which is linked to the Intel Smart Sound Technology SST Audio Controller (Dev Man\System Devices). I have tried updating drivers, Windows updates but with no success. The manufacturer of the tablet has provided the latest drivers they have too.

How do I attach the minidump file please?

Many thanks in advance for any help or suggestions

Re: BSOD IntcAudioBus.sys

CarlosAM_INTEL — Tue, 06 Jul 2021 15:33:01 GMT

Hello, @SLHSbox:

Thank you for contacting Intel Embedded Community.

Based on your previous communication, we want to address the following questions:

Could you please let us know part number of the processor related to your question?

Could you please give us the part number, name of the manufacturer, and where to find the information of the third-party device related to this thread?

We are waiting for your answer to these questions.

Best regards,

@CarlosAM_INTEL.

Re: BSOD IntcAudioBus.sys

SLHSbox — Tue, 06 Jul 2021 16:20:33 GMT

Hello Carlos,

Thank you for your reply,

The processor is Intel Atom E3940 @1.6Ghz.

If I understand you correctly the manufacturer is Zebra technologies and the device is an ET5x range device ET5x Tablet Computer Series | Zebra

The BSOD minidump is available here if required https://www.dropbox.com/s/wm6cgq7tf9r8e67/070621-21843-01.dmp?dl=0

I hope that helps,

Thank you

Steve

Re: BSOD IntcAudioBus.sys

CarlosAM_INTEL — Tue, 06 Jul 2021 16:29:32 GMT

Hello, @SLHSbox:

Thanks for your reply.

Based on the provided information, you should address your questions related to the cited tablet as a reference through the channels listed on the following website:

https://supportcommunity.zebra.com

Best regards,

@CarlosAM_INTEL.

Re: BSOD IntcAudioBus.sys

SLHSbox — Tue, 06 Jul 2021 16:53:53 GMT

Hello Carlos,

Thank you. I have tried this route but so far been unsuccessful, hence why I am here on the Intel site as the BSOD root cause is Intel related.

Appreciate manufacturers like Zebra have a responsibility however I was hoping Intel could help too,

Many Thanks

Steve

Re: BSOD IntcAudioBus.sys

CarlosAM_INTEL — Tue, 06 Jul 2021 17:05:15 GMT

Hello, @SLHSbox:

Thanks for your reply.

We can provide generic drivers that may help you but they should be verified by the manufacturer of the third-party device.

You should use the tool mentioned on the following website:

https://www.intel.com/content/www/us/en/support/detect.html

You must request the proper drivers from the manufacturer of the affected device.

Best regards,

@CarlosAM_INTEL.