topic Re: technical assistance request (so#925310) in Embedded Intel® Core™ Processors

technical assistance request (so#925310)

JLiu18 — Mon, 27 Mar 2023 06:33:15 GMT

Hi Tech,

part#FTXL710-BM2 S LLK7

180pcs from PO#029-23621 with D/C 2223 & Lot Code L223TB39

Our customer used the above parts and found that 2pc is defective, description as below:

NG phenomenon: The test found that the XL710 has 2 channels of 40G, one of which is not running, and the other is normal.

Reason for NG:

1. The impedance of the two pins 40G_RX_L0_N and 40G_RX_L0_P is abnormal

2. Normal 8M ohm, abnormal chip 1 is 1K, and abnormal chip 2 is 2K ohm.

3. Remove the NG chip and measured and found abnormal impedance of the chip body.

4. After the NG board is replaced with a new XL710 chip, the function is normal, and the chip is confirmed to be defective.

For comparison, I found the A4 pin, and the other OK pins have the same impedance as A4, 7-8M ohms.

The relevant test pictures are shown in the attachment. The customer needs supplier's technical support. Could you help check and advise?

Thanks.

Re: technical assistance request (so#925310)

CarlosAM_INTEL — Mon, 27 Mar 2023 15:22:09 GMT

Hello, @JLiu18:

Thank you for contacting Intel Embedded Community.

We sent an email to the address associated with this account with information that may help you.

Best regards,

@CarlosAM_INTEL.

Re: technical assistance request (so#925310)

JLiu18 — Fri, 31 Mar 2023 08:17:46 GMT

Hi Carlos,

May I get update on this case?

Thanks

Re: technical assistance request (so#925310)

CarlosAM_INTEL — Fri, 31 Mar 2023 14:46:28 GMT

Hello, @JLiu18:

Thanks for your reply.

We suggest reviewing the SPAM or undesired mail inboxes to find the email sent to you past March 27th.

Best regards,

@CarlosAM_INTEL.

Re: technical assistance request (so#925310)

JLiu18 — Mon, 03 Apr 2023 01:17:27 GMT

Hi Carlos,

It seems that I missed something…

I checked and didn’t find related email you mentioned on 3/27's comments as attached image.

Could you help re-send the related email to me ( jun.liu@mouser.com )?

Thanks.

Re: technical assistance request (so#925310)

CarlosAM_INTEL — Mon, 03 Apr 2023 12:44:35 GMT

Hello, @JLiu18:

Thanks for your clarification.

We sent again the email of the past March 27th, 2023 to the address associated with this account with information that may help you.

Please confirm that you have received it.

Best regards,

@CarlosAM_INTEL.