Resolution options just dropped down to 3 options

PdxOregon — Thu, 14 Mar 2024 00:24:15 GMT

This ones a doosey for me. I had the full range from 640 x 480 or whatever all the way up to 4k x 2k and now its just the 2 options Ill include screen shots, cant figure out why I only have 2 options now, Its affecting my gaming (only those 2 options in games as well) I checked the hrtz Im running on......The only thing I can say might be causing it IS that Im on a 4k samsung tv with very minor screen damage that makes it stutter very very slightly almost constantly, but then it will cycle back to not doing that every few days for a few days - it goes in and out. its rather exacerbated right now, as in its at the full wax of its stutter cycle (as bad as its going to get which isnt that bad at all cant even notice in video)

Here is my dx info

System Information
------------------
Time of this report: 3/13/2024, 17:15:06
Machine name: WIN-F7FFFFBD2NB
Machine Id: {2CB62956-F059-427D-8079-04F33FDAA648}
Operating System: Windows 11 Home 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)
Language: English (Regional Setting: English)
System Manufacturer: Default string
System Model: Default string
BIOS: 5.26 (type: UEFI)
Processor: Intel(R) N97 (4 CPUs), ~2.0GHz
Memory: 16384MB RAM
Available OS Memory: 16160MB RAM
Page File: 7560MB used, 9622MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 240 DPI (250 percent)
System DPI Setting: 144 DPI (150 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.5.0
DxDiag Version: 10.00.22621.0001 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) UHD Graphics
Manufacturer: Intel Corporation
Chip type: Intel(R) UHD Graphics Family
DAC type: Internal
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_8086&DEV_46D1&SUBSYS_72708086&REV_00
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 8207 MB
Dedicated Memory: 128 MB
Shared Memory: 8079 MB
Current Mode: 3840 x 2160 (32 bit) (59Hz)
HDR Support: Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.640625,0.330078), Green(0.300781,0.600586), Blue(0.150391,0.060547), White Point(0.280273,0.290039)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: SAMSUNG
Monitor Id: SAM0FEE
Native Mode: 3840 x 2160(p) (30.000Hz)
Output Type: HDMI
Monitor Capabilities: HDR Not Supported (Eotf2084Supported )
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: AdvancedColorSupported
Driver Name: <>,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_f6ea1f36cd61d64f\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_f6ea1f36cd61d64f\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_f6ea1f36cd61d64f\igd12umd64.dll
Driver File Version: 31.00.0101.5333 (English)
Driver Version: 31.0.101.5333
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 3.1
Hardware Scheduling: DriverSupportState:AlwaysOff Enabled:False
Displayable: Supported
Graphics Preemption: Triangle
Compute Preemption: Thread group
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: DISABLE_HWSCH
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 2/20/2024 5:00:00 PM, 4179520 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B78E66-0591-11CF-E3F7-1552AFC2D235}
Vendor ID: 0x8086
Device ID: 0x46D1
SubSys ID: 0x72708086
Revision ID: 0x0000
Driver Strong Name: oem18.inf:5f63e5344006e77e:iADLND_w10_DS:31.0.101.5333:PCI\VEN_8086&DEV_46D1

And the screen shots

My only optionsUsed to beThis full range

I used to be able to select any one of those. Please help!!!!! Thank you so much! I was born in 88 so Ill understand any tech jargon you throw at me.

Re: Resolution options just dropped down to 3 options

AlHill — Thu, 14 Mar 2024 16:52:31 GMT

TSO is old, but it sure is slow.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

Re: Resolution options just dropped down to 3 options

Diego_INTEL — Sat, 23 Mar 2024 01:13:48 GMT

Hello @PdxOregon,

Thank you for contacting Intel Embedded Community.

You may try downloading the latest driver. You can check the driver support assistant to check all possible updates and the graphics driver.

https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html

Or you can use the following link and update it manually.

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

Have you been using the same screen before? You may try with a different port or a different cable.

Best regards,

@Diego_INTEL

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Resolution options just dropped down to 3 options

Re: Resolution options just dropped down to 3 options

Re: Resolution options just dropped down to 3 options