topic CATERR# Error with Raptor Lake H i7-13800HE in Embedded Intel® Core™ Processors

CATERR# Error with Raptor Lake H i7-13800HE

AndyJR — Sat, 12 Oct 2024 03:11:55 GMT

Hello Intel,

I have a project with Raptor Lake H i7-13800HE platform.
But during power on debug state I found a strange situation that platform will hang up when S5 to S0 in sometime(it still has chance to achieve S0 successfully). When fail happen 80 post will show "FA" code. And do SVID signal measurement and decoding found fail case won't send set Vcore Slow VID command(Figure 1).

Measure the CATERR# signal observed it will be pull low in fail case(Figure 2).

May I know if there is any suggestion about this issue?

And how could I check the error log of CATERR#?

DAC PWM IC:NCP81565MNTXG
Figure1

Figure2

thanks~

BR,

Andy

Re:CATERR# Error with Raptor Lake H i7-13800HE

NormanS_Intel — Tue, 15 Oct 2024 00:06:26 GMT

Hello AndyJR,

Thank you for posting in the community!

To ensure you receive the most specialized assistance, we have a dedicated forum that addresses these specific concerns. Therefore, I will be moving this discussion to our Embedded Forum. This will allow our knowledgeable community and experts to provide you with timely and accurate solutions.

Best regards,

Norman S.

Intel Customer Support Engineer

Re: CATERR# Error with Raptor Lake H i7-13800HE

CarlosAM_INTEL — Tue, 15 Oct 2024 18:27:17 GMT

Hello, @AndyJR:

Thank you for contacting Intel Embedded Community.

We sent an email with information that may help you to the address related to this account.

Best regards,

@CarlosAM_INTEL.