topic Re: Intel Management Engine Firmware Update Failed SKU (Consumer or Corporate) in Embedded Intel® Core™ Processors

Intel Management Engine Firmware Update Failed SKU (Consumer or Corporate)

aleko0725 — Sun, 25 Jul 2021 18:39:45 GMT

Hello,

My Lenovo X1 Carbon 4th Gen ThinkPad suggested me to update Intel Management Engine Firmware - 10 [64]. When I clicked OK, the recommended update did not went through. The following message popped up: "The FW Update Utility couldn't identify the system's SKU (Consumer or Corporate). Please check your ME FW Update Utility package and try again."

Please help.

I have Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz 2.81 GHz.

My Intel Management Engine FW Version 11.0.0.1202.

Thank you,

aleko0725

Re: Intel Management Engine Firmware Update Failed SKU (Consumer or Corporate)

CarlosAM_INTEL — Mon, 26 Jul 2021 21:07:17 GMT

Hello, @aleko0725:

Thank you for contacting Intel Embedded Community.

Your consultations related to the third-party device listed on your previous communication or any devices of the cited line of products developed by their manufacturer should be addressed as a reference to the channels listed on the following website:

https://lenovomobilesupport.lenovo.com/us/en/contactus

Best regards,

@CarlosAM_INTEL.

Re: Intel Management Engine Firmware Update Failed SKU (Consumer or Corporate)

aleko0725 — Thu, 29 Jul 2021 00:48:02 GMT

Hello, @CarlosAM_INTEL,

Thank you for your response.

I have tried to get help from https://lenovomobilesupport.lenovo.com/us/en/contactus without any success.

There is a discussion of this problem at Lenovo forum https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T-series-Laptops/T460s-Intel-Management-Engine-Firmware-Update-Failed-SKU-Consumer-or-Corporate/m-p/5051537?page=2

One of participants, @keh2038, in the post of 2020-12-16, 7:50 AM proposed a workaround: running MEUpdate.cmd with PowerShell as admin. Many other participants successfully applied this method. However, another participant, @PostEverywhere, worried whether this method was safe for the further updates. Unfortunately, Lenovo did not weigh in on whether this workaround might cause any issues.

My laptop repeatedly shows recommendation from Lenovo to update Intel Management Engine Firmware – 10 [64] and always fails because “The FW Update Utility couldn’t identify the system’s SKU”. Therefore, the workaround looks like the only chance. However, I hesitate to apply it without an expert approval.

Thank you,

@aleko0725