topic Re:X550-AT2 in Embedded Connectivity

X550-AT2

Balajisesha — Wed, 03 Mar 2021 02:16:11 GMT

Hi,

We have used intel ethernet controller(X550-AT2) on custom board with Jetson AGX xavier. We have installed ixgbe latest drivers , but it does not show ethernet ports. I think we have to flash the chip, but how do flash it in ARM64. I have downloaded NVM update tool , but it is not working in ARM64 platform.

Re:X550-AT2

Caguicla_Intel — Thu, 04 Mar 2021 02:47:36 GMT

Hello Govind,

Thank you for posting in Intel Ethernet Communities.

Since your query involves custom board, please be informed that this will be best answered by our Embedded Connectivity Support team. We will help you to move this post to the designated team for further assistance. Please feel free to contact us if you need assistance from Ethernet support team.

Best regards,

Crisselle C

Intel® Customer Support

Re: Re:X550-AT2

CarlosAM_INTEL — Thu, 04 Mar 2021 15:27:58 GMT

Hello, @Balajisesha:

Thank you for contacting Intel Embedded Community.

The Intel® Ethernet Adapter Complete Driver Pack may help you. You can find it on the following website:

https://downloadcenter.intel.com/download/22283/Intel-Ethernet-Adapter-Complete-Driver-Pack

Best regards,

@CarlosAM_INTEL.

Re: Re:X550-AT2

Balajisesha — Tue, 09 Mar 2021 11:41:12 GMT

Hi,

Thanks for the reply.

But we need EEPROM-ARM-TOOL to write the data in NOR-FLASH.

Can you please provide this tool, so that we can update the empty NVM in custom board.

Note: We have very less time , we need to test and deliver the unit. I have raised a request for privilege account also, it is still pending.

Request your support.

Re: Re:X550-AT2

CarlosAM_INTEL — Tue, 09 Mar 2021 13:58:17 GMT

Hello, @Balajisesha:

Thanks for your reply.

You should use the updated version of the requested tool that is EEPROM Access Tool [EAT] document # 572162 and the Intel® Ethernet Controller X550 NVM Release 2.20 document # 626279. You can find them when you are logged into your Resource & Design Center (RDC) privileged account on the following websites:

https://cdrdv2.intel.com/v1/dl/getContent/572162

https://cdrdv2.intel.com/v1/dl/getContent/626279

You should fill out the RDC Account Support form to process your account update request or report any inconveniences with the provided sites. You can be found on the following website:

https://www.intel.com/content/www/us/en/forms/support/my-intel-sign-on-support.html

Best regards,

@CarlosAM_INTEL.