topic NIC i350 linux driver igb running error： in Ethernet Products

NIC i350 linux driver igb running error：

User1584444508505955 — Tue, 17 Mar 2020 19:56:07 GMT

[13743.945539] igb 0000:01:00.0: Detected Tx Unit Hang

[13743.945539] Tx Queue <0>

[13743.945539] TDH <1>

[13743.945539] TDT <1>

[13743.945539] next_to_use <1>

[13743.945539] next_to_clean <0>

[13743.945539] buffer_info[next_to_clean]

[13743.945539] time_stamp <1003344d3>

[13743.945539] next_to_watch <00000000aadf7272>

[13743.945539] jiffies <1003348b8>

[13743.945539] desc.status <168000>

[13745.000955] igb 0000:01:00.0 eth0: Reset adapter

[13748.913841] igb 0000:01:00.0 eth0: igb: eth0 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: None

[13751.146573] igb 0000:01:00.0: Detected Tx Unit Hang

[13751.146573] Tx Queue <0>

[13751.146573] TDH <1>

[13751.146573] TDT <1>

[13751.146573] next_to_use <1>

[13751.146573] next_to_clean <0>

[13751.146573] buffer_info[next_to_clean]

[13751.146573] time_stamp <100334d97>

[13751.146573] next_to_watch <00000000aadf7272>

[13751.146573] jiffies <100334fc0>

[13751.146573] desc.status <168000>

[13752.969540] igb 0000:01:00.0: Detected Tx Unit Hang

[13752.969540] Tx Queue <0>

[13752.969540] TDH <1>

[13752.969540] TDT <1>

[13752.969540] next_to_use <1>

[13752.969540] next_to_clean <0>

[13752.969540] buffer_info[next_to_clean]

[13752.969540] time_stamp <100334d97>

[13752.969540] next_to_watch <00000000aadf7272>

[13752.969540] jiffies <100335188>

[13752.969540] desc.status <168000>

Re: NIC i350 linux driver igb running error：

AlfredoS_Intel — Thu, 19 Mar 2020 09:17:54 GMT

User15844445085059550942,

Thank you for posting on our Intel® Ethernet Communities Page.

We know the importance of having your issue resolve, and we will do our best to assist you.

Best Regards,

Alfred S

Intel® Customer Support

Re: NIC i350 linux driver igb running error：

AlfredoS_Intel — Fri, 20 Mar 2020 08:02:22 GMT

User15844445085059550942,

We need to get some information from your system.

Please provide the logs from the ethtool - i <interface> command.

We are looking forward to hearing from you. Should we not get your response, we will follow up after 3 business days.

Best Regards,

Alfred S

Intel® Customer Support

Re: NIC i350 linux driver igb running error：

AlfredoS_Intel — Fri, 27 Mar 2020 09:51:55 GMT

Hi User15844445085059550942,

Please let us know if you need more time to provide the information that we are asking.

Should we not get your response, we will reach out to you after three business days.

Best Regards,

Alfred S

Intel® Customer Support

Re: NIC i350 linux driver igb running error：

AlfredoS_Intel — Wed, 01 Apr 2020 15:11:14 GMT

Hi User15844445085059550942,

We have not received your response yet.

Since we have not heard back from you, we will be forced to close this inquiry now.

If you need further assistance, please post a new question.

Best regards,

Alfred S.

Intel Customer Support