topic Re: X710-4 NVM Tool Reports "Update not found" in Ethernet Products

X710-4 NVM Tool Reports "Update not found"

CBurd — Wed, 21 Jun 2017 18:27:09 GMT

Hi, I have several X710-DA4 that I purchased at different times, and some of them I was able to grab the latest firmware (5.05) and upgrade them. nvmupdate64e and ethool show this on the good ones:

driver: i40e

version: 1.6.42

firmware-version: 5.05 0x8000289d 1.1568.0

bus-info: 0000:85:00.2

supports-statistics: yes

supports-test: yes

supports-eeprom-access: yes

supports-register-dump: yes

supports-priv-flags: yes

WARNING: To avoid damage to your device, do not stop the update or reboot or power off the system during this update.

Inventory in progress. Please wait [.........*]

Num Description Ver. DevId S:B Status

=== ======================================== ===== ===== ====== ===============

01) Intel(R) Ethernet Converged Network 5.05 1572 00:004 Up to date

Adapter X710-4

02) Intel(R) I350 Gigabit Network Connection 1.99 1521 00:129 Update not

available

03) Intel(R) Ethernet Converged Network 5.05 1572 00:133 Up to date

Adapter X710-4

On the other box, it will not let me upgrade:

driver: i40e

version: 2.0.23

firmware-version: 4.10 0x800011c5 0.0.0

bus-info: 0000:01:00.1

supports-statistics: yes

supports-test: yes

supports-eeprom-access: yes

supports-register-dump: yes

supports-priv-flags: yes

WARNING: To avoid damage to your device, do not stop the update or reboot or power off the system during this update.

Inventory in progress. Please wait [|.........]

Num Description Ver. DevId S:B Status

=== ======================================== ===== ===== ====== ===============

01) Intel(R) Ethernet Converged Network 4.10 1572 00:001 Update not

Adapter X710-4 available

02) Intel(R) I350 Gigabit Network Connection 1.99 1521 00:129 Update not

available

03) Intel(R) Ethernet Converged Network 4.10 1572 00:130 Update not

Adapter X710-4 available

Does anyone know what's wrong?

Re: X710-4 NVM Tool Reports "Update not found"

idata — Fri, 23 Jun 2017 11:13:40 GMT

Hi cburdick,

Thank you for posting in Wired Ethernet Community.

Please share the output of lspci -vv | grep -i 'Intel Corporation Ethernet Controller X710'

regards,

Vince

Re: X710-4 NVM Tool Reports "Update not found"

CBurd — Fri, 23 Jun 2017 14:31:34 GMT

01:00.0 Ethernet controller: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ (rev 01)

01:00.1 Ethernet controller: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ (rev 01)

01:00.2 Ethernet controller: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ (rev 01)

01:00.3 Ethernet controller: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ (rev 01)

82:00.0 Ethernet controller: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ (rev 01)

82:00.1 Ethernet controller: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ (rev 01)

82:00.2 Ethernet controller: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ (rev 01)

82:00.3 Ethernet controller: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ (rev 01)

Re: X710-4 NVM Tool Reports "Update not found"

CBurd — Wed, 28 Jun 2017 04:05:07 GMT

Are you still there?

Re: X710-4 NVM Tool Reports "Update not found"

idata — Thu, 29 Jun 2017 05:15:51 GMT

Hi cburdick,

Thanks for sharing the lspci output, I was looking for the following items ([SN], [V1]) to determine if your X710 is retail or OEM.

You can try to load version 4.42 then version 5.05.

Download link to version 4.42

https://downloadcenter.intel.com/download/25222/Non-Volatile-Memory-NVM-Update-Utility-for-Intel-Ethernet-Converged-Network-Adapter-XL710-and-X710-Series

regards,

Vince

Re: X710-4 NVM Tool Reports "Update not found"

CBurd — Thu, 29 Jun 2017 15:14:45 GMT

Hi Vince, same results:

Intel(R) Ethernet NVM Update Tool

NVMUpdate version 1.25.20.12

WARNING: TO AVOID DAMAGE TO YOUR DEVICE, DO NOT EXIT OR REBOOT OR POWER OFF THE SYSTEM DURING THIS UPDATE

Inventory in progress. Please wait [+.........]

Num Description Device-Id B:D Adapter Status

=== ====================================== ========= ===== ====================

01) Intel(R) Ethernet Converged Network Ad 8086-1572 01:00 Update not available

02) Intel(R) I350 Gigabit Network Connecti 8086-1521 129:00 Update not available

03) Intel(R) Ethernet Converged Network Ad 8086-1572 130:00 Update not available

Tool execution completed with the following status: All operations completed successfully

Press any key to exit.

Re: X710-4 NVM Tool Reports "Update not found"

idata — Fri, 30 Jun 2017 00:18:52 GMT

Hi cburdick, please share the markings of your Intel(R) X710, this information is available in the white sticker label in the actual network adapter.

regards,

Vince

Re: X710-4 NVM Tool Reports "Update not found"

CBurd — Fri, 30 Jun 2017 16:41:24 GMT

Hi, the white sticker is in the attached picture.

Re: X710-4 NVM Tool Reports "Update not found"

idata — Mon, 03 Jul 2017 10:22:08 GMT

Thanks cburdick, please try to run this command during firmware update.

./nvmupdate64e -u -l -o update.xml -b -c nvmupdate.cfg

regards,

Vince

Re: X710-4 NVM Tool Reports "Update not found"

CBurd — Mon, 03 Jul 2017 21:08:45 GMT

Hi Vince, that doesn't seem to work:

~/XL710/Linux_x64$ sudo ./nvmupdate64e -u -l -o update.xml -b -c nvmupdate.cfg

Intel(R) Ethernet NVM Update Tool

NVMUpdate version 1.28.19.4

Config file read.

No devices to update

Post update inventory

Re: X710-4 NVM Tool Reports "Update not found"

idata — Wed, 05 Jul 2017 06:50:41 GMT

Hi Cburdick,

Unfortunately we are not able to locate the PBA # H34308-003 in our part number website below:

https://www.intel.com/content/www/us/en/support/network-and-i-o/ethernet-products/000005612.html

Can you run the lspci command to provide the vendor ID and Dev ID for us to double check? You may click on the arrow beside "Linux" to expand the entry to see the sample command and output detail at website above.

Type lspci -nn | grep -i 'Ethernet Controller' at a command prompt.

Looking forward to your reply. Thank you.

Regards,

sharon

Re: X710-4 NVM Tool Reports "Update not found"

CBurd — Wed, 05 Jul 2017 14:36:43 GMT

Hi, none of that information is shown in lspci; it's all blank:

Capabilities: [e0] Vital Product Data

Product Name: XL710 40GbE Controller

Read-only fields:

[PN] Part number:

[EC] Engineering changes:

[FG] Unknown:

[LC] Unknown:

[MN] Manufacture ID:

[PG] Unknown:

[SN] Serial number:

[V0] Vendor specific:

[RV] Reserved: checksum good, 0 byte(s) reserved

Read/write fields:

[V1] Vendor specific:

End

01:00.0 Ethernet controller [0200]: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ [8086:1572] (rev 01)

01:00.1 Ethernet controller [0200]: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ [8086:1572] (rev 01)

01:00.2 Ethernet controller [0200]: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ [8086:1572] (rev 01)

01:00.3 Ethernet controller [0200]: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ [8086:1572] (rev 01)

81:00.0 Ethernet controller [0200]: Intel Corporation I350 Gigabit Network Connection [8086:1521] (rev 01)

81:00.1 Ethernet controller [0200]: Intel Corporation I350 Gigabit Network Connection [8086:1521] (rev 01)

82:00.0 Ethernet controller [0200]: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ [8086:1572] (rev 01)

82:00.1 Ethernet controller [0200]: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ [8086:1572] (rev 01)

82:00.2 Ethernet controller [0200]: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ [8086:1572] (rev 01)

82:00.3 Ethernet controller [0200]: Intel Corporation Ethernet Controller X710 for 10GbE SFP+ [8086:1572] (rev 01)

Re: X710-4 NVM Tool Reports "Update not found"

idata — Thu, 13 Jul 2017 01:41:36 GMT

Hi Cburdick,

Please feel free to provide the information requested. Looking forward to your reply. Thank you.

Regards,

sharon

Re: X710-4 NVM Tool Reports "Update not found"

CBurd — Thu, 13 Jul 2017 02:33:50 GMT

Hi Sharon, I have responded several days ago, but it says the response is being moderated. Here it is again: