topic Re: Intel 225-v 2.5gb ethernetport problems in Ethernet Products

Intel 225-v 2.5gb ethernetport problems

Xlc — Sun, 07 Feb 2021 01:54:58 GMT

I had just bought a motherboard with one of these ethernet ports attached to it. i am unable to install any drivers for it whether from the supplied drivers disc, mother board manufacturer's website, nor any of the intel device drivers. my device manager is flagging its bios name as
\_SB.PCI0.GPP1.PT02.PT29.I225

has problem is flagged as <true>

device events are as follows in order
Device PCI\VEN_8086&DEV_15F3&SUBSYS_87D21043&REV_02\6&2c0ef99d&0&0048020A requires further installation.

Device PCI\VEN_8086&DEV_15F3&SUBSYS_87D21043&REV_02\6&2c0ef99d&0&0048020A was configured.

Driver Name: null
Class Guid: {00000000-0000-0000-0000-000000000000}
Driver Date:
Driver Version:
Driver Provider:
Driver Section:
Driver Rank: 0x0
Matching Device Id:
Outranked Drivers:
Device Updated: false
Parent Device: PCI\VEN_1022&DEV_43EA&SUBSYS_33081B21&REV_00\5&73100fc&0&48020A

attached file indicates that the port device itself does not exist.

Re: Intel 225-v 2.5gb ethernetport problems

Rottmeister — Sun, 07 Feb 2021 12:48:00 GMT

This is a problem with faulty hardware. You need to install firmware update to get the controller to be recognized.

Re: Intel 225-v 2.5gb ethernetport problems

Xlc — Sun, 07 Feb 2021 16:25:06 GMT

Bios firmware update did nothing to fix the problem. device still has the same identifiers listed in device manager.

Re: Intel 225-v 2.5gb ethernetport problems

VipeNess — Mon, 08 Feb 2021 19:30:35 GMT

Please reference to these threads related to this forum post. This is still an ongoing issue that has not been 100% resolved.

https://community.intel.com/t5/Ethernet-Products/Intel-Network-I225-V-Nework-issue-persist-even-after-FW-upgrade/m-p/1249337/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufEtLQVJaWVJLT0lVSEoxfDEyNDkzMzd8U1VCU0NSSVBUSU9OU3xoSw

https://community.intel.com/t5/Ethernet-Products/I225-V-Packet-losses-after-Windows-update/m-p/1249012/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufEtLOEtUMkk4VjBTRUdXfDEyNDkwMTJ8U1VCU0NSSVBUSU9OU3xoSw

https://wccftech.com/intel-foxville-i225-v-2-5gbe-networking-issues-persist-z490-motherboards-affected/

Re:Intel 225-v 2.5gb ethernetport problems

Caguicla_Intel — Tue, 09 Feb 2021 04:10:15 GMT

Hello Xlc,

Thank you for posting in Intel Ethernet Communities and we apologize for the inconvenience that this issue have caused.

We highly suggest contacting ASUS support for the instructions on how to install the firmware of your Intel® Ethernet Controller I225-V.

ASUS Support

https://www.asus.com/us/support/

Please also be informed that for Original Equipment Manufacturer on-board Ethernet controller, it would be best if you can get in touch with your manufacturer for further support since they have customized drivers and software to enable or alter features on your system. They are in best position where you can seek assistance so you don’t lose features or customizations of the Ethernet controller

Let us know if you have additional questions and clarifications.

Looking forward to your reply.

Should there be no response, we will follow up after 3 business days.

Best regards,

Crisselle C

Intel® Customer Support

Re: Re:Intel 225-v 2.5gb ethernetport problems

Xlc — Tue, 09 Feb 2021 04:21:50 GMT

I had followed asus's firmware installation guide but it didn't really change anything regarding how the port is treated. it still has the same designation in the device manager and the boot manager cannot recognize it.

Re:Intel 225-v 2.5gb ethernetport problems

Caguicla_Intel — Tue, 09 Feb 2021 09:16:29 GMT

Hello Xlc,

Thank you for the swift response.

Have tried raising this to Asus? If yes, can you share their feedback with us? If not yet, will you be able to raise this with them as this might be an issue with the hardware itself?

Awaiting to hear from you.

We will follow up after 3 business days in case we don't receive a reply.

Best regards,

Crisselle C

Intel® Customer Support

Re:Intel 225-v 2.5gb ethernetport problems

Caguicla_Intel — Fri, 12 Feb 2021 03:14:34 GMT

Hello Xlc,

Good day!

We'd like to follow up the additional information that we are requesting for. In case you need more time with this, feel free to let us know.

Looking forward to hear from you.

Should there be no reply, we will follow up after 3 business days.

Best regards,

Crisselle C

Intel® Customer Support

Re: Re:Intel 225-v 2.5gb ethernetport problems

NotImpressed — Sat, 13 Feb 2021 00:09:48 GMT

Why don't you admit you sold us a faulty product, stop screwing us around.

Re:Intel 225-v 2.5gb ethernetport problems

Caguicla_Intel — Wed, 17 Feb 2021 03:41:39 GMT

Hello Xlc,

How are you doing?

Please be informed that we will now close this request since we haven't received any response from our previous follow ups. Just feel free to post a new question if you may have any other inquiry in the future as this thread will no longer be monitored.

Best regards,

Crisselle C

Intel® Customer Support

Re: Re:Intel 225-v 2.5gb ethernetport problems

6kbyte — Fri, 05 Mar 2021 05:35:43 GMT

push