topic Re:I217-V Interrupt Status : Failed in Ethernet Products

I217-V Interrupt Status : Failed

BGWTEX — Mon, 02 Aug 2021 00:52:38 GMT

Greetings,

Slow Up & Down speeds.

I have 3 computers on a Home Network, the PC with I217-V 2 gets about 2 Mbs down, while the other 2 computers get 20 Mbs down.

OS is Windows 10 Home 21H1

It is onboard.

Driver Link (12.19.1.32):

http://downloadmirror.intel.com/30484/eng/Intel_LAN_v26.2_PV.zip

The tests on the Adapter Configuration Utility returned 2 fails :

Cable Link Status : Failed

Link speed: 100Mbs. The link partner is not capable of higher speeds.

Interrupt Status : Failed

What can be done to improve the download speeds ?

I've switched to the cable from the faster computer with no improvement.

Thanks,

Bruce

Re:I217-V Interrupt Status : Failed

Mike_Intel — Tue, 03 Aug 2021 03:08:12 GMT

Hello BGWTEX,

Thank you for posting in Intel Ethernet Communities.

For us to further check and investigate the issue, please provide the following details.

Are you using an onboard I217-V or a PCIe card?
If you are using a PCIe card, can you provide photos of the card on both sides focusing on the markings.
Can you provide a screenshot of the issue?
Is it working fine before?
What are the troubleshooting steps that you tried so far?

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel® Customer Support Technician

Re:I217-V Interrupt Status : Failed

Mike_Intel — Thu, 05 Aug 2021 20:17:00 GMT

Hello BGWTEX,

I hope this message finds you well. I am just sending a follow up on the information that we requested below for us to further assist you.

Are you using an onboard I217-V or a PCIe card?
If you are using a PCIe card, can you provide photos of the card on both sides focusing on the markings.
Can you provide a screenshot of the issue?
Is it working fine before?
What are the troubleshooting steps that you tried so far?

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel® Customer Support Technician

Re: Re:I217-V Interrupt Status : Failed

BGWTEX — Thu, 05 Aug 2021 23:34:48 GMT

It's onboard.

Screenshot of the issue, I'm don't know what you're asking for, a screenshot of a Interrupt Status : Failed ?

It was working a couple weeks ago.

I've switched to the cable from the faster computer with no improvement, so the hardware up to my computer is OK.

I upgraded the Driver to version 12.19.1.32, from the link below

http://downloadmirror.intel.com/30484/eng/Intel_LAN_v26.2_PV.zip

I upgraded to Win 10 21H2 from 20H1. Downloaded all the Windows Updates.

Bruce Wottlin

956 465 1790

Re:I217-V Interrupt Status : Failed

Mike_Intel — Fri, 06 Aug 2021 02:54:56 GMT

Hello BGWTEX,

Thank you so much for the update. For us to further check the hardware, please help generate the SSU of your system. Kindly download the utility here:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?wapkw=ssu

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel® Customer Support Technician

Re: Re:I217-V Interrupt Status : Failed

BGWTEX — Fri, 06 Aug 2021 12:42:17 GMT

OK, scan results attached .

Bruce Wottlin

956 465 1790

Re:I217-V Interrupt Status : Failed

Mike_Intel — Mon, 09 Aug 2021 00:49:00 GMT

Hello BGWTEX,

Thank you for sending the ssu. We will try to check these details and get back to you. Please give us 2 to 3 business days to provide an update.

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel® Customer Support Technician

Re:I217-V Interrupt Status : Failed

Mike_Intel — Tue, 10 Aug 2021 03:21:28 GMT

Hello BGWTEX,

Thank you for patiently waiting for our update. While we are checking the logs, we also want to ask and provide some recommendations. Please provide the details below.

Any hardware or software changes before you encountered the issue?
Is the Speed and Duplex is set to "Auto-negotiation'?
Did you try a different port of access point (switch, hub, router)
Try the power cycle procedure (unplug and plug back in) the access point (switch, hub, router)
Did you try a different access point or different network?
Did you try a CAT 6 cable bandwidth testing and check what will be the result?

We will wait for your rely.

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel® Customer Support Technician

Re:I217-V Interrupt Status : Failed

Mike_Intel — Thu, 12 Aug 2021 20:05:03 GMT

Hello BGWTEX,

I hope this message finds you well. I am just making a follow up on the information that we requested below. Please send us an update for us to proceed with this issue.

Any hardware or software changes before you encountered the issue?
Is the Speed and Duplex is set to "Auto-negotiation'?
Did you try a different port of access point (switch, hub, router)
Try the power cycle procedure (unplug and plug back in) the access point (switch, hub, router)
Did you try a different access point or different network?
Did you try a CAT 6 cable bandwidth testing and check what will be the result?

We will wait for your rely.

If you have questions, please let us know. In case we do not hear from you, we will make a follow up after 3 workings days. Thank you.

Best regards,

Michael L.

Intel® Customer Support Technician

Re:I217-V Interrupt Status : Failed

Mike_Intel — Tue, 17 Aug 2021 20:04:02 GMT

Hello BGWTEX,

I am just sending another follow up on the information that I requested.

Since we have not heard back from you, I need to close this inquiry.

If you need further assistance, please post a new question.

Thank you and stay safe.

Best regards,

Michael L.

Intel® Customer Support Technician

Re: Re:I217-V Interrupt Status : Failed

BGWTEX — Wed, 18 Aug 2021 00:43:10 GMT

A total re-install of Win 10 fixed it. There was no problem with the onboard I217-V.

Re:I217-V Interrupt Status : Failed

Mike_Intel — Wed, 18 Aug 2021 02:34:39 GMT

Hello BGWTEX,

Thank you so much for the update and I am glad that the issue is now fixed.

Since the issue is now fixed. We will close this thread now.

If you need assistance again in the future, please post a new question.

Thank you and stay safe.

Best regards,

Michael L.

Intel® Customer Support Technician