topic Re:I226-v will always be disconnected instantaneously in Ethernet Products

I226-v會一直瞬間斷線

jack871013 — Mon, 24 Apr 2023 11:09:40 GMT

我的主板為ROG STRIX Z790-A GAMING WIFI

有更新ASUS官網最新的乙太網路驅動但還是沒有改善此問題。

系統為WIN11，路由器有交互測試過，是正常的。

Re:I226-v會一直瞬間斷線

B_Y — Wed, 26 Apr 2023 10:25:16 GMT

Hi jack871013 or 文嘉廖,

Thank you for posting in Intel Ethernet Communities.

Please be informed that I can only support you in English. I have used a web translation tool to translate your messages hence, there may be some inaccurate translation.

Please note that your device with Intel I226-V network chip is an OEM (Original Equipment Manufacturer) product and our support is limited, but I will do my best to help you further.

For us to further check the issue, please provide the following details.

- Is it working fine before?

- How often do you encounter the issue?

- Can you share with us on the system report? Guide for the Intel® System Support Utility as following:

https://www.intel.com/content/www/us/en/support/articles/000008563/ethernet-products.html?wapkw=ssu

Asus workaround or updated driver for Intel LAN I226-V

https://rog-forum.asus.com/t5/intel-700-600-series/updated-intel-lan-i226-driver-for-z790-motherboards/m-p/906665

Please refer to the asus driver shared by Murph_9000 , link:

https://dlcdnets.asus.com/pub/ASUS/mb/04LAN/DRV_LAN_Intel_I225_I226_TSD_W11_64_V11438_20230321R.zip

Secondly, proceed with testing if issue persisted:

- Please try to disabled that Energy Efficiency Ethernet and Ultra Low Power Mode settings on the driver. You can do that with the following steps:

1. Open Device Manager.

2. Double-click Network adapter: Intel Ethernet Connection I226-V

3. Click on the "Advanced" tab, change values for following:

- Energy Efficient Ethernet (EEE) to "Off"

- Speed & duplex to "Auto negotiation"

And this settings, should be apply on your switch or router after ensuring all connected devices have latest drivers:

- Energy Efficient Ethernet (EEE) to "Off"

- Speed & duplex to "Auto negotiation"

We have some ongoing threads that encounter similar issue:

https://community.intel.com/t5/forums/forumtopicpage/board-id/ethernet-products/message-id/32935#M32935

Looking forward to hear from you.

Best regards,

BY_Intel

Intel Customer Support

Re: I226-v會一直瞬間斷線

jack871013 — Wed, 26 Apr 2023 11:31:34 GMT

我印象中從今年初組裝以來都是異常的

這個問題不定時會發生有時頻率高的時候會讓我連瀏覽網頁都做不到

好的當然能分享我的系統報告(如附檔)

我已有安裝ASUS官網提供的最新版驅動程式了

https://dlcdnets.asus.com/pub/ASUS/mb/04LAN/DRV_LAN_Intel_I225_I226_TSD_W11_64_V11438_20230321R.zip?model=ROG%20STRIX%20Z790-A%20GAMING%20WIFI

也有嘗試信中提供的進階設定

我的路由器為ASUS RT-AX1800 Plus

找不到信中相關的設定

另外我有提供一張圖片只要發生這樣的系統提示我的網路就會出狀況

目前我是在BIOS關閉內建I226V才能讓電腦網路正常運作

也有嘗試過聯繫ASUS 但他們要求我送回檢修

我花了11000新台幣並不是要來送廠給工程師檢修用的加上網路上有搭載這張英特爾網卡的使用者都有類似情況

所以聯繫過ASUS後我不認為他們能處理這樣的事情

Re:I226-v會一直瞬間斷線

B_Y — Fri, 28 Apr 2023 13:23:45 GMT

Hi jack871013 or 文嘉廖,

Thanks for the information. We apologize for the inconvenience caused.

Since OEM design their product using Intel component, OEM driver might be optimized/customized for their product which means there are some differences between OEM driver and Intel Generic driver however both driver still can works.

Rest assure that Intel still continues working towards solutions as per other community post below and we will cross check with engineering team for any browser speed issue suggestion:

https://community.intel.com/t5/Ethernet-Products/Intel-Communication-Intel-Ethernet-Controller-I226-Series-Random/td-p/1453177/page/2

We would be grateful if you could provide any link post that have the same issue with you. You may try disable IPv6 however and check Offload suggestion on other website as per below link.

https://www.reddit.com/r/buildapc/comments/vot7no/comment/ij1mmek/?utm_source=share&utm_medium=web2x&context=3

After reviewed the SSU, I noticed that the I226 Driver Version:"1.1.3.28" which seems old and for windows 10.

2) You can do clean driver installation here

https://www.intel.com/content/www/us/en/support/articles/000058304/ethernet-products.html

And install again the Asus latest I226 driver.

Best regards,

BY_Intel

Intel Customer Support

Re: I226-v會一直瞬間斷線

jack871013 — Sun, 30 Apr 2023 13:46:39 GMT

我有依照上面的指示方式操作但情況還是一樣一出現之前哪個系統提示就斷線

另外我的驅動在安裝完系統後就直接裝asus官網的驅動不知道ssu看到這個是怎麼回事( I226 Driver Version:"1.1.3.28")

我有去看過我傳的檢測事件txt也沒有找到相關的驅動程式有裝到很舊的win10有線網路驅動

Re:I226-v will always be disconnected instantaneously

B_Y — Thu, 04 May 2023 01:18:35 GMT

Hello jack871013 or 文嘉廖,

Thank you for your respond. My apologies for the inconvenience caused to you.

You may consider to try with clean driver installation here:

https://www.intel.com/content/www/us/en/support/articles/000058304/ethernet-products.html

And try install with intel generic drive from version Wired_driver_28.0_x64.zip:

https://www.intel.com/content/www/us/en/download/18293/intel-network-adapter-driver-for-windows-10.html

How to Manually Install Intel® Network Adapter Drivers in Windows: https://www.intel.com/content/www/us/en/support/articles/000022174/ethernet-products.html

If issue still persisted, we may consider try to diagnose Memory dump after the issue reproduced (see instruction below)

Collect event viewer log (see instruction below)

After the above information is collected, our next step will be to collect a driver log during the failure. Instructions on how to do this will be forthcoming.

Memory dump:

https://learn.microsoft.com/en-us/troubleshoot/windows-client/performance/generate-a-kernel-or-complete-crash-dump

Follow the manually generate memory dump file

After restart MEMORY.DMP will be found in C:\Windows\memory.dmp

Event viewer: In event viewer choose Windows Logs > System > Save All Event As and save the file

Best regards,

BY_Intel

Intel Customer Support

Re: I226-v會一直瞬間斷線

jack871013 — Fri, 05 May 2023 11:37:29 GMT

我已經嘗試很多次了還是一樣會出現不定時中斷網路的情況

Re:I226-v will always be disconnected instantaneously

B_Y — Fri, 05 May 2023 11:42:59 GMT

Hi jack871013,

Thank you for sharing the information. Please allow 1-3 business days for us to check internally and get back to you.

Best regards,

BY_Intel

Intel Customer Support

Re: I226-v會一直瞬間斷線

B_Y — Mon, 15 May 2023 03:12:49 GMT

Hello jack871013 or 文嘉廖,

Thank you for your patience.

Please kindly refer below for the steps that you can take to mitigate the issue:

First part:-

1) Clean driver installation here:

https://www.intel.com/content/www/us/en/support/articles/000058304/ethernet-products.html

2) And try install with intel generic drive from:

https://www.intel.com/content/www/us/en/download/15084/intel-ethernet-adapter-complete-driver-pack.html

For Windows 11:

Decompress Release_28.0.zip -> Release_28.0 -> PRO2500 -> Winx64 -> W11

How to Manually Install Intel® Network Adapter Drivers in Windows: https://www.intel.com/content/www/us/en/support/articles/000022174/ethernet-products.html

Reboot/restart your PC

Second part:-

1) Change Speed/Duplex from Auto-Negotiate to 1.0 Gbps Full Duplex to see if there was a negotiation issue

Also this depends on your router is the ASUS RT-AX1800 Plus' capability to support 100 Mbps or 1.0 Gbps

2) Uncheck Power Management option to Allow the computer to turn off this device to save power

3) Uncheck Power Management option to Allow this device to wake the computer

4) Find Internet Protocol v6 (TCP/IPv6) from the list under Networking tab from I226-v adapter, and disable it by Uncheck.

5) -You can also try to disable or change the values for mentioned property with the following steps:

a. Open Device Manager.

b. Double-click Network adapter: Intel Ethernet Connection I226-V

c. Click on the "Advanced" tab, change values for following property- I cannot perform any of the items below as the Driver is not installed

- Energy Efficient Ethernet (EEE) to "Off"

- Ultra Low Power Mode to "Disabled"

- Large Send Offload V2 (IPv6) to "Disabled"

- TCP Checksum Offload (IPv6) to "Disabled"

- UDP Checksum Offload (IPv6) to "Disabled"

Reboot/restart your PC. Please test and monitor if the issue comes again.

Looking forward to hear from you.

Best regards,

BY_Intel

Intel Customer Support

Re: I226-v會一直瞬間斷線

jack871013 — Sun, 14 May 2023 06:54:10 GMT

第一部份我已經照你的指示操作完成

第二部分的1)-5)也調整好了

至於後面的ABC三點我沒看到I219在哪所以就沒有執行

很可惜的是情況還是依舊我也嘗試過把系統重灌在執行上面的步驟情況也沒有改善

不定時斷網的情況已經讓我很厭煩了順帶一提我朋友的主板也是搭載I226V 也出現同樣的情況

不知道是不是晶片本身有缺陷能否請你們跟主機板廠商討論該如何解決這次的問題

Re: I226-v會一直瞬間斷線

B_Y — Mon, 15 May 2023 03:32:17 GMT

Hi jack871013 or 文嘉廖,

Thank you for your feedback.

For the Second part:-

Please try to disable or change the values for mentioned property with the following steps:

a. Open Device Manager.

b. Double-click Network adapter: Intel Ethernet Connection I226-V

c. Click on the "Advanced" tab, change values for following property

- Energy Efficient Ethernet (EEE) to "Off"

- Speed & Duplex to "Auto Negotiation" -->> Also this setting need to be apply on your router: ASUS RT-AX1800 Plus.

Reboot/restart your PC. Please test and monitor if the issue comes again.

This issue seems to have been a problem with Intel LAN chipsets on Asus motherboard. If the Intel Customer Support professional is unable to help and has run out of options, we wish to encourage the customer to contact Asus for an alternative solution or an updated driver.

Best regards,

BY_Intel

Intel Customer Support

Re:I226-v will always be disconnected instantaneously

B_Y — Thu, 18 May 2023 03:29:11 GMT

Hi jack871013 or 文嘉廖,

I hope this message finds you well. I am just sending a follow up if you have any questions from the previous post. If so, please let us know.

In case we do not hear from you, I will make a follow up on May 24th 2023 . Thank you.

Best regards,

BY_Intel

Intel Customer Support

Re: Re:I226-v will always be disconnected instantaneously

jack871013 — Thu, 18 May 2023 12:54:12 GMT

此設置還需要在您的路由器上應用：ASUS RT-AX1800 Plus。

除了以上這個設定點我在路由器後台沒有找到外其他都有按照你的方式設定完成

但結果還是如同之前那樣會不定時斷線斷線後系統事件簿就會出現那個通知

這次華碩跟英特爾的給我的感受就像是在互相推卸責任那邊不行就推到另一邊

太令人失望了。

Re:I226-v will always be disconnected instantaneously

B_Y — Fri, 19 May 2023 09:14:49 GMT

Hi @jack871013,

We apologise for any inconvenience caused at your side. From Intel side, we still investigation on the issue related to event ID: 27 with I226-V that immediately causing the network disruption. The issue: Event ID 27 "Network link is disconnected".

May I seek your help to share the latest SSU log for us to validate further?

May I also ask how is the LAN/ethernet environment setup? Was your desktop: ROG STRIX Z790-A GAMING WIFI connect directly to router:ASUS RT-AX1800 Plus?

- If no, what is in between,the link partner of this I226-V port and its model?

Looking forward to hear from you.

Best regards,

BY_Intel

Intel Customer Support

Re: Re:I226-v will always be disconnected instantaneously

jack871013 — Mon, 22 May 2023 11:38:11 GMT

SSU日誌我要等回到家後才能再次檢測給你

主板是直接連到ASUS RT-AX1800 Plus

但我也有嘗試過更換他牌路由器結果一模一樣

Re: Re:I226-v will always be disconnected instantaneously

jack871013 — Thu, 25 May 2023 12:34:45 GMT

SSU日誌如附檔

Re:I226-v will always be disconnected instantaneously

B_Y — Fri, 26 May 2023 07:10:13 GMT

Hi @jack871013,

Thank you for sharing the latest log. Please allow 1-3 business days for us to check internally and get back to you.

On a different note, may I confirmed the model of your router: ASUS RT-AX1800 Plus? The one I found is ASUS RT-AX1800 as per url link below:

https://www.asus.com/me-en/networking-iot-servers/wifi-6/all-series/rt-ax1800/techspec/

Please let me know if it is different, it would be great if you can share the website in this case.

Best regards,

BY_Intel

Intel Customer Support

Re: Re:I226-v will always be disconnected instantaneously

jack871013 — Mon, 29 May 2023 12:55:36 GMT

型號為這個

https://www.asus.com/tw/supportonly/rt-ax1800_plus/helpdesk_download/

Re:I226-v will always be disconnected instantaneously

B_Y — Fri, 09 Jun 2023 03:50:00 GMT

Hi @jack871013,

Thank you for your patience.

We have sent our engineering team input regarding the system and router model of yours.

Through this thread, we keep track of all the data from various customers and regions.

Updates will be given soon once the root cause has been determined by Intel, which is working on a long-term fix for this problem.

We sincerely apologise for any inconvenience may have given you. We ask for your patience as you can use the WiFi or hotspot adapter network connection.

We appreciate your patience.

Best regards,

BY_Intel

Intel Customer Support

Re:I226-v will always be disconnected instantaneously

B_Y — Thu, 06 Jul 2023 03:45:16 GMT

Hi @jack871013,

Thank you for your patience.

We are still investigating any problems with the Intel® Ethernet Controller I225-V both internally and with the vendor. As soon as we get an update and a solution, we will reply.

We appreciate your patience. Thank you.

Best regards,

BY_Intel

Intel Customer Support