topic Re:Intel X550 failed to update NVM Firmware in Ethernet Products

Intel X550 failed to update NVM Firmware

Wing1 — Sat, 28 Oct 2023 16:56:24 GMT

I've bought an Intel Ethernet Converged Network Adapter X550-T2 from eBay and installed on my computer. It works normally but failed to update NVM firmare. I want to know why, thanks.

Update Failed

Re:Intel X550 failed to update NVM Firmware

Devi_Intel — Sat, 04 Nov 2023 20:31:05 GMT

Greeting Wing1,

Thank you for posting Ethernet Community. Apologize on delay. I'm here to follow up case as per subject. Appreciate you can follow link for driver pack : https://www.intel.com/content/www/us/en/download/15084/intel-ethernet-adapter-complete-driver-pack.html?wapkw=intel%20ethernet%20converged%20network%20adapter%20x550-t2

For further concern please do let us know.

Thank you & Best Regards,

Devi_Intel

Re:Intel X550 failed to update NVM Firmware

Devi_Intel — Tue, 14 Nov 2023 00:59:27 GMT

Greeting Wing1,

Regarding your case, , we are following up to find out if you were able to complete the actions we previously recommended.

Please reply to this thread to confirm, so we can continue helping with a resolution. Looking forward to receiving your reply

Thank you & Best Regards,

Devi_Intel

Re: Re:Intel X550 failed to update NVM Firmware

Wing1 — Tue, 14 Nov 2023 02:28:37 GMT

I've tried the Intel Ethernet Adapter Complete Driver Pack 28.2.1, the included driver installed ok but still unable to do the firmware update.

Re:Intel X550 failed to update NVM Firmware

Fariz_Intel — Tue, 14 Nov 2023 23:20:53 GMT

Hi Wing1,

Upon checking the part number, it seems that your card might be an OEM card. For OEM cards, we'll need to use NVM from the OEM to update the firmware. Therefore, the update might fail if we try to use NVM from Intel instead of the OEM.

Best regards,

Fariz_Intel

Re: Re:Intel X550 failed to update NVM Firmware

Wing1 — Wed, 15 Nov 2023 02:25:38 GMT

Can you tell me my OEM card belongs to which company so that I can get the firmware from them?

Re:Intel X550 failed to update NVM Firmware

Irwan_Intel — Tue, 21 Nov 2023 08:57:37 GMT

Hello Wing1,

Based on the pictures this appears to be a relabeled as Lenovo card.

4-in-1 label indicates this card was manufactured in 2017 in Thailand.

Please reach out to Lenovo for further support on the this NIC card.

https://datacentersupport.lenovo.com/my/en

Please let us know if you have further questions otherwise we wil go ahead and mark this case as close.

Regards,

Irwan_Intel

Re:Intel X550 failed to update NVM Firmware

Devi_Intel — Mon, 11 Dec 2023 00:23:08 GMT

Hello Wing1,

Your issue is now considered resolved, therefore we are proceeding to close this ticket.

If you have any more questions in the future, please don't hesitate to post a new question, as this thread will no longer be monitored.

Thank you & Best Regards,

Devi_Intel