topic Re:i226-v keeps saying cable unplugged. in Ethernet Products

i226-v keeps saying cable unplugged.

_Alexander — Fri, 23 Feb 2024 08:13:26 GMT

Hello. Before you suggest to check the cable, please know, that this is 100% not the cable issue.

1) After re-installing drivers, the LAN works for some time, then suddenly it falls into "cable unplugged" issue.

2) I have tried all drivers I had reached, including NDIS 1.1.4.38, currently I'm on 2.1.4.2.

What I keep getting in event log is this for 2.1.4.2:

Error:

Device PCI\VEN_8086&DEV_125C&SUBSYS_88671043&REV_06\C87F54FFFF03EC0F00 had a problem starting.

Driver Name: oem16.inf
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Service: e2fnexpress
Lower Filters:
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5

Info:

Device PCI\VEN_8086&DEV_125C&SUBSYS_88671043&REV_06\C87F54FFFF03EC0F00 was configured.

Driver Name: oem16.inf
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Driver Date: 10/03/2023
Driver Version: 2.1.4.2
Driver Provider: Intel
Driver Section: I226.10.0.1..22000
Driver Rank: 0xFF2001
Matching Device Id: PCI\VEN_8086&DEV_125C
Outranked Drivers: oem2.inf:PCI\VEN_8086&DEV_125C:00FF2001 oem7.inf:PCI\VEN_8086&DEV_125C:00FF2001
Device Updated: true
Parent Device: PCI\VEN_8086&DEV_7A39&SUBSYS_88821043&REV_11\3&11583659&0&E1

There's no way I can get LAN connection to be stable. Please help.

Re:i226-v keeps saying cable unplugged.

Devi_Intel — Thu, 29 Feb 2024 02:31:48 GMT

Hello _Alexander,

Good day to you

Thank you for posting Ethernet Community. I'm here to follow up case as per subject. Appreciate you can update latest drivers. Change speed & duplex setting in advance network properties.

Check the article link below for more information https://www.intel.com/content/www/us/en/support/articles/000087266/ethernet-products/gigabit-ethernet-adapters-up-to-2-5gbe.html

We will follow up after 3 business days in case we don't receive a response.

Thank you & Best Regards,

Devi_ Intel

Re:i226-v keeps saying cable unplugged.

Hayat — Fri, 01 Mar 2024 23:38:50 GMT

Hello _Alexander,

Regarding your thread, we are following up to find out if you were able to complete the actions, we previously recommended.

Please reply here to confirm, so we can continue helping with a resolution. Looking forward to receiving your reply!

Thank You.

Regards,

Hayat

Intel® Customer Support

Re:i226-v keeps saying cable unplugged.

Sazirah — Thu, 07 Mar 2024 21:22:58 GMT

Hello _Alexander,

Good day.

This is regarding your enquiry above.

Since we have not seen an update, we will be closing this forum case from our end. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Regards,

Sazzy_Intel