topic Re:Intel BE200 na Asrock B550 PG Riptide e AMD Ryzen 7 5700G with Radeon Graphics in Ethernet Products

Intel BE200 na Asrock B550 PG Riptide e AMD Ryzen 7 5700G with Radeon Graphics

Fellipe1809 — Fri, 29 Mar 2024 14:07:29 GMT

Ao instalar o adaptador Intel BE200 wi-fi e bluetooth no slot PCI M.2 Key-E da placa-mãe Asrock B550 PG Riptide, minha placa-mãe não pode inicializar com ele. O PC, ao reiniciar, permanece com uma tela do logotipo da Asrock da bios e, em seguida, reinicializa constantemente. Se eu ligar o PC e, após ligado, conectar a placa de rede Intel BE200 somente o bluetooth funciona. Além disso, o slot PCI M.2 Key-E está funcionando normalmente. Além disso, a própria Intel não fez qualquer restrição sobre o funcionamento do adaptador Intel BE200 em processadores AMD. Como posso resolver isso? Por que o bluetooth funciona e o wi-fi não? Se a placa de rede a da Intel não fosse reconhecida, não funcionaria nem o bluetooth, estou errado? Agora, para usar pelo menos o bluetooth tenho que esperar o sistema iniciar e conectar a placa de rede todas as vezes. Um verdadeiro tormento!

Por outro lado, não consigo entender como a placa Intel BE200 não é reconhecida, mas o bluetooth funciona!? Isso é muito estranho. Intel, por favor, libere uma atualização aí para nós podermos disfrutar da Intel BE200, o que custa?

Re: Intel BE200 na Asrock B550 PG Riptide e AMD Ryzen 7 5700G with Radeon Graphics

n_scott_pearson — Fri, 29 Mar 2024 16:24:21 GMT

Why is the component not screwed down? Operation is not guaranteed this way - and even leaves possibility of shorting, etc.

...S

Re: Intel BE200 na Asrock B550 PG Riptide e AMD Ryzen 7 5700G with Radeon Graphics

Fellipe1809 — Fri, 29 Mar 2024 22:36:12 GMT

Não está parafusada, porque tenho que conectar e desconectar toda vez que o computador reinicia, para não permanecer na tela de boot…

Re: Intel BE200 na Asrock B550 PG Riptide e AMD Ryzen 7 5700G with Radeon Graphics

n_scott_pearson — Sat, 30 Mar 2024 00:05:58 GMT

Bluetooth, by specification, utilizes a USB interface, so it can operate even if the Wireless subsystem is not working. This doesn't solve your problem; it simple answers the question asked.

What does it cost? The issue has to be root-caused. A solution has to be implemented and validated. Regression testing has to occur to ensure that the solution doesn't break something else. Platform testing has to occur. O/S testing has to occur. Packaging, certification and release processes have to occur. If you start adding it up, it costs a lot of people, time and money.

...S

Re:Intel BE200 na Asrock B550 PG Riptide e AMD Ryzen 7 5700G with Radeon Graphics

IntelSupport — Sat, 30 Mar 2024 15:37:16 GMT

Hi Fellipe1809,

Greetings for the day!

Please allow us some time to review the details, and we will get back with an update shortly.

Please don’t hesitate to contact us for any further assistance.

Thank you for using Intel products and services.

Regards,

Manoranjan Das.

Re:Intel BE200 na Asrock B550 PG Riptide e AMD Ryzen 7 5700G with Radeon Graphics

Azeem_Intel — Sat, 06 Apr 2024 00:10:27 GMT

Hi Fellipe1809,

Greetings for the day!

I hope you are doing well. Could you please share a snapshot of the defective part with the serial number visible? Additionally, please let us know if this product was purchased separately or with the machine. Also, could you please provide Motherboard information so we can proceed further?

Please do not hesitate in contact us, we are more than glad to assist you.

Best Regards,

Azeem

Re:Intel BE200 na Asrock B550 PG Riptide e AMD Ryzen 7 5700G with Radeon Graphics

Azeem_Intel — Thu, 11 Apr 2024 14:22:06 GMT

Hi Fellipe1809,

Greetings for the day!

This is the first follow-up regarding the issue (Intel BE200 na Asrock B550 PG Riptide e AMD Ryzen 7 5700G with Radeon Graphics) you reported to us.

We wanted to inquire whether you had the opportunity to review the plan of action (POA) we provided.

Please do not hesitate in contact us, we are more than glad to assist you.

Best Regards,

Azeem_Intel

Re: Intel BE200 na Asrock B550 PG Riptide e AMD Ryzen 7 5700G with Radeon Graphics

Azeem_Intel — Wed, 17 Apr 2024 20:24:53 GMT

Hi Fellipe1809,

Greetings for the day!

This is the second follow-up regarding the reported issue. We're eager to ensure a swift resolution and would appreciate any updates or additional information you can provide.

Please do not hesitate in contact us, we are more than glad to assist you.

Best Regards,

Azeem_Intel

Re: Intel BE200 na Asrock B550 PG Riptide e AMD Ryzen 7 5700G with Radeon Graphics

Azeem_Intel — Fri, 19 Apr 2024 20:59:42 GMT

Hi Fellipe1809,

Greetings for the day!

This is the third follow-up regarding the reported issue. We're committed to ensuring a swift resolution and would greatly appreciate any updates or additional information you can provide.

If we don't hear back from you soon, we'll assume the issue has been resolved and will proceed to close the case.

Please do not hesitate in contact us, we are more than glad to assist you.

Best Regards,

Azeem_Intel

Re: Intel BE200 na Asrock B550 PG Riptide e AMD Ryzen 7 5700G with Radeon Graphics

Fellipe1809 — Fri, 14 Jun 2024 11:09:04 GMT

Bom dia.

O problema ainda persiste.