topic Re: Configuring a blank X710 in Ethernet Products

Configuring a blank X710

HLove — Mon, 29 Apr 2024 13:55:15 GMT

Hi,

I have designed a custom PCB with the Intel X710-BM2 NIC on it. The flash IC is completely blank and I am struggling to update the firmware and load a configuration to the device to get it working.

I have tried the Ethernet Port Configuration Tool (v1.40.5.5) and the NVM Update Tool (v1.40.5.5). Neither work. I have tried both on Linux (Debian 12) and Windows 11.

EPCT:

NVM Update:

sudo ./nvmupdate64e Intel(R) Ethernet NVM Update Tool NVMUpdate version 1.40.5.5 Copyright(C) 2013 - 2023 Intel Corporation. WARNING: To avoid damage to your device, do not stop the update or reboot or power off the system during this update. Inventory in progress. Please wait [+.........] Num Description Ver.(hex) DevId S:B Status === ================================== ============ ===== ====== ============== 01) Intel(R) Ethernet Connection (22) N/A(N/A) 0DC7 00:000 Not supported I219-LM 02) Intel(R) Ethernet Controller XL710 N/A(N/A) 154B 00:001 Update not Generic ID available Tool execution completed with the following status: Device not found.

The device is alive and shows up on the PCIe bus:

lspci 00:00.0 Host bridge: Intel Corporation Device 4640 (rev 02) ....... 01:00.0 Ethernet controller: Intel Corporation Device 154b (rev 02)

On Windows, it shows up as a single port ethernet interface, though it does not have a driver.

I have a off the shelf NIC card with the X710-BM2, and I get the same output from the tools with this known good card. I am confident that I am missing a tool / driver / process, rather than it being a hardware problem.

Can you please let me know how I can upload a configuration to go from a blank flash to a working device, please?

The user manuals suggest the tools that I have tried to no avail.

Kind regards,

Henry

Re:Configuring a blank X710

Simon-Intel — Tue, 30 Apr 2024 07:39:08 GMT

Hi HLove,

Thank you for reaching out to Intel community.

We appreciate your proactive approach in providing us with the details. However, we do have a few doubts that we would like clarified.

Could you please confirm if the NIC is embedded on the PCB or not? Additionally, please share the link to the firmware that you are trying to install.

Looking forward to hearing from you soon.

Best Regards,

Simon

Re: Configuring a blank X710

HLove — Tue, 30 Apr 2024 14:15:45 GMT

Hi Simon,

Thank you for getting back to me.

The NIC IC itself is on the custom PCB.

There are lots of binary files packages up in the nvmupdate tool that I have tried. Could you advise as to what I should be trying to upload and how to get it?

Many thanks,

Henry

Re:Configuring a blank X710

Simon-Intel — Tue, 30 Apr 2024 15:32:14 GMT

Hi Henry,

Good Day!

Since your issue is related to a NIC IC embedded on the board, we recommend seeking further assistance through our dedicated forum. You can submit your request using the following link: Intel FPGA Community Forum.

Please don't hesitate to contact us if you need any further assistance.

Thank you for choosing Intel products and services.

Best regards,

Simon

Re: Configuring a blank X710

HLove — Tue, 30 Apr 2024 16:26:25 GMT

Hi Simon,

That forum seems to be for the FPGA/CPLD product streams, not the Networking products (of which the X710 is).

Have you provided me with the correct forum?

Many thanks,

Henry

Re:Configuring a blank X710

Azeem_Intel — Tue, 30 Apr 2024 19:05:14 GMT

Hello HLove,

Greetings for the Day!

Hope you are doing well. We have shared the correct forum link. Please place your query in the link provided below.

Intel FPGA Community Forum.

Best Regards,

Azeem_Intel

Re: Configuring a blank X710

HLove — Tue, 30 Apr 2024 20:19:27 GMT

Hi Azeem,

Thank you for confirming, I have posted here: Configuring a blank X710 - Intel Community

Many thanks,

Henry

Re:Configuring a blank X710

Poojitha — Wed, 01 May 2024 11:26:26 GMT

Hi HLove,

Greetings for the day!

Thank you for your response. we will go ahead and close the thread here.

Please don't hesitate to contact us if you need any assistance.

Thank you for choosing Intel products and services.

Regards,

Poojitha