topic Intel Driver & Support Assistant software install fails in Ethernet Products

Intel Driver & Support Assistant software install fails

DaveM1 — Mon, 29 Jul 2024 18:48:20 GMT

This is the first time I have posted a query here. I have no idea what Board I should post to.

The Intel Driver and Support Assistant tells me I have an update available for my Network Adapter, so I asked it to install it (see attachment 1). The install process tells me that "No Network Connections found" and fails. I tried it a number of times after restarting my desktop (see attachment 2) but no go.

Is there a solution to fix this or should I just ignore this update?

Thanks in advance.

Re: Intel Driver & Support Assistant software install fails

Monique_Intel — Tue, 30 Jul 2024 17:52:57 GMT

@DaveM1 I am the Project Manager for IDSA. Please provide your IDSA log files (zipped folders from C:/ProgramData/Intel/DSA so I can have our developers investigate. You can just zip the 'Data' & 'Logs' folders so the zip file stays below the 23MB limit to attach here.

Thank you for your help,

Monique with Intel Corporation

Re: Intel Driver & Support Assistant software install fails

DaveM1 — Thu, 01 Aug 2024 06:09:25 GMT

Zipped files ad requested.

Thanks!

Re: Intel Driver & Support Assistant software install fails

Rich77 — Thu, 01 Aug 2024 16:53:43 GMT

I am having the same problem. Can you please help. Attached are the files you previously requested.

Re: Intel Driver & Support Assistant software install fails

Monique_Intel — Thu, 08 Aug 2024 17:48:07 GMT

Thanks for your patience. The IDSA team is working on a fix for the logic for this. The latest network driver release version for Window 10 and Windows 11 is driver version 14.0.5.0.

Monique with Intel Corporation

Re: Intel Driver & Support Assistant software install fails

Monique_Intel — Wed, 28 Aug 2024 21:25:15 GMT

@DaveM1 @Rich77 Our team has updated the necessary detection metadata for IDSA to function correctly for this download. If you could try running IDSA and choose the "Refresh Results" on the left-hand IDSA menu, please let us know if the correct version is offered and installs without issue.

Thank you for your patience while we fixed this.

Monique with Intel Corporation

Re: Intel Driver & Support Assistant software install fails

DaveM1 — Wed, 28 Aug 2024 22:02:40 GMT

Monique,

I am now getting:

No supported driver or software updates are available for your system.

Is there supposed to be an update for my system? I hope so because for the last few weeks every time I log in I have to disable and re-enable my wireless network adapter to get it to work. I don't know if this problem is related to this issue.

Re: Intel Driver & Support Assistant software install fails

Monique_Intel — Wed, 28 Aug 2024 23:10:04 GMT

@DaveM1 I would need to have my developers review your most recent IDSA logs to see if your specific system was supposed to be offered any updates and ensure the detection is working accurately. You can zip the 'Data' & 'Logs' folders together (or separately) from C:/ProgramData/Intel/DSA and attach here.

I don't believe this would be related to the wireless adapter issue you're experiencing since wireless and ethernet (wired) are different.

Thanks for your help,

Monique with Intel Corporation

Re: Intel Driver & Support Assistant software install fails

Rich77 — Thu, 29 Aug 2024 14:49:27 GMT

I too, get the "No supported driver or software updates are available for your system."

Does this mean that there are no updates for my system? I am curious because you earlier said that the latest driver for windows 10 is version 14.0.5.0 while I am using version 12.17.10.6.

I am attaching the data & log files.

Re: Intel Driver & Support Assistant software install fails

DaveM1 — Thu, 29 Aug 2024 16:52:44 GMT

Please find attached the Data and Log directories that you requested, in one file.