topic Re: X722 does not work... in Ethernet Products

X722 does not work...

PluX59 — Thu, 31 Oct 2024 16:32:35 GMT

Hello,

I have a network X722 card that would not work with Ubuntu 22.04.5 OS.

I configured netplan to use the 2 ethernet ports:

# This file is generated from information provided by the datasource. Changes # to it will not persist across an instance reboot. To disable cloud-init's # network configuration capabilities, write a file # /etc/cloud/cloud.cfg.d/99-disable-network-config.cfg with the following: # network: {config: disabled} network: version: 2 renderer: networkd ethernets: enp181s0f0: dhcp4: false dhcp6: false link-local: [] addresses: - 192.168.0.4/24 enp181s0f1: dhcp4: false dhcp6: false link-local: [] addresses: - 192.168.0.5/24

A cable is plugged on first ethernet port, I checked it and there is no issue with it. But "ip a" reports a "no carrier".

... 144: enp181s0f0: <NO-CARRIER,BROADCAST,MULTICAST,UP> mtu 1500 qdisc mq state DOWN group default qlen 1000 link/ether 08:00:38:ce:02:1e brd ff:ff:ff:ff:ff:ff inet 192.168.0.4/24 scope global enp181s0f0 valid_lft forever preferred_lft forever 145: enp181s0f1: <NO-CARRIER,BROADCAST,MULTICAST,UP> mtu 1500 qdisc mq state DOWN group default qlen 1000 link/ether 08:00:38:ce:02:1f brd ff:ff:ff:ff:ff:ff inet 192.168.0.5/24 scope global enp181s0f1 valid_lft forever preferred_lft forever 146: enp181s0f2: <BROADCAST,MULTICAST> mtu 1500 qdisc noop state DOWN group default qlen 1000 link/ether 08:00:38:ce:02:20 brd ff:ff:ff:ff:ff:ff 147: enp181s0f3: <BROADCAST,MULTICAST> mtu 1500 qdisc noop state DOWN group default qlen 1000 link/ether 08:00:38:ce:02:21 brd ff:ff:ff:ff:ff:ff

I'm not able to ping another device on 192.168.0.0/24 network from server, nor able to ping it from other device.

And IP(s) have been set by myself (ip a add...), not netplan

I did:

install/update i40e driver (2.26.8 - Intel® Network Adapter Driver for PCIe* 40 Gigabit Ethernet Network Connections under Linux*)
install/update irdma driver (1.15.11- Linux* RDMA Driver for the E810 and X722 Intel® Ethernet Controllers)
install/update (optionally ?) iavf driver (4.12.5 - Intel® Network Adapter Linux* Virtual Function Driver for Intel® Ethernet Controller 700 and E810 Series)
Tried to update firmware (4.10 with 9.52 package - Non-Volatile Memory (NVM) Update Utility for Intel® Ethernet Adapters 700 Series—Linux*) with NO SUCCESS
NVM Inventory (attached)

And problem remains

I attached a "lshw -C network" output if it may help...

I'm pretty sure I'm missing something, but what...

Your help would be greatly appreciated, don't hesitate to ask me more information ^^

Thanks per advance

Re: X722 does not work...

PluX59 — Tue, 12 Nov 2024 10:38:56 GMT

Hello,

Always trying to solve my issue, do you have any suggestion to help me update the firmware of my X722 card ?

Thanks for your help ans best regards

Re: X722 does not work...

PluX59 — Wed, 13 Nov 2024 16:18:58 GMT

Hello,

I forgot to share some information about the "nvmupdate" process not working with my hardware...

Here are the output of "nvmupdate64e" run:

local_adm@server01:~/nvmupdate/700Series/Linux_x64$ sudo ./nvmupdate64e Intel(R) Ethernet NVM Update Tool NVMUpdate version 1.42.8.0 Copyright(C) 2013 - 2024 Intel Corporation. WARNING: To avoid damage to your device, do not stop the update or reboot or power off the system during this update. Inventory in progress. Please wait [|.........] Num Description Ver.(hex) DevId S:B Status === ================================== ============ ===== ====== ============== 01) Intel(R) Ethernet Connection X722 N/A(N/A) 37D0 00:181 Update not for 10GbE SFP+ available Tool execution completed with the following status: Device not found. Press any key to exit.

Don't hesitate to ask me some more information, your help would be greatly appreciated ^^

Regards,

Re: X722 does not work...

PluX59 — Fri, 15 Nov 2024 15:47:41 GMT

Hello,

As I found a compatibility matrix document (Intel® Ethernet Connection X722 / Feature Support Matrix) I tried to update:

irdma to v1.9.30 (Linux* RDMA Driver for the E810 and X722 Intel® Ethernet Controllers)
rdma-core to v35.12 (rdma-core-35.12)
i40e to v2.20.12 (Intel® Network Adapter Driver for PCIe* 40 Gigabit Ethernet Network Connections under Linux*)

I had no trouble doing this, everything seems to install well.

Then I tried to update NVM with package: Non-Volatile Memory (NVM) Update Utility for Intel® Ethernet Network Adapter 700 Series.

But it won't work:

local_adm@server01:~/phase4/700Series/Linux_x64$ sudo ./nvmupdate64e Intel(R) Ethernet NVM Update Tool NVMUpdate version 1.39.5.5 Copyright(C) 2013 - 2022 Intel Corporation. WARNING: To avoid damage to your device, do not stop the update or reboot or power off the system during this update. Inventory in progress. Please wait [|.........] Num Description Ver.(hex) DevId S:B Status === ================================== ============ ===== ====== ============== 01) Intel(R) Ethernet Connection X722 4.16(4.10) 37D1 00:181 Update not for 1GbE available Tool execution completed with the following status: Device not found. Press any key to exit. local_adm@server01:~/phase4/700Series/Linux_x64$ sudo ./nvmupdate64e -v Intel(R) Ethernet NVM Update Tool NVMUpdate version 1.39.5.5 Copyright(C) 2013 - 2022 Intel Corporation. Version: QV SDK - 2.39.05.05 igb - unknown ixgbe - unknown i40e - 2.20.12 ice - unknown local_adm@server01:~/phase4/700Series/Linux_x64$ sudo ethtool -i enp181s0f0 driver: i40e version: 2.20.12 firmware-version: 4.10 0x80001ac7 255.65535.255 expansion-rom-version: bus-info: 0000:b5:00.0 supports-statistics: yes supports-test: yes supports-eeprom-access: yes supports-register-dump: yes supports-priv-flags: yes

And I am a bit lost with this "4.10 (hexa) <=> 4.16 (dec)" version of NVM, not found in compatibility list !?

Any suggestion, idea, fix... would be greatly appreciated ^^

Issue using Ethernet ports still remains...

Regards,