topic I210 NIC Issue in Ethernet Products

I210 NIC Issue

vijayu — Mon, 06 Jan 2025 04:13:23 GMT

Hi,

I am using WGI210IT in the design. I am programming the mac id as per the procedure provided by Intel. The Flash IC used is SST25VF016B. The Issue which i am facing is , After successful programming the MAC ID. The Ethernet Interface will be detected in OS(RHEL 8.6). But After sometime the interface goes undetected. By debugging using eeupdate it was found the the IC is showing as not programmed blank device. Using lanconf i checked it shows as protected Flash.

How to resolve this issue? Kindly provide the solution.

Regards,

Vijay

Re:I210 NIC Issue

Devi_Intel — Tue, 07 Jan 2025 05:56:03 GMT

Hi vijayu,

Greetings ~

Thank you for reaching Intel Community.

We understand based on the inquiry about WGI210IT its referring to Embedded connectivity product.

We will be moving this thread to our embedded community for further discussion and support. Additionally, if you are looking for ordering, please contact an Intel reseller or distributor. They will be able to provide you with detailed information and support.

Thank you & Best Regards,

Devi

Re: Re:I210 NIC Issue

CarlosAM_INTEL — Tue, 07 Jan 2025 16:16:49 GMT

Hello, @Devi_Intel:

Thank you for contacting Intel Embedded Community.

We need to clarify that this forum is not related to an Intel Embedded Platform, and it is related to the Intel(R) Ethernet Controller i210.

Due to this, the customer request is out of our scope of support.

Please consider this information when you transfer any forums to the Intel Embedded Community.

Best regards,

@CarlosAM_INTEL.

Re:I210 NIC Issue

Devi_Intel — Thu, 09 Jan 2025 00:11:54 GMT

Hi vijayu,

Greetings ~

For further support, please open a case on the Intel® Premier Support. After registration, you will be able to open a case, and your request will be handled by one of our engineers as soon as possible.

Thank you & Best Regards,

Devi

Re:I210 NIC Issue

Devi_Intel — Tue, 14 Jan 2025 21:16:31 GMT

Hi vijayu,

Greetings ~

We are notifying you that your request will be archived as there are no pending actions from Intel Customer Support. Should you encounter any further issues or require additional support in the future, Please feel free to raise new community request.

Thank you & Best Regards,

Devi