topic Re:Intel E810 XXVDA4 Link not coming up in Ethernet Products

Intel E810 XXVDA4 Link not coming up

5g_nic_user — Tue, 16 Jul 2024 00:20:30 GMT

Hello,

I have been running multiple Ubuntu 22.04 machines with E810 XXVDA4 NICs (some of them with two E810 NICs) but recently it has been noticed that in some cases (root cause unknown) we see that NIC does not detect a link when system is rebooted. It is also noted that power cycling the machine with NIC fixes the issue.

We have been using:

driver: ice
version: 1.10.1.2.2
firmware-version: 3.10

Good Port:

Settings for rru3: Supported ports: [ FIBRE ] Supported link modes: 1000baseT/Full 10000baseKR/Full 25000baseCR/Full 25000baseSR/Full 1000baseX/Full 10000baseCR/Full 10000baseSR/Full 10000baseLR/Full Supported pause frame use: Symmetric Supports auto-negotiation: Yes Supported FEC modes: None Advertised link modes: 1000baseX/Full 10000baseLR/Full Advertised pause frame use: No Advertised auto-negotiation: Yes Advertised FEC modes: None Speed: 10000Mb/s Duplex: Full Auto-negotiation: off Port: FIBRE PHYAD: 0 Transceiver: internal Supports Wake-on: d Wake-on: d Current message level: 0x00000007 (7) drv probe link

Bad Port:

Settings for rru4: Supported ports: [ FIBRE ] Supported link modes: 1000baseT/Full 10000baseKR/Full 25000baseCR/Full 25000baseSR/Full 1000baseX/Full 10000baseCR/Full 10000baseSR/Full 10000baseLR/Full Supported pause frame use: Symmetric Supports auto-negotiation: Yes Supported FEC modes: None Advertised link modes: 1000baseX/Full 10000baseLR/Full Advertised pause frame use: No Advertised auto-negotiation: Yes Advertised FEC modes: None Speed: Unknown! Duplex: Unknown! (255) Auto-negotiation: off Port: FIBRE PHYAD: 0 Transceiver: internal Supports Wake-on: d Wake-on: d Current message level: 0x00000007 (7) drv probe link Link detected: no

Note these are two NICs on the same machine, both were put to the same test and run exactly same SFPs and same devices on the other end. One NIC shows no problem and other nic is showing link not detected.

Re:Intel E810 XXVDA4 Link not coming up

Vik3 — Tue, 18 Feb 2025 16:56:32 GMT

Hello 5g_nic_user,

Thank you for posting in the Intel Community. We sincerely apologize for the delay in our response. We have received your concern and would like to assure you that assisting you is our top priority.

Could you kindly let us know if the issue has been resolved, or if you require further assistance from us? Your prompt response will greatly help us in diagnosing and resolving the issue as quickly as possible.

We appreciate your patience and understanding, and we look forward to hearing from you soon.

Best regards,

Vikas

Intel Customer Support Technician

Re:Intel E810 XXVDA4 Link not coming up

Vik3 — Thu, 20 Feb 2025 23:05:16 GMT

Hello 5g_nic_user,

Thank you for posting in the Intel Community.

This is the follow-up regarding the issue you reported to us.

We request to please let us know if the issue has been resolved, or if you require further assistance from us?

We await your response to assist you further.

Thank you for using Intel products and services.

Best regards,

Vikas

Intel Customer Support Technician

Re:Intel E810 XXVDA4 Link not coming up

Subhashish — Tue, 25 Feb 2025 23:52:12 GMT

Hello 5g_nic_user,

Greetings !!

We have not heard back from you. We hope that the issue reported is now resolved. Should you require any further assistance, please write back to us. As of now we are proceeding to archive this ticket.

Thank you.

Regards,

Subhashish_Intel