topic Re:Release note for eeupdatew64e in Ethernet Products

Release note for eeupdatew64e

CLu1 — Fri, 29 Nov 2024 01:30:25 GMT

Can you help provide the Release Note eeupdatew64e tool for the next version of 5.35.57.0, we need it to explain to our customers?

Re:Release note for eeupdatew64e

Akshaya1 — Tue, 18 Feb 2025 11:01:22 GMT

Hi CLu1,

Thank you for posting in the Intel Community. We sincerely apologize for the delay in our response. We have received your concern and would like to assure you that assisting you is our top priority.

Could you kindly let us know if the issue has been resolved, or if you require further assistance from us? Your prompt response will greatly help us in diagnosing and resolving the issue as quickly as possible.

We appreciate your patience and understanding, and we look forward to hearing from you soon.

Regards,

Akshaya

Intel Customer Support Technician

Re:Release note for eeupdatew64e

Akshaya1 — Thu, 20 Feb 2025 11:08:39 GMT

Hi CLu1,

Greetings from Intel!

This is a reminder mail regarding the issue you reported to us.

We're eager to ensure a swift resolution and would appreciate any updates or additional information you can provide.

Regards,

Akshaya

Intel Customer Support Technician

Re: Re:Release note for eeupdatew64e

CLu1 — Thu, 20 Feb 2025 22:24:47 GMT

This issue remains unresolved. We need Intel to provide the release notes for EEUPDATEW64e to better understand the problem and its possible solutions. Could you assist with this request?

Re:Release note for eeupdatew64e

IntelSupport — Fri, 21 Feb 2025 00:28:21 GMT

Hi CLu1,

Greetings for the day!

Thanks for your response, we will check with our internal team and provide you an update as soon as possible.

Regards

Jerome

Intel Customer Support Technician

Re: Re:Release note for eeupdatew64e

WadeHuang — Fri, 21 Feb 2025 02:42:00 GMT

We're facing the same problem on the same version, and there is no problem on the newer version.

Hope the release notes can be provided as soon as possible

Re:Release note for eeupdatew64e

Sazirah — Fri, 21 Feb 2025 04:13:38 GMT

Hi CLu1,

Regarding this issue, we have expert team that able to assist you. To get their assistance, kindly post your questions to our Intel Embedded team at https://community.intel.com/t5/Embedded-Products/ct-p/embedded-products. Once posted, kindly give them some time to get back to you with any solution.

Hope this clarifies.

Regards,

Sazzy_Intel

Intel Customer Support Technician

Re: Re:Release note for eeupdatew64e

CarlosAM_INTEL — Fri, 21 Feb 2025 17:58:40 GMT

Hello, @Sazirah:

Thank you for contacting Intel Embedded Community.

We need to clarify that this forum is not related to an Intel Embedded Platform tool and it is related to the Intel® Ethernet Controller tool.

Due to this, the customer request is out of our scope of support.

Please consider this information when you provide the previous suggestion, or transfer any forums to the channel that you mentioned in your previous communication.

Best regards,

@CarlosAM_INTEL.

Re:Release note for eeupdatew64e

IntelSupport — Fri, 21 Feb 2025 21:26:41 GMT

Hi CLu1,

Greetings for the day!

Sorry for the inconvenience.

EEUpdate64e release note can be found in the Intel Resource & Design Center (RDC) privileged account on the following website:

https://www.intel.com/content/www/us/en/resources-documentation/developer.html

Kindly note the documents require NDA access. For further details, please refer to the article:

https://www.intel.com/content/www/us/en/support/articles/000058073/programs/resource-and-documentation-center.html

Regards

Jerome

Intel Customer Support Technician

Re: Re:Release note for eeupdatew64e

CLu1 — Fri, 21 Feb 2025 23:01:01 GMT

Hi Jerome,

Could you kindly provide me the document number of EEUpdate64e release note in RDC?

Re:Release note for eeupdatew64e

MACM — Fri, 21 Feb 2025 23:40:12 GMT

Hi CLu1,

Greetings of the day.

Thank you for your response.

Please find the content ID - 607981.

Best Regards,

Mohammed Ali CM

Intel Customer Support

Re: Re:Release note for eeupdatew64e

CLu1 — Sat, 22 Feb 2025 07:44:51 GMT

Hi Mohammed,

We are the distributor, Sertek Inc. (CNDA#4927385).

We already have an RDC account, but we are unable to access the document with Content ID 607981.

Could you grant us access to this document?

Re:Release note for eeupdatew64e

Simon-Intel — Sat, 22 Feb 2025 08:41:33 GMT

Hi CLu1,

Thank you for your response and for providing the CNDA number.

I have verified the CNDA number, and it is still valid. When attempting to access the document, please ensure that you are logged in with the correct CNDA account.

If you're still unable to view the document with Content ID 607981, please reach out to our dedicated support team. To do so, please follow these steps:

Visit: https://supporttickets.intel.com/s/supportrequest
In the "Browse Products" section, select 'Programs' >> 'Resource and Documentation Center.'

Once you have successfully submitted a case with our support team, kindly inform us so that we can proceed to archive the case associated with this forum.

Best regards,

Simon

Intel Customer Support Technician

Re: Re:Release note for eeupdatew64e

CLu1 — Mon, 24 Feb 2025 00:25:49 GMT

Hi Simon,

I submitted a case "06509668" with Intel's support team.

Re:Release note for eeupdatew64e

Ragulan_Intel — Mon, 24 Feb 2025 02:11:17 GMT

Hello CLu1,

Greetings!

Thank you for the update, this is well noted. Since the access issue on RDC is out of our support scope, the case 06509668 will be handled by the appropriate team.

Kindly allow them 1-3 working days to get back to you on your concern. We truly appreciate your patience on this.

Thank you & Best regards,

Ragulan_Intel

Re:Release note for eeupdatew64e

Akshaya1 — Thu, 27 Feb 2025 09:44:04 GMT

Hello CLu1,

Greetings from Intel!

This is a reminder mail regarding the issue you reported to us.

We're eager to ensure a swift resolution and would appreciate any updates or additional information you can provide.

Regards,

Akshaya

Intel Customer Support Technician

Re:Release note for eeupdatew64e

Amina_Sadiya — Mon, 03 Mar 2025 10:13:58 GMT

Hello Team,

Thank you for contacting Intel.

This is the second follow-up regarding the reported issue. We're eager to ensure a swift resolution and would appreciate any updates or additional information you can provide.

If we don't hear back from you, we'll assume the issue has been resolved and will proceed to close the case.

Please feel free to respond to this email at your earliest convenience.

Regards,

Amina

Intel Customer Support Technician

Re:Release note for eeupdatew64e

Akshaya1 — Wed, 05 Mar 2025 07:20:33 GMT

Hello CLu1,

Thank you for the confirmation. I will proceed to close the request. If you need any further assistance in the future, please don't hesitate to contact us.

Regards,

Akshaya

Intel Customer Support Technician