Realsense F200 does not wake from sleep windows 8.1 but works reboot how to emulate?

JSMIT78 — Tue, 16 Oct 2018 22:15:13 GMT

Dear team

I have a laptop with an intergrated f200 realsense webcam.

I always use sleep on my computer and the webcam suffers from the bug that it does not wake from SLEEP. the only way i can get it to work again is by RESTARTING the laptop.

I have installed all the correct drivers, both the ones from the manufacturer and both the latest from intel direct

I have seen on intels website that it is a known bug. see the following links

/message/486805# 486805 https://communities.intel.com/message/486805# 486805 /message/486805# 486805 https://communities.intel.com/message/486805# 486805

Intel has posted a solution from this website

http://www.windowscentral.com/get-intel-realsense-camera-wake-sleep-windows-hello http://www.windowscentral.com/get-intel-realsense-camera-wake-sleep-windows-hello

that DOES NOT work for me as my webcam is intergrated so it there is no usb hub in device manager.

So this is my question. I would like to know how to manually restart it after my computer sleeps.

I have tried going into services.msc and and restarting the intel realsense service but it gives me an error message that it started and immediately stopped. I have even tried first killing the running services related to the realsense camera and then restarted the service but that has not worked.

i Have even gone into the folder on my laptop C:\Program Files (x86)\Common Files\Intel\RSDCM\bin\win32

and opened/ran the three .exe files realsenseinfo.exe realsensedcm.exe and certgen.exe.

but this has NOT helped.

So Please help me do a manual workaround that emulates what the computer does when it reboots and the camera works fine. Once i know which conflicting processes and services to kill and which ones to start i can make a script.

Please can anyone help me with this

thank you

Re: Realsense F200 does not wake from sleep windows 8.1 but works reboot how to emulate?

MartyG — Tue, 16 Oct 2018 22:45:24 GMT

If you do not want to turn off power-saving then your options for avoiding a PC reset may be limited.

With some F200 apps, the camera is turned on when the app is run. Intel says that the game app Warrior Wave is one such app. Maybe if you install that, it will wake the camera whenever you launch the app.

https://realsenseapp.intel.com/apps/warrior-wave/?_ga=2.137379320.935667521.1539729672-2131590948.1488822534&elq_cid=1206596 Warrior Wave - Intel RealSense

I am off shift for the day now as it is nearly midnight in my time zone. If you need further assistance, please leave a comment below and I will pick it up in 7 hours time. Good luck!

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Realsense F200 does not wake from sleep windows 8.1 but works reboot how to emulate?

Re: Realsense F200 does not wake from sleep windows 8.1 but works reboot how to emulate?